Xcel Energy Outages, Billing and Customer Response

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• Share Fire Danger in the City of Denver on Facebook Share Fire Danger in the City of Denver on Twitter Share Fire Danger in the City of Denver on Linkedin Email Fire Danger in the City of Denver link

  Fire Danger in the City of Denver

  by Nathan Anderson, about 2 months ago
  

  On December 19, 2025, an Xcel property (1570 W Jewell) caught fire In the Ruby Hill neighborhood. Many of the Xcel properties inside the city of Denver are not maintained to prevent brush fires. One would think a company that settled the Marshall Fire claims for 640 million dollars would look to prevent these fires from happening again in urban areas.

  On December 19, 2025, an Xcel property (1570 W Jewell) caught fire In the Ruby Hill neighborhood. Many of the Xcel properties inside the city of Denver are not maintained to prevent brush fires. One would think a company that settled the Marshall Fire claims for 640 million dollars would look to prevent these fires from happening again in urban areas.
• Share PUC to the rescue on Facebook Share PUC to the rescue on Twitter Share PUC to the rescue on Linkedin Email PUC to the rescue link

  PUC to the rescue

  by Blindedbythelight, about 2 months ago
  On Jan 22, the utility pole in the alley behind my house was replaced. Yes, power off for four hours when the temperature was barely above freezing. Whoever thought that would be a good idea? The original pole had a light that lt up the alley for safety reasons. A light was installed on the new pole. The old light pointed east so that the rectangular beam of light lit up the north/south alley. The new light was installed pointing south east. No light on the alley and extensive light pollution on private property, including my backyard and the back... Continue reading

  On Jan 22, the utility pole in the alley behind my house was replaced. Yes, power off for four hours when the temperature was barely above freezing. Whoever thought that would be a good idea? The original pole had a light that lt up the alley for safety reasons. A light was installed on the new pole. The old light pointed east so that the rectangular beam of light lit up the north/south alley. The new light was installed pointing south east. No light on the alley and extensive light pollution on private property, including my backyard and the back of my house. Are the installers not trained? I filled in the street light outage form three times over the course of six weeks. No response from Xcel. I submitted a complaint with the PUC and got a call from Xcel the next day. A crew from Sturgeon Electric was out two hours later. Unfortunately the smaller lamp that was installed that Friday made the situation worse. However , the guys from Sturgeon gave me permission to text them with the results of their attempted fix. I sent a text on Friday night and was told they would be back Monday night. They had permission to drill new holes on the utility pole and reposition the light. That is what they did the following Monday night and ensured I was happy with the fix before they left.
• Share Request for review of 9.9 Rate hike and separate wildfire fees on Residential bill on Facebook Share Request for review of 9.9 Rate hike and separate wildfire fees on Residential bill on Twitter Share Request for review of 9.9 Rate hike and separate wildfire fees on Residential bill on Linkedin Email Request for review of 9.9 Rate hike and separate wildfire fees on Residential bill link

  Request for review of 9.9 Rate hike and separate wildfire fees on Residential bill

  by lawabidingcitizen, about 2 months ago

  I understand utility costs rise with inflation, materials, and infrastructure needs. However, if Xcel is recovering wildfire mitigation or other expenses through separate adjustments—like the $34.33 back-charge and $6.14 current fee on my January 28, 2026 bill—those should offset any increase in base delivery rates, not add to them. Otherwise, customers pay twice for the same service: once for electricity, once for upkeep. The proposed 9.9% electric rate increase in August 2026 compounds this issue—especially when Colorado inflation is only 2.6%. That disparity feels disproportionate without clear proof the hike is essential, not simply profit protection in a monopoly market... Continue reading

  I understand utility costs rise with inflation, materials, and infrastructure needs. However, if Xcel is recovering wildfire mitigation or other expenses through separate adjustments—like the $34.33 back-charge and $6.14 current fee on my January 28, 2026 bill—those should offset any increase in base delivery rates, not add to them. Otherwise, customers pay twice for the same service: once for electricity, once for upkeep. The proposed 9.9% electric rate increase in August 2026 compounds this issue—especially when Colorado inflation is only 2.6%. That disparity feels disproportionate without clear proof the hike is essential, not simply profit protection in a monopoly market where we have no alternative. Please require Xcel to demonstrate these charges are justified, non-duplicative, and necessary—without shifting their budgeting shortfalls onto ratepayers.
• Share Increasing power bills on Facebook Share Increasing power bills on Twitter Share Increasing power bills on Linkedin Email Increasing power bills link

