Xcel planned an outage during freezing temp with no notification

I called xcel yesterday as i found out through a community facebook page that a day outage was planned, and multiple people weren't notified. I called and they confirmed I was on the list. I asked why I was not notified, and they have so far gave me different answers - the first time they said a call didn't go out but it was because my phone number wasn't updated, which isn't true because i have been notified in the past, and it was able to look up my account based on the phone number. Recently they said calls went out, but they didnt' go through. I asked why i didn't receive an email, and also advised my entire neighborhood hadn't received anything. They said all 39 affected houses were notified, yet no one in our town was notified but one person. Also, have freezing temps - it was over 40 degrees last week, 40 degrees next week, but today we are in dangerously low temps w/ a snow storm, all of this could have burst our pipes. We also run on well, and have no access to water during these outages, so we didn't have time to prepare.