TOU Opt out request "lost"

On 11/20/25 I called and made a request to opt out of TOU. I was told it could take up to a month to implement. I got my bill today and it showed I'm still on TOU so I called to check that the request is still on record. Apparently my TOU request was "lost." They won't agree to expedite my opt out because there's no record of my initial opt out request.

If you make a request to opt out of TOU, I suggest you follow up with very regular phone calls to confirm they even have a record of it.