Xcel Energy Outages, Billing and Customer Response

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• Share Littleton Power Outages on Facebook Share Littleton Power Outages on Twitter Share Littleton Power Outages on Linkedin Email Littleton Power Outages link

  Littleton Power Outages

  by Eyecycle, 8 months ago
  

  I sent an email to their executive escalation team after multiple outages. When I asked the about all the outages including the 52 hour+ outage that was reported in the original article, they reported no trouble found.

  
  

  I sent an email to their executive escalation team after multiple outages. When I asked the about all the outages including the 52 hour+ outage that was reported in the original article, they reported no trouble found.

  
  
• Share Regretting buying a house in this neighborhood because of Xcel on Facebook Share Regretting buying a house in this neighborhood because of Xcel on Twitter Share Regretting buying a house in this neighborhood because of Xcel on Linkedin Email Regretting buying a house in this neighborhood because of Xcel link

  Regretting buying a house in this neighborhood because of Xcel

  by Kat S., 8 months ago
  Most days, I work from home. I moved to Golden I 2022 and suffered a single outage in my nearly 3 years living there. I January 2025, I was finally able to buy my first home and landed on a house in an otherwise great neighborhood, Columbine Hills. Since May, I've lost power 10 times, nearly all of which happened during my work hours. I've never received a warning about a planned outage, including this past Friday (September 5), where the planned outage lasted 7 hours.

  I'd love to know why Xcel continues to be allowed to run a monopoly... Continue reading

  Most days, I work from home. I moved to Golden I 2022 and suffered a single outage in my nearly 3 years living there. I January 2025, I was finally able to buy my first home and landed on a house in an otherwise great neighborhood, Columbine Hills. Since May, I've lost power 10 times, nearly all of which happened during my work hours. I've never received a warning about a planned outage, including this past Friday (September 5), where the planned outage lasted 7 hours.

  I'd love to know why Xcel continues to be allowed to run a monopoly in the Denver area when they can't keep the lights on, all while continuing to raise prices and make money off of us. They continue to defer upgrades--clearly, this neighborhood has had an issue for several years, yet Xcel clearly doesn't care enough to find and solve the problem. If their equipment needs replacing, why do they wait until the middle of summer to do so? Why not the shoulder seasons when the stress on the grid is lower and folks aren't relying on electricity to keep their homes at a reasonable temperature?

  Columbine Hills seems to have received the short end of the stick here--equipment that should have been upgraded years ago mixed with a utility company that holds a legal monopoly and knows it can get away with not providing the services they promise, while continuing to request and receive price increases. Maybe before jumping in to future plans to expand Colorado's grid for potential new commercial customers, Xcel should be forced to truly focus on their existing residential customers? Force upgrades to the current grid in neighborhoods like mine with continuous, systemic outages before allowing the grid to expand and prices to increase. If Xcel can't manage that, then it's time to revoke the monopoly they hold in Denver and Colorado--residents deserve better!
• Share Xcel outage on Facebook Share Xcel outage on Twitter Share Xcel outage on Linkedin Email Xcel outage link

  Xcel outage

  by Melloyd, 8 months ago
  It was ironic to read this story after we had several outages today as well.

  It was ironic to read this story after we had several outages today as well.
• Share Missing breakfast on Facebook Share Missing breakfast on Twitter Share Missing breakfast on Linkedin Email Missing breakfast link

  Missing breakfast

  by MSingleton, 8 months ago
  I live in Northwest Aurora and have noticed a large uptick in power outages over the last couple years. I have an alarm system at home that lets me know every time there is a power outage and when it returns. Just before the 4th of July last year we had a power outage because of a squirrel. Since then, I have lost power on 10/16/24, 11/10/24, 12/11/24, 1/11/25, 5/26/25, 6/28/25, 7/8/25. The outages happen a lot in early morning times for a couple of hours. This is actually the worst time for my husband because he makes breakfast at... Continue reading

  I live in Northwest Aurora and have noticed a large uptick in power outages over the last couple years. I have an alarm system at home that lets me know every time there is a power outage and when it returns. Just before the 4th of July last year we had a power outage because of a squirrel. Since then, I have lost power on 10/16/24, 11/10/24, 12/11/24, 1/11/25, 5/26/25, 6/28/25, 7/8/25. The outages happen a lot in early morning times for a couple of hours. This is actually the worst time for my husband because he makes breakfast at 4:00am to be at work at 4:45 as a fitness specialist. Breakfast is a big deal to get his day started.

