Incorrect Electricity Rate for 9 Months

I attempted to opt out of the Time of Use rate from Xcel energy back in Feb 2025. After 10+ phone calls, each time the representative would assure me it is fixed for the next billing cycle, my rate still has not changed and is now using the longer TOU hours. Even after complaining to DORA and getting an Xcel rep to email me, the issue still has not been resolved in the last 3 months.