Xcel Energy Outages, Billing and Customer Response

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• Share Ruined food risk to older adults on Facebook Share Ruined food risk to older adults on X (formerly Twitter) Share Ruined food risk to older adults on Linkedin Email Ruined food risk to older adults link

  Ruined food risk to older adults

  by Caregiver for elderly, 2 days ago
  I am a caregiver for my elderly parents at home. This is a continuing trend. I know I'm not the only person who relies heavily on consistent power for cooking cleaning and personal care all times of the day. The power outages have been more often, almost as often as some suburbs in Mexico, which is almost a third world country. The losses are beyond just replacing food and doing one's laundry all over again. They include the stress of not knowing when the power will be restored, the stress of not having a meal ready at the time it... Continue reading

  I am a caregiver for my elderly parents at home. This is a continuing trend. I know I'm not the only person who relies heavily on consistent power for cooking cleaning and personal care all times of the day. The power outages have been more often, almost as often as some suburbs in Mexico, which is almost a third world country. The losses are beyond just replacing food and doing one's laundry all over again. They include the stress of not knowing when the power will be restored, the stress of not having a meal ready at the time it needs to be served or brought to someone's house, the stress of not being able to use the internet and pay more for data, and more importantly the stress of not knowing if a medical device will work when it's needed. Xcel needs to work on isolating areas so less people are impacted during an incident whether weather related or construction, etc. They also need to reimburse us in some way.
• Share “Three Days Without Power After Moving” on Facebook Share “Three Days Without Power After Moving” on X (formerly Twitter) Share “Three Days Without Power After Moving” on Linkedin Email “Three Days Without Power After Moving” link

  “Three Days Without Power After Moving”

  by Edd, 5 days ago

  I recently moved into a new apartment and have now been here for three days without electricity. I have contacted Xcel Energy multiple times, and each time I have been told that I need to keep waiting. Despite providing the information and documentation requested, my service still has not been turned on.I have children living in the home, and this situation is becoming extremely difficult. I have food and groceries that are going bad because I have no electricity to keep my refrigerator and freezer running. Groceries are expensive, and I do not have the money to replace everything that... Continue reading

  I recently moved into a new apartment and have now been here for three days without electricity. I have contacted Xcel Energy multiple times, and each time I have been told that I need to keep waiting. Despite providing the information and documentation requested, my service still has not been turned on.I have children living in the home, and this situation is becoming extremely difficult. I have food and groceries that are going bad because I have no electricity to keep my refrigerator and freezer running. Groceries are expensive, and I do not have the money to replace everything that is being lost.I specifically notified customer service that I have children in the home and that my food was going to spoil, but I did not feel that my concerns were taken seriously. I have continued to follow their instructions and provide everything they have requested, yet my service keeps being delayed.I understand that moving into a new apartment may require setting up new service, but people move in and out of apartments every day. I do not understand why something as basic as connecting electricity to a new residence has taken three days, especially after I have provided everything required.I am asking Xcel Energy to take responsibility for this situation, provide a clear explanation for the continued delay, and address the cost of the groceries I have lost because I have been left without electricity. My children need electricity, and my family should not have to continue waiting without a reasonable explanation or solution.
• Share Red Fox Hills Outages in Gunbarrel (Unincorporated Boulder County) on Facebook Share Red Fox Hills Outages in Gunbarrel (Unincorporated Boulder County) on X (formerly Twitter) Share Red Fox Hills Outages in Gunbarrel (Unincorporated Boulder County) on Linkedin Email Red Fox Hills Outages in Gunbarrel (Unincorporated Boulder County) link

  Red Fox Hills Outages in Gunbarrel (Unincorporated Boulder County)

  by lindsaycat, 6 days ago

  My household/neighborhood has experienced no less than 13 documented power outages in 2026 (Feb–Sep), most lasting several hours, with no correlation to weather events, storms, heat waves, or announced Xcel maintenance. Four outages occurred within the month of August alone (8/8, 8/16, 8/22, 8/29), suggesting accelerating infrastructure failure specific to our neighborhood distribution circuit. Adjacent areas report stable service during the same periods, indicating localized rather than system-wide issues. Several neighbors are now relying on backup power methods (gas generators, home battery systems, etc.) to combat Xcel's reliability shortcomings. This is both costly and unacceptable.

  OUTAGE LOG (13 Events in... Continue reading

  My household/neighborhood has experienced no less than 13 documented power outages in 2026 (Feb–Sep), most lasting several hours, with no correlation to weather events, storms, heat waves, or announced Xcel maintenance. Four outages occurred within the month of August alone (8/8, 8/16, 8/22, 8/29), suggesting accelerating infrastructure failure specific to our neighborhood distribution circuit. Adjacent areas report stable service during the same periods, indicating localized rather than system-wide issues. Several neighbors are now relying on backup power methods (gas generators, home battery systems, etc.) to combat Xcel's reliability shortcomings. This is both costly and unacceptable.

