Charged midpeak for all of November '25
Xcel advertised as of Nov 1, 2025, those on the time-of-use plans would go to on peak 5-9pm M-F, off peak all other hours. No more midpeak rates. I got my bill for Oct 29 - Dec 1 '25 and I was charged midpeak rates all through November. I was able to verify by checking my daily usage on their website. I used 2.9 midpeak KWh for Oct 29-31, but I was billed a total of 21KWh midpeak for my entire billing cycle. I had to call Xcel twice to get them to understand the issue. On the second call they finally acknolwedged the issue and said they submitted a billing adjustment request that would take 30-60 days. I posted this issue elsewhere and a few others commented that they were also billed midpeak rates for all of November. If you're reading this, please check your bills and your daily usage at https://myenergy.xcelenergy.com/myenergy/usage-history If you were charged midpeak rates past Nov 1 '25, you should call Xcel immediately!
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