Xcel continuing to charge mid-peak rates in addition to expanded peak rates after November 1

Despite allegedly changing to only peak/nonpeak rates on November 1, Xcel has continued to charge for mid-peak rates (in addition to the expanded peak rates) on/after November 1. Their customer service now claims that the mid-peak only goes away in the first billing period after November 1, but the new expanded peak rate and time period is effective November 1. They are effectively double dipping, and backtracking on what they put in writing and publicized about the new rate structure. Customer service has been adamant that this was what was planned and announced all along, despite the Xcel website still being plastered with announcements saying "Rate effective as of Nov. 1, 2025."