Xcel Energy Outages, Billing and Customer Response

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• Share Outrageous Overbilling for Electrical Services on Facebook Share Outrageous Overbilling for Electrical Services on Twitter Share Outrageous Overbilling for Electrical Services on Linkedin Email Outrageous Overbilling for Electrical Services link

  Outrageous Overbilling for Electrical Services

  by GDS, 3 months ago

  My Xcel Electricity billing for electrical service in January-February (1-15-2026 to 2-17-2026) quadrupled over the amount I was billed for December-January (12-15-2025 to 1-15-2026) service. I was away from home during the January-February billing period. With the exception of a couple of LED lights and the refrigerator all electrical appliances were disconnected. The washer, dryer, microwave, and electric stove were not used at all during this period, yet Xcel claims that I used FOUR TIMES more electricity in January-February than I used in December-January. Since no one was in my home during the January-February billing period it is physically impossible... Continue reading

  My Xcel Electricity billing for electrical service in January-February (1-15-2026 to 2-17-2026) quadrupled over the amount I was billed for December-January (12-15-2025 to 1-15-2026) service. I was away from home during the January-February billing period. With the exception of a couple of LED lights and the refrigerator all electrical appliances were disconnected. The washer, dryer, microwave, and electric stove were not used at all during this period, yet Xcel claims that I used FOUR TIMES more electricity in January-February than I used in December-January. Since no one was in my home during the January-February billing period it is physically impossible that I could have used that much electricity. PUC needs to audit Xcel Energy's fraudulent overcharging for electrical service. In researching various local social media, I have learned that THIS IS A VERY COMMON EXPERIENCE.
• Share Thursday, 2/19/2026 local outage on Facebook Share Thursday, 2/19/2026 local outage on Twitter Share Thursday, 2/19/2026 local outage on Linkedin Email Thursday, 2/19/2026 local outage link

  Thursday, 2/19/2026 local outage

  by Marguerite, 3 months ago

  No power for 11 hours, outside temperatures low 30's. Customer service was called, reporting the outage at 10:30 a.m. repair crew showed up at 4pm. Customer service is in one of the 8 cities that actually has a corporate office on location. Nothing in CO although xcel services the state, by location Denver residents have no choice. Rural areas do. Prices continually go up on, not for but on residents while the CEO's pull in over 1 million dollars as a yearly salary with many financial incentives bringing up yearly salary for CEO between 12 and 23 million dollars annually... Continue reading

  No power for 11 hours, outside temperatures low 30's. Customer service was called, reporting the outage at 10:30 a.m. repair crew showed up at 4pm. Customer service is in one of the 8 cities that actually has a corporate office on location. Nothing in CO although xcel services the state, by location Denver residents have no choice. Rural areas do. Prices continually go up on, not for but on residents while the CEO's pull in over 1 million dollars as a yearly salary with many financial incentives bringing up yearly salary for CEO between 12 and 23 million dollars annually. Xcel residential customers are middle income earners these CEO's have no conscience about. Planned outages seem to be motivated by avoiding law suits than taking care of aged, faulty equipment likely more responsible for devastating fires than high winds. Xcel is a monopoly. Colorado residents need a choice beyond the Greedy xcel business that has more excuses than answers for residents experiencing a local outage not attended by xcel as soon as it happens. Every Customer service agent I spoke with reported no power outages as did the xcel outage website which is very frequently non-functional. It just does not connect with any information being sought. None of this is acceptable or helpful. Residential fees for service continue to rise while the service continues to fail with regularity and the CEO's keep pulling in obscene amounts of profit.
• Share Xcell is defrauding customers by MASSIVE OVER-BILLING for electric services on Facebook Share Xcell is defrauding customers by MASSIVE OVER-BILLING for electric services on Twitter Share Xcell is defrauding customers by MASSIVE OVER-BILLING for electric services on Linkedin Email Xcell is defrauding customers by MASSIVE OVER-BILLING for electric services link

  Xcell is defrauding customers by MASSIVE OVER-BILLING for electric services

  by DDT, 3 months ago
  I just got my most recent bill.

  
  

  They claim I used over 500KWH in January, 2026, while THAT is a physical impossibility considering that I have LESS electrical equipment in use than prior. My average usage since March of 2024, ACCORDING TO THEIR OWN RECORDS, shows an average of about 250KWH daily until January, 2026, and I am not disputing that is possible, even though I live in a 1 bedroom apartment

  At the start of the month of January, they claim DAILY use of 7KWH, and then it starts climbing and eleven (11) days later they claim I used... Continue reading

  I just got my most recent bill.