  OUTAGE LOG (13 Events in 2026):

  1. Feb 2
  2. Mar 14
  3. Mar 18
  4. Mar 19
  5. Jul 3
  6. Jul 17
  7. Jul 21
  8. Aug 8
  9. Aug 16
  10. Aug 22
  11. Aug 29
  12. Sep 14
  13. Sep 15

  REQUESTED ACTIONS:

  1. Request that CPUC staff review Xcel Energy outage data for this specific circuit/transformer bank
  2. Require Xcel to provide root cause analysis for these repeated failures
  3. Document this complaint as part of Proceeding 25M-0265E investigation
  4. Notify complainant of any planned infrastructure upgrades affecting Red Fox Hills area

  As residents of unincorporated Boulder County, my neighbors and I depend on reliable electrical service for daily living. Continued unexplained disruptions affect home safety, work-from-home capacity, refrigeration, heating/cooling systems, and overall quality of life. I trust the PUC will help ensure that customers in our neighborhood receive service meeting reasonable reliability standards.
• Share Frequent Outages in Gunbarrel Area/Boulder County Colorado on Facebook Share Frequent Outages in Gunbarrel Area/Boulder County Colorado on X (formerly Twitter) Share Frequent Outages in Gunbarrel Area/Boulder County Colorado on Linkedin Email Frequent Outages in Gunbarrel Area/Boulder County Colorado link

  Frequent Outages in Gunbarrel Area/Boulder County Colorado

  by InTheDarkInGunbarrel, 12 days ago

  Hello,

  I'm not surprised to see so many of us from Gunbarrel posting here as the power outages have been constant this summer. I live in unincorporated Boulder County near Spine and Jay Road. I requested a list from Xcel and these are the dates listed just since December 2025. 12/17, 12/19 2025, 2/2, 3/14, 3/18, 3/19, 7/3, 8/8, 8/16, 8/29, 9/14 2026. The explanation on the report they sent me and from the customer support rep I spoke to as a follow-up said the root causes are overloaded equipment, animals, weather, etc but the lines are set to be... Continue reading

  Hello,

  I'm not surprised to see so many of us from Gunbarrel posting here as the power outages have been constant this summer. I live in unincorporated Boulder County near Spine and Jay Road. I requested a list from Xcel and these are the dates listed just since December 2025. 12/17, 12/19 2025, 2/2, 3/14, 3/18, 3/19, 7/3, 8/8, 8/16, 8/29, 9/14 2026. The explanation on the report they sent me and from the customer support rep I spoke to as a follow-up said the root causes are overloaded equipment, animals, weather, etc but the lines are set to be very sensitive for fire mitigation so that's why they're being tripped so often. I'm waiting to hear from the area Engineer about what they're doing to improve this situation before filing a PUC complaint. The undergrounding at 75th street is fire mitigation but it seems like overloaded and outdated equipment is the underlying issue (right as they're building a huge new apartment complex on Spine Road).

  I've lived in this area for decades and it's never been like this - something's amiss!
• Share Western CO outages on Facebook Share Western CO outages on X (formerly Twitter) Share Western CO outages on Linkedin Email Western CO outages link

  Western CO outages

  by NoGood4Us, 15 days ago
  Our community has experienced over 6, long term (2+ hrs), no notification outages. No rebates, no customer support, just take your money when natural gas prices were $0.80. We here are disparagaged with the utter lack of service and support from Xcel. There needs to be some level of transparency! We are victim to outages with no foreknowledge or explaint thereafter.

  Our community has experienced over 6, long term (2+ hrs), no notification outages. No rebates, no customer support, just take your money when natural gas prices were $0.80. We here are disparagaged with the utter lack of service and support from Xcel. There needs to be some level of transparency! We are victim to outages with no foreknowledge or explaint thereafter.
• Share Power outages on Facebook Share Power outages on X (formerly Twitter) Share Power outages on Linkedin Email Power outages link

  Power outages

  by Slaves2xcel, 19 days ago

  They hike the rates but can't keep the power on! Power has been out since 8:30pm September 7 and isn't expected back on until noon on Sept 8. There will be spoiled food,I work from home and have now lost wages and have to delay shipping and have upset customers. Im sure there are others worse off but Xcel won't be offering bill credits or any sort of compensation for loss and we are all stuck with this monopoly.

  They hike the rates but can't keep the power on! Power has been out since 8:30pm September 7 and isn't expected back on until noon on Sept 8. There will be spoiled food,I work from home and have now lost wages and have to delay shipping and have upset customers. Im sure there are others worse off but Xcel won't be offering bill credits or any sort of compensation for loss and we are all stuck with this monopoly.
• Share Xcel needs a new billing format for customers with solar panels on Facebook Share Xcel needs a new billing format for customers with solar panels on X (formerly Twitter) Share Xcel needs a new billing format for customers with solar panels on Linkedin Email Xcel needs a new billing format for customers with solar panels link

  Xcel needs a new billing format for customers with solar panels

  by Akubra91, 25 days ago
  Hello,

  I have been pestering Xcel for months about the obscure nature of their electric bills for customers with solar panels. After several conversations with them, it is obvious that they need a new billing format for customers with solar panels. There should be obvious information on how the roll over credit was calculated. It is currently called a recurring charge! I was told my current bill had an electricity charge of $8.83. Impossible to figure this out on your own. You have to call Xcel.

