Xcel Energy Outages, Billing and Customer Response

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• Share Planned outage extended excessively on Facebook Share Planned outage extended excessively on X (formerly Twitter) Share Planned outage extended excessively on Linkedin Email Planned outage extended excessively link

  Planned outage extended excessively

  by WhoDoesPUCWork4, 6 months ago

  On October 23, 2025, I received an automated call from Xcel Energy notifying me of a planned power outage scheduled for October 24, 2025, beginning at 9:00 a.m. and lasting until approximately 2:00 p.m. The outage was described as necessary to perform maintenance and tree trimming in the neighborhood. However, the outage extended far beyond the stated timeframe, lasting until approximately 7:30 p.m.Crews continued working well into the evening, finishing the trimming work in the dark under spotlights, which was both unexpected and disruptive for residents. This prolonged outage and late-night work represent a serious failure in planning and... Continue reading

  On October 23, 2025, I received an automated call from Xcel Energy notifying me of a planned power outage scheduled for October 24, 2025, beginning at 9:00 a.m. and lasting until approximately 2:00 p.m. The outage was described as necessary to perform maintenance and tree trimming in the neighborhood. However, the outage extended far beyond the stated timeframe, lasting until approximately 7:30 p.m.Crews continued working well into the evening, finishing the trimming work in the dark under spotlights, which was both unexpected and disruptive for residents. This prolonged outage and late-night work represent a serious failure in planning and scheduling. Xcel Energy should have adhered to the published five-hour schedule instead of dragging the work on for over ten hours. Additionally, Xcel has been butchering trees in the neighborhood for several weeks, leaving a trail of unsightly and excessively trimmed vegetation. The combination of the extended outage, disruptive work hours, and careless trimming practices has caused considerable frustration among residents.
  The complaint filed with PUC was “registered” and the deficiencies in Xcel Energy’s response were not addressed or questioned by the Commission. The Commission’s response appears to rely on Xcel Energy’s representations without critical examination.

  
  
• Share Still being charged for mid peak TOU rates as of mid December on Facebook Share Still being charged for mid peak TOU rates as of mid December on X (formerly Twitter) Share Still being charged for mid peak TOU rates as of mid December on Linkedin Email Still being charged for mid peak TOU rates as of mid December link

  Still being charged for mid peak TOU rates as of mid December

  by i.hate.xcel3, 6 months ago
  All communication says time of use rates changed ON November 1st. Xcel customer service says it’s actually the first full billing cycle after November 1st. Yet I’m still being charged the old rates and hours in my second billing cycle. Customer service brushed me off completely.

  All communication says time of use rates changed ON November 1st. Xcel customer service says it’s actually the first full billing cycle after November 1st. Yet I’m still being charged the old rates and hours in my second billing cycle. Customer service brushed me off completely.
• Share Billed for Services not Rendered and Xcel Refuses to Change the Bill on Facebook Share Billed for Services not Rendered and Xcel Refuses to Change the Bill on X (formerly Twitter) Share Billed for Services not Rendered and Xcel Refuses to Change the Bill on Linkedin Email Billed for Services not Rendered and Xcel Refuses to Change the Bill link

  Billed for Services not Rendered and Xcel Refuses to Change the Bill

  by Beau96, 6 months ago

  Xcel Energy issued a final natural gas bill based entirely on estimated usage rather than an actual meter reading.

  The estimate was explicitly based on prior-year consumption, despite materially lower usage earlier in the year, updated appliances, vacancy during the billing period, and reduced heat settings.

  Xcel has confirmed by phone that they will not perform or reconcile the bill with an actual final meter read and will not adjust the charge.

  I have been billed nearly $200 for gas that was not used and since Xcel closed the account they will not check the meter and collected payment without... Continue reading

  Xcel Energy issued a final natural gas bill based entirely on estimated usage rather than an actual meter reading.

  The estimate was explicitly based on prior-year consumption, despite materially lower usage earlier in the year, updated appliances, vacancy during the billing period, and reduced heat settings.

  Xcel has confirmed by phone that they will not perform or reconcile the bill with an actual final meter read and will not adjust the charge.

