Excel planned 2nd outage without informing

Xcel had another planned outage and never informed us. I called them and said I called them the prior week with my concern they would do another planned outage and that I was not getting phone notifications and they just keep saying a case was open. About 39 others in my area have the same issue

Rate Hike

I have had more rate hikes in the last few years than I have in the last 20 as a customer. This is a monopoly, there are no other power companies to provide my area and I have chronic outages during storms. This is becoming unaffordable for consumers!

TOU Opt out request "lost"

On 11/20/25 I called and made a request to opt out of TOU. I was told it could take up to a month to implement. I got my bill today and it showed I'm still on TOU so I called to check that the request is still on record. Apparently my TOU request was "lost." They won't agree to expedite my opt out because there's no record of my initial opt out request.If you make a request to opt out of TOU, I suggest you follow up with very regular phone calls to confirm they even have a record of…