  The outage in January was on a Saturday lasted about 6-7 hours and we had to leave the house to eat breakfast at a restaurant. The house was 52 degrees when the power was returned.

  The outage in July was during my workday while I was working from home and I had was dropped from a Teams meeting I was in. The outage lasted 25 minutes.

  The outages have become really disruptive to our regular routines. It has also really affected businesses at the Stanley Marketplace. Our friends who own restaurants there have had to cancel service on some days and have had to call in refrigerated trucks on other occasions to keep their food cold.

  Excel needs to provide consistent coverage and update current infrastructure before they try to request more money for new projects.
• Share The story of trying to opt out of the new meters on Facebook Share The story of trying to opt out of the new meters on Twitter Share The story of trying to opt out of the new meters on Linkedin Email The story of trying to opt out of the new meters link

  The story of trying to opt out of the new meters

  by Joan from Lakewood, 8 months ago
  I just received another letter stating I had to make an appointment with a new contractor within five days. We have been trying to tell Xcrll we have 2 meters because we are with solar panels and a program that is now administered by Tesla. We have told them that we want to opt out of the smart meters. We sent a fax mail letter stating that we would pay the monthly fee and we did not want their smart meter. We have had a contractor show up with the non-smart meter but only have one and needed to have... Continue reading

  I just received another letter stating I had to make an appointment with a new contractor within five days. We have been trying to tell Xcrll we have 2 meters because we are with solar panels and a program that is now administered by Tesla. We have told them that we want to opt out of the smart meters. We sent a fax mail letter stating that we would pay the monthly fee and we did not want their smart meter. We have had a contractor show up with the non-smart meter but only have one and needed to have two in order to put one on our solar panels. We had another contractor show up and he had the smart meter which was the wrong meter and no back up 2nd meter. I have called and made several complaints. I have been referred to the contractor to have them make an appointment, but once I explain that we have 2 m and solar, they pass me on to another contractor. I believe they just keep on doing this because they think they’ll wear us down and we let them put their new smart meter in. Meanwhile, their letters have no way of contacting anybody in Excel. They don’t want to be a part of the conversation. A public utility should be available to the public.
• Share Just our little street on Facebook Share Just our little street on Twitter Share Just our little street on Linkedin Email Just our little street link

  Just our little street

  by Bananapancakes, 8 months ago
  We are one small street in Highlands Ranch with 11 homes adjacent to a major road. Although we haven’t lost power recently (knock on wood), we have had 5-10 outages in the past 2 years..definitely an increase over what we experienced when we first moved here 10 years ago. The outages have not occurred during weather events. They are random and when we look out, the major street and businesses across all have power, and neighbors behind (on a different facing street) also had power. When I have called Xcel in the past I don’t get any reasonable explanation and... Continue reading

  We are one small street in Highlands Ranch with 11 homes adjacent to a major road. Although we haven’t lost power recently (knock on wood), we have had 5-10 outages in the past 2 years..definitely an increase over what we experienced when we first moved here 10 years ago. The outages have not occurred during weather events. They are random and when we look out, the major street and businesses across all have power, and neighbors behind (on a different facing street) also had power. When I have called Xcel in the past I don’t get any reasonable explanation and never received a call back from a supervisor as requested.
• Share Disruptions to my Work-at-Home Job on Facebook Share Disruptions to my Work-at-Home Job on Twitter Share Disruptions to my Work-at-Home Job on Linkedin Email Disruptions to my Work-at-Home Job link

  Disruptions to my Work-at-Home Job

  by Hedydoy42, 8 months ago
  One disaster after another! I work from home full-time. The power outages since I moved to Columbine Knolls in June has been very disruptive to my job.

  I had to move here because there was a fire in my condo (in another county), and we had to move while it's being restored. My primary requirement for the insurance company looking for a rental home is that I MUST have a place with Wi-Fi and a dedicated work space so that I can work and keep my job. We had no knowledge of the ongoing power issues when we agreed to... Continue reading

  One disaster after another! I work from home full-time. The power outages since I moved to Columbine Knolls in June has been very disruptive to my job.

  I had to move here because there was a fire in my condo (in another county), and we had to move while it's being restored. My primary requirement for the insurance company looking for a rental home is that I MUST have a place with Wi-Fi and a dedicated work space so that I can work and keep my job. We had no knowledge of the ongoing power issues when we agreed to move here. The power outages continually cause me to lose hours of work, and have piled on additional distress while we're already struggling.