  I have been billed nearly $200 for gas that was not used and since Xcel closed the account they will not check the meter and collected payment without verifying actual consumption. I am requesting PUC review of the billing practice and whether issuing a final bill under these circumstances complies with Colorado utility regulations. Seems criminal we are being charged for services not rendered.
• Share TOU Opt out request "lost" on Facebook Share TOU Opt out request "lost" on X (formerly Twitter) Share TOU Opt out request "lost" on Linkedin Email TOU Opt out request "lost" link

  TOU Opt out request "lost"

  by enough, 7 months ago
  On 11/20/25 I called and made a request to opt out of TOU. I was told it could take up to a month to implement. I got my bill today and it showed I'm still on TOU so I called to check that the request is still on record. Apparently my TOU request was "lost." They won't agree to expedite my opt out because there's no record of my initial opt out request.

  
  

  If you make a request to opt out of TOU, I suggest you follow up with very regular phone calls to confirm they even have a record... Continue reading

  On 11/20/25 I called and made a request to opt out of TOU. I was told it could take up to a month to implement. I got my bill today and it showed I'm still on TOU so I called to check that the request is still on record. Apparently my TOU request was "lost." They won't agree to expedite my opt out because there's no record of my initial opt out request.

  
  

  If you make a request to opt out of TOU, I suggest you follow up with very regular phone calls to confirm they even have a record of it.
• Share Excel planned 2nd outage without informing on Facebook Share Excel planned 2nd outage without informing on X (formerly Twitter) Share Excel planned 2nd outage without informing on Linkedin Email Excel planned 2nd outage without informing link

  Excel planned 2nd outage without informing

  by Kwenger, 7 months ago
  Xcel had another planned outage and never informed us. I called them and said I called them the prior week with my concern they would do another planned outage and that I was not getting phone notifications and they just keep saying a case was open. About 39 others in my area have the same issue

  Xcel had another planned outage and never informed us. I called them and said I called them the prior week with my concern they would do another planned outage and that I was not getting phone notifications and they just keep saying a case was open. About 39 others in my area have the same issue
• Share Rate Hike on Facebook Share Rate Hike on X (formerly Twitter) Share Rate Hike on Linkedin Email Rate Hike link

  Rate Hike

  by No more rate hikes, 7 months ago
  I have had more rate hikes in the last few years than I have in the last 20 as a customer. This is a monopoly, there are no other power companies to provide my area and I have chronic outages during storms. This is becoming unaffordable for consumers!

  I have had more rate hikes in the last few years than I have in the last 20 as a customer. This is a monopoly, there are no other power companies to provide my area and I have chronic outages during storms. This is becoming unaffordable for consumers!
• Share Billing errors unresolved 18 months later on Facebook Share Billing errors unresolved 18 months later on X (formerly Twitter) Share Billing errors unresolved 18 months later on Linkedin Email Billing errors unresolved 18 months later link

  Billing errors unresolved 18 months later

  by Doug in Fort Collins, 7 months ago

  During a remodel starting April 2024, our electric meter was removed; our construction power was provided from a temporary meter on a pedestal away from the house. Yet Xcel continued to bill us for three months on the "phantom meter" - the one that had physically been removed. These bills were based on "estimated" meter readings.

  I noticed this after the remodel was complete and called Xcel in early December 2024 to ask for a refund. The customer service representative agreed and said she would refer it to the Billing Dept for a resolution; and to expect a refund in... Continue reading

  During a remodel starting April 2024, our electric meter was removed; our construction power was provided from a temporary meter on a pedestal away from the house. Yet Xcel continued to bill us for three months on the "phantom meter" - the one that had physically been removed. These bills were based on "estimated" meter readings.

  I noticed this after the remodel was complete and called Xcel in early December 2024 to ask for a refund. The customer service representative agreed and said she would refer it to the Billing Dept for a resolution; and to expect a refund in one to two months.

  I heard nothing more from Xcel for months, despite numerous follow-up calls to check status. I eventually filed a PUC complaint, which got the Xcel consumer advocate in the loop. Finally, a little over a YEAR after my initial contact, I received a 20-page "corrected billing statement" and an "account summary" with 107 lines of charges and credits. Neither provided any explanation and neither showed any refund of the errant "phantom meter" charges.