  Increasing power bills

  by Rhoda, 2 months ago
  What is the deal with the continual increase in our excel energy bills. It is ridiculously over priced. A $100 increase from month to the next & we don’t use any more power then the previous month. we also have solar panels and have not noticed any savings with that at all. Excel has the monopoly and that really sucks. If I could cancel them I would

  come on Colorado, what gives here

  What is the deal with the continual increase in our excel energy bills. It is ridiculously over priced. A $100 increase from month to the next & we don’t use any more power then the previous month. we also have solar panels and have not noticed any savings with that at all. Excel has the monopoly and that really sucks. If I could cancel them I would

  come on Colorado, what gives here
• Share Extreme Usage over billing on Facebook Share Extreme Usage over billing on Twitter Share Extreme Usage over billing on Linkedin Email Extreme Usage over billing link

  Extreme Usage over billing

  by La Crosse , 2 months ago
  I have an apartment - very small 2 bedroom with 1 person and a dog. This company said that in 1 month I consumed 2700 KWH - that is more that an average apartment building FLOOR for one month. A four bedroom house in the same region and 5 people used 950 KWH with someone that works from home. This is just not possible! Called and they said oh yes according to the reading that is what you used. NO FRICKIN WAY!

  I have an apartment - very small 2 bedroom with 1 person and a dog. This company said that in 1 month I consumed 2700 KWH - that is more that an average apartment building FLOOR for one month. A four bedroom house in the same region and 5 people used 950 KWH with someone that works from home. This is just not possible! Called and they said oh yes according to the reading that is what you used. NO FRICKIN WAY!
• Share Billing issues on Facebook Share Billing issues on Twitter Share Billing issues on Linkedin Email Billing issues link

  Billing issues

  by Dan Lundeen, 2 months ago
  My experience with Xcel energy has been the worst experience/customer service I have ever received in my life, not exaggerating either. I have been dealing with billing and metering issues since my solar was installed over a year ago, solar install went good (because Xcel WAS NOT doing install). Everything went sideways when smart meter was installed by Xcel. Then I started getting estimated bills not actual readings, this continued for 6 months, finally got fixed when I put in complaint with PCU. I couldn’t get exact reason for what my meter issue was, heard they were sending me a... Continue reading

  My experience with Xcel energy has been the worst experience/customer service I have ever received in my life, not exaggerating either. I have been dealing with billing and metering issues since my solar was installed over a year ago, solar install went good (because Xcel WAS NOT doing install). Everything went sideways when smart meter was installed by Xcel. Then I started getting estimated bills not actual readings, this continued for 6 months, finally got fixed when I put in complaint with PCU. I couldn’t get exact reason for what my meter issue was, heard they were sending me a bill from my neighbors, and also heard from Xcel that they were having billing issues since the moved that department overseas I guess (not my problem). Now that they are seeing the correct meters and actually getting the correct readings, I am now fighting them on how much my solar produced last calendar year of 2025 so I can show how much energy I have in my solar bank to offset the less sunny months. But of course since my meters and reading weren’t correct in 2025 they don’t have that info readily available so still trying to charge me false bills because of there mistake.

  I wish I didn’t ever have to deal with this shady company any more but they have a monopoly in Greeley so I don’t have another option. Move or stay with a crooked company that will send false bills for a year even after they know they are incorrect.

  
  
• Share When the Numbers Don’t Add Up on Facebook Share When the Numbers Don’t Add Up on Twitter Share When the Numbers Don’t Add Up on Linkedin Email When the Numbers Don’t Add Up link

  When the Numbers Don’t Add Up

  by Jeremiah, 2 months ago

  Recently, I received a bill from Xcel Energy stating that my household was using the same amount of energy as I had a year ago. At first glance, that might seem normal. But the statement immediately raised a question for me.

  A year ago, I worked from home.

  My computer was on all day. Lights were on. Coffee was brewing. The house was lived in for most of the day, five days a week.

  Today, my schedule looks very different. I work full-time outside the home and spend nearly two hours commuting each day. For long stretches of time, the... Continue reading

  Recently, I received a bill from Xcel Energy stating that my household was using the same amount of energy as I had a year ago. At first glance, that might seem normal. But the statement immediately raised a question for me.