  
  
• Share Repeat Outages - We're worried about winter! on Facebook Share Repeat Outages - We're worried about winter! on Twitter Share Repeat Outages - We're worried about winter! on Linkedin Email Repeat Outages - We're worried about winter! link

  Repeat Outages - We're worried about winter!

  by BSpudic, 8 months ago
  We are writing on behalf of our experience with Excel this past year, particularly this spring & summer. We've experienced numerous outages, all around the same days and times repeatedly for long periods of time during the work day, into the late evening, etc.- when contacting Excel, not only do they say they have no documentation of an outage, but will do so even after they've notified us the outage. Often times, their estimates will go on longer than expected.

  
  

  For example, we had a planned outage from 12am to 8am - why? What could they possibly be doing at... Continue reading

  We are writing on behalf of our experience with Excel this past year, particularly this spring & summer. We've experienced numerous outages, all around the same days and times repeatedly for long periods of time during the work day, into the late evening, etc.- when contacting Excel, not only do they say they have no documentation of an outage, but will do so even after they've notified us the outage. Often times, their estimates will go on longer than expected.

  
  

  For example, we had a planned outage from 12am to 8am - why? What could they possibly be doing at those hours that we would lose power? This was also a Friday - where kids needs to get up for school, parents needed to get up for work, and not everyone has a backup generator or should need one.
  
  

  With winter approaching, I think I speak for a lot of people in Columbine Hills. We're concerned. We need heat & we need our electricity for that. I also have a newborn on the way - which unreliable power, leaving me even more concerned.
  
  For instance, my husband got showered and dress in the dark with a headlamp & I (being 9 months pregnant) couldn't make breakfast until after 9 am after being up for hours. These outages are quite literally impacting our daily life at this point.

  I cannot imagine the people who rely on power for their medical devices & how they mange, especially if they cannot afford a generator. What will it really take for Excel to fix this? Will we have to see people actually get hurt and lives be at risk on a super cold winter night? Because it feels like that's where we are heading.
• Share Electric is always going out! on Facebook Share Electric is always going out! on Twitter Share Electric is always going out! on Linkedin Email Electric is always going out! link

  Electric is always going out!

  by Crystalg303, 8 months ago
  My electric is always going out. This is effecting my life. I lost food over the winter because it spoiled and it costs me more money to get my house back to the correct temperature. I am beyond fusterated. I would like another electric company I can pick. My power goes out at least 4 times a year. Last year it went out for 3 days in a row!!!!!

  My electric is always going out. This is effecting my life. I lost food over the winter because it spoiled and it costs me more money to get my house back to the correct temperature. I am beyond fusterated. I would like another electric company I can pick. My power goes out at least 4 times a year. Last year it went out for 3 days in a row!!!!!
• Share This is so tiresome on Facebook Share This is so tiresome on Twitter Share This is so tiresome on Linkedin Email This is so tiresome link

  This is so tiresome

  by kmellentine, 8 months ago

  Our community has had so many power outages generator installers are posting ads outside our neighborhood.

  These repeated outages are a cause of so much stress. They impact my job as I typically work from home. I have a medical issue and I am heat sensitive. Many of the outages in the hottest months of the year occurred such that power came back on in peak billing hours forcing me to use air conditioning at a time when I typically don’t due to cost. I can no longer use my garage because if I need to go somewhere, I can’t... Continue reading

  Our community has had so many power outages generator installers are posting ads outside our neighborhood.

  These repeated outages are a cause of so much stress. They impact my job as I typically work from home. I have a medical issue and I am heat sensitive. Many of the outages in the hottest months of the year occurred such that power came back on in peak billing hours forcing me to use air conditioning at a time when I typically don’t due to cost. I can no longer use my garage because if I need to go somewhere, I can’t lift my door without the opener. I am constantly worried about food safety. One outage and you can be pretty sure things are fine, but what is safe after repeated cycles of power outages? I am thankful the issue made the news, otherwise I am not sure people would have believed the whole mess.
  Still, it was Xcel’s news quite that angered me, specifically their admittance that when they had three outages in August they knew there was a problem. What about all the outages before? Then they came back saying they had fixed the issue…. and literally myself and some other laypeople I discussed the power issues with figured that the problem was a tolerance or setting on the new equipment they had been so proud of installing. I mean if you install new equipment and thing start going poorly, maybe double check what you did prior to causing 2300 homes and businesses this kind of stress for months.