  I have sent follow-up questions to the PUC and the Xcel consumer advocate, in hopes of getting an explanation and the refund we are due. I am very disappointed in Xcel's unresponsiveness and their lack of customer service. The Xcel consumer advocate has been helpful in doing her best to get the Billing Department to respond, which I appreciate.
• Share Xcel continuing to charge mid-peak rates in addition to expanded peak rates after November 1 on Facebook Share Xcel continuing to charge mid-peak rates in addition to expanded peak rates after November 1 on X (formerly Twitter) Share Xcel continuing to charge mid-peak rates in addition to expanded peak rates after November 1 on Linkedin Email Xcel continuing to charge mid-peak rates in addition to expanded peak rates after November 1 link

  Xcel continuing to charge mid-peak rates in addition to expanded peak rates after November 1

  by DW, 7 months ago

  Despite allegedly changing to only peak/nonpeak rates on November 1, Xcel has continued to charge for mid-peak rates (in addition to the expanded peak rates) on/after November 1. Their customer service now claims that the mid-peak only goes away in the first billing period after November 1, but the new expanded peak rate and time period is effective November 1. They are effectively double dipping, and backtracking on what they put in writing and publicized about the new rate structure. Customer service has been adamant that this was what was planned and announced all along, despite the Xcel website still... Continue reading

  Despite allegedly changing to only peak/nonpeak rates on November 1, Xcel has continued to charge for mid-peak rates (in addition to the expanded peak rates) on/after November 1. Their customer service now claims that the mid-peak only goes away in the first billing period after November 1, but the new expanded peak rate and time period is effective November 1. They are effectively double dipping, and backtracking on what they put in writing and publicized about the new rate structure. Customer service has been adamant that this was what was planned and announced all along, despite the Xcel website still being plastered with announcements saying "Rate effective as of Nov. 1, 2025."
• Share Charged midpeak for all of November '25 on Facebook Share Charged midpeak for all of November '25 on X (formerly Twitter) Share Charged midpeak for all of November '25 on Linkedin Email Charged midpeak for all of November '25 link

  Charged midpeak for all of November '25

  by HH, 7 months ago

  Xcel advertised as of Nov 1, 2025, those on the time-of-use plans would go to on peak 5-9pm M-F, off peak all other hours. No more midpeak rates. I got my bill for Oct 29 - Dec 1 '25 and I was charged midpeak rates all through November. I was able to verify by checking my daily usage on their website. I used 2.9 midpeak KWh for Oct 29-31, but I was billed a total of 21KWh midpeak for my entire billing cycle. I had to call Xcel twice to get them to understand the issue. On the second call... Continue reading

  Xcel advertised as of Nov 1, 2025, those on the time-of-use plans would go to on peak 5-9pm M-F, off peak all other hours. No more midpeak rates. I got my bill for Oct 29 - Dec 1 '25 and I was charged midpeak rates all through November. I was able to verify by checking my daily usage on their website. I used 2.9 midpeak KWh for Oct 29-31, but I was billed a total of 21KWh midpeak for my entire billing cycle. I had to call Xcel twice to get them to understand the issue. On the second call they finally acknolwedged the issue and said they submitted a billing adjustment request that would take 30-60 days. I posted this issue elsewhere and a few others commented that they were also billed midpeak rates for all of November. If you're reading this, please check your bills and your daily usage at https://myenergy.xcelenergy.com/myenergy/usage-history If you were charged midpeak rates past Nov 1 '25, you should call Xcel immediately!
• Share Xcel planned an outage during freezing temp with no notification on Facebook Share Xcel planned an outage during freezing temp with no notification on X (formerly Twitter) Share Xcel planned an outage during freezing temp with no notification on Linkedin Email Xcel planned an outage during freezing temp with no notification link

  Xcel planned an outage during freezing temp with no notification

  by Kwenger, 7 months ago

  I called xcel yesterday as i found out through a community facebook page that a day outage was planned, and multiple people weren't notified. I called and they confirmed I was on the list. I asked why I was not notified, and they have so far gave me different answers - the first time they said a call didn't go out but it was because my phone number wasn't updated, which isn't true because i have been notified in the past, and it was able to look up my account based on the phone number. Recently they said calls went... Continue reading

  I called xcel yesterday as i found out through a community facebook page that a day outage was planned, and multiple people weren't notified. I called and they confirmed I was on the list. I asked why I was not notified, and they have so far gave me different answers - the first time they said a call didn't go out but it was because my phone number wasn't updated, which isn't true because i have been notified in the past, and it was able to look up my account based on the phone number. Recently they said calls went out, but they didnt' go through. I asked why i didn't receive an email, and also advised my entire neighborhood hadn't received anything. They said all 39 affected houses were notified, yet no one in our town was notified but one person. Also, have freezing temps - it was over 40 degrees last week, 40 degrees next week, but today we are in dangerously low temps w/ a snow storm, all of this could have burst our pipes. We also run on well, and have no access to water during these outages, so we didn't have time to prepare.