  Please have Xcel create a billing format that solar panel owners can actually comprehend.

  Hello,

  I have been pestering Xcel for months about the obscure nature of their electric bills for customers with solar panels. After several conversations with them, it is obvious that they need a new billing format for customers with solar panels. There should be obvious information on how the roll over credit was calculated. It is currently called a recurring charge! I was told my current bill had an electricity charge of $8.83. Impossible to figure this out on your own. You have to call Xcel.

  Please have Xcel create a billing format that solar panel owners can actually comprehend.
• Share Regular outages, no explanation on Facebook Share Regular outages, no explanation on X (formerly Twitter) Share Regular outages, no explanation on Linkedin Email Regular outages, no explanation link

  Regular outages, no explanation

  by natalielphie, 27 days ago
  Hi there, I am an Xcel customer in Gunbarrel, specifically the block from Spine to 63rd, bordered by Jay and Lookout. We have had over 5 outages in the last 50 days with no explanation. What issues need fixing? When will this be fixed?

  
  

  The last 50 days doesn’t even include several multi-day outages where residents lost all their food and suffered in cold temperatures.
  
  

  Not only are these outages inconvenient, but they are occurring frequently enough that a sustainable solution is required from the county of Boulder. The cell service here is so bad that, without electricity and WiFi... Continue reading

  Hi there, I am an Xcel customer in Gunbarrel, specifically the block from Spine to 63rd, bordered by Jay and Lookout. We have had over 5 outages in the last 50 days with no explanation. What issues need fixing? When will this be fixed?

  
  

  The last 50 days doesn’t even include several multi-day outages where residents lost all their food and suffered in cold temperatures.
  
  

  Not only are these outages inconvenient, but they are occurring frequently enough that a sustainable solution is required from the county of Boulder. The cell service here is so bad that, without electricity and WiFi, we have no abilities to communicate or get updates on the situation. It’s 2026, we should have a solution in place. It’s time for municipal utilities and buried power lines.

  
  
• Share Frequent outages in the Gunbarrel district in Boulder, Colorado on Facebook Share Frequent outages in the Gunbarrel district in Boulder, Colorado on X (formerly Twitter) Share Frequent outages in the Gunbarrel district in Boulder, Colorado on Linkedin Email Frequent outages in the Gunbarrel district in Boulder, Colorado link

  Frequent outages in the Gunbarrel district in Boulder, Colorado

  by Ken, 27 days ago
  Hello,

  I have been living in Habitat Apartments in Gunbarrel since November 2023. Besides the planned power outages due to high winds, during which we are the last to have our power restored, we have frequent short outages lasting a few hours for no apparent reason. If the records are checked, one will see these spurious outages around once a month. The situation is unacceptable. I am 75, and I have never lived in a place that loses power this often, for no reason.

  This situation needs to be resolved.

  Thank you,

  Kenneth Schalhoub

  6175 Habitat Drive, Apt. 1061

  Boulder... Continue reading

  Hello,

  I have been living in Habitat Apartments in Gunbarrel since November 2023. Besides the planned power outages due to high winds, during which we are the last to have our power restored, we have frequent short outages lasting a few hours for no apparent reason. If the records are checked, one will see these spurious outages around once a month. The situation is unacceptable. I am 75, and I have never lived in a place that loses power this often, for no reason.

  This situation needs to be resolved.

  Thank you,

  Kenneth Schalhoub

  6175 Habitat Drive, Apt. 1061

  Boulder, CO 80301
• Share Experience with Xcel in Johnstown on Facebook Share Experience with Xcel in Johnstown on X (formerly Twitter) Share Experience with Xcel in Johnstown on Linkedin Email Experience with Xcel in Johnstown link

  Experience with Xcel in Johnstown

  by Kyle , about 1 month ago
  In my apartment, Johnstown CO, 4590 Trade St. Xcel energy has had outages for more than 50+ hours alone in 2026. Despite the increase in outages, the time of outages has also increased. Not only that, the monthly bill continues to increase. Customer service is minimal, as well as expected return of power updates.

  They might say power will return in one hour, but we may not have power for up to 12 hours. This has happened twice this year alone.

  
  

  In my apartment, Johnstown CO, 4590 Trade St. Xcel energy has had outages for more than 50+ hours alone in 2026. Despite the increase in outages, the time of outages has also increased. Not only that, the monthly bill continues to increase. Customer service is minimal, as well as expected return of power updates.

  They might say power will return in one hour, but we may not have power for up to 12 hours. This has happened twice this year alone.