  A year ago, I worked from home.

  My computer was on all day. Lights were on. Coffee was brewing. The house was lived in for most of the day, five days a week.

  Today, my schedule looks very different. I work full-time outside the home and spend nearly two hours commuting each day. For long stretches of time, the house sits empty. Naturally, one would assume that energy usage would drop under those circumstances.

  Yet according to the report, my energy use has remained exactly the same.

  Curious, I reached out to customer service hoping for a thoughtful explanation. Instead, the responses felt scripted—standard talking points that didn’t address the simple, logical question I was asking. There was no curiosity, no investigation, just repeated reassurances that the report was accurate.

  That experience left me feeling frustrated and, frankly, disappointed. When customers raise reasonable questions about their bills or energy reports, they deserve more than a rehearsed response. They deserve transparency, accountability, and a willingness to look deeper when something doesn’t make sense.

  Energy companies provide an essential service, and with that role comes a responsibility to engage honestly with the people they serve.

  Because when the numbers don’t add up, customers shouldn’t be left feeling like their concerns don’t matter.
• Share This is ridiculous on Facebook Share This is ridiculous on Twitter Share This is ridiculous on Linkedin Email This is ridiculous link

  This is ridiculous

  by Christy , 2 months ago

  We are locked into Xcel for our power and our bill doubled in Feb from Jan. It is only my husband and I, and we are not home from 8-5 M-F. We unplug everything we aren’t using and we set our thermostat at 65. The weather in CO has been unusually warm so the heater isn’t kicking on at all during the day. How is the bill so high??!

  We are locked into Xcel for our power and our bill doubled in Feb from Jan. It is only my husband and I, and we are not home from 8-5 M-F. We unplug everything we aren’t using and we set our thermostat at 65. The weather in CO has been unusually warm so the heater isn’t kicking on at all during the day. How is the bill so high??!
• Share From $90 to $520 on Facebook Share From $90 to $520 on Twitter Share From $90 to $520 on Linkedin Email From $90 to $520 link

  From $90 to $520

  by Gypsy , 2 months ago
  My average electric bill is $90-98 during the winter and at $120 in the summer. My last bill with Xcel was $520 and nothing else had changed. I have lived in my home since 2015 and never seen a bill this large even with all my kids living there.

  My average electric bill is $90-98 during the winter and at $120 in the summer. My last bill with Xcel was $520 and nothing else had changed. I have lived in my home since 2015 and never seen a bill this large even with all my kids living there.
• Share upset and insulted # 2 No * with same concerns on Facebook Share upset and insulted # 2 No * with same concerns on Twitter Share upset and insulted # 2 No * with same concerns on Linkedin Email upset and insulted # 2 No * with same concerns link

  upset and insulted # 2 No * with same concerns

  by upsetandinsulted #2 N0 * same concerns, 2 months ago
  Guess I can't start a complant about Xcell Enegry with the expetive (with stars****) that came out of my mouth when I received the last Xcell Energy bill.

  So I am rewriting the beginning of this complaint with the same body. different beginning.

  Engage Colorado DORA rejected my comment and my letter has vanished...Literally Vanished.

  Very frustrating as I was going to copy and post the body of my letter as it was a ligitmate complaint as felt by many others. New letter same complaints and requests.

  The increase in our utility bills every month is unnerving. This month in... Continue reading

  Guess I can't start a complant about Xcell Enegry with the expetive (with stars****) that came out of my mouth when I received the last Xcell Energy bill.

  So I am rewriting the beginning of this complaint with the same body. different beginning.

  Engage Colorado DORA rejected my comment and my letter has vanished...Literally Vanished.

  Very frustrating as I was going to copy and post the body of my letter as it was a ligitmate complaint as felt by many others. New letter same complaints and requests.

  The increase in our utility bills every month is unnerving. This month in peticular was as stated, Insulting. Has no one noticed this has been one of the warmest winters in history? Yet our energy bills have increased. This winter we had days close to the 70's that our front door was open to enjoy the warmth and sunshine. Yet.... I am being charged more. Help me ,and others make this make sense.

  Very frustrated and totally insulting my intelligence.

  Again, help me make sense of this madness. I am past retirement age and still working to pay for this type of increases that make no sense with the amount of monies that are generated by all, but the homeless that live in Colorado.

  I would love to hear a reply. Stop the increases and manage your monies better for your customers that make you money.

  Cindy C.