  
  

  They claim I used over 500KWH in January, 2026, while THAT is a physical impossibility considering that I have LESS electrical equipment in use than prior. My average usage since March of 2024, ACCORDING TO THEIR OWN RECORDS, shows an average of about 250KWH daily until January, 2026, and I am not disputing that is possible, even though I live in a 1 bedroom apartment

  At the start of the month of January, they claim DAILY use of 7KWH, and then it starts climbing and eleven (11) days later they claim I used over 21KWH while using LESS equipment, by ONE computer system.

  I am a "day trader" on the stock exchange and my daily schedule does NOT vary, 5 days a week, baring holidays. I am on a computer from 3:00am, (checking news before the market opens,) and then following the market until 2:pm, LOCAL time when it closes.

  My step-daughter, also in a 1 bedroom apt, lives 1 block from me, has a average bill of over $400.00 a month, and just got one this month for over $600; she does not work because she is disabled. THAT is unreasonable, even IF it is an "all electric" apartment, as she has LESS electrical goods than I do!

  
  

  
  
• Share More Outages than 30 Years in Fort Collins on Facebook Share More Outages than 30 Years in Fort Collins on Twitter Share More Outages than 30 Years in Fort Collins on Linkedin Email More Outages than 30 Years in Fort Collins link

  More Outages than 30 Years in Fort Collins

  by VN, 3 months ago
  My husband lived in Fort Collins for thirty years, and under their public electricity provider he can only remember 2 power outages. Not only have we experienced the same number of outages ONE MONTH INTO 2026, in four years of living in Aurora we have had more than 8 significant outages, one of which left us without power for nearly 24 hours.

  
  

  Xcel makes us pay a $10 surcharge for 'maintenance' even when we generate more electricity in a month via solar than we use. But they sure as hell aren't maintaining their equipment, as the most recent outage demonstrates... Continue reading

  My husband lived in Fort Collins for thirty years, and under their public electricity provider he can only remember 2 power outages. Not only have we experienced the same number of outages ONE MONTH INTO 2026, in four years of living in Aurora we have had more than 8 significant outages, one of which left us without power for nearly 24 hours.

  
  

  Xcel makes us pay a $10 surcharge for 'maintenance' even when we generate more electricity in a month via solar than we use. But they sure as hell aren't maintaining their equipment, as the most recent outage demonstrates. They have squandered their state-gifted monopoly, and in my opinion do not deserve another penny from the homeowners they consistently screw over.
• Share Xcel billed 2x in December despite having a solar system on Facebook Share Xcel billed 2x in December despite having a solar system on Twitter Share Xcel billed 2x in December despite having a solar system on Linkedin Email Xcel billed 2x in December despite having a solar system link

  Xcel billed 2x in December despite having a solar system

  by MuhammadKhan, 3 months ago
  I was able to get a last minute solar system installed and was gone for the second half of December 2025. Yet my electricity bill was twice what it was in November 2025. I haven't received permission to operate, so I was relying mostly on my solar system and batteries to provide my energy needs.

  TOU is not a new concept to me and I am extremely cognizant of not using energy during peak hours.

  I was able to get a last minute solar system installed and was gone for the second half of December 2025. Yet my electricity bill was twice what it was in November 2025. I haven't received permission to operate, so I was relying mostly on my solar system and batteries to provide my energy needs.

  TOU is not a new concept to me and I am extremely cognizant of not using energy during peak hours.
• Share Xcel refuses to investigate suspicious charges on Facebook Share Xcel refuses to investigate suspicious charges on Twitter Share Xcel refuses to investigate suspicious charges on Linkedin Email Xcel refuses to investigate suspicious charges link

  Xcel refuses to investigate suspicious charges

  by JA, 3 months ago
  Our bill more than doubled in November-December. When we called Customer Service, they said that we were billed for the actual usage and that they could not provide a credit. They insisted a technician come out to check the meter, to which he found nothing. Still haven’t received a credit because they refuse to acknowledge that their reading was incorrect or that there was a billing error.

  
  It also occurred during the month that they switched the tiering system used to charge our account. They refuse to investigate any further.

  Our bill more than doubled in November-December. When we called Customer Service, they said that we were billed for the actual usage and that they could not provide a credit. They insisted a technician come out to check the meter, to which he found nothing. Still haven’t received a credit because they refuse to acknowledge that their reading was incorrect or that there was a billing error.

  
  It also occurred during the month that they switched the tiering system used to charge our account. They refuse to investigate any further.
• Share Charging me for an apartment I don't live at on Facebook Share Charging me for an apartment I don't live at on Twitter Share Charging me for an apartment I don't live at on Linkedin Email Charging me for an apartment I don't live at link

  Charging me for an apartment I don't live at

  by estevan, 3 months ago

  I took care of transferring service online in November of last year when I moved, I am still receiving bills for the old place. They are claiming to have not received the stop service and refuse to remove/credit the charges and demand I pay.

  I took care of transferring service online in November of last year when I moved, I am still receiving bills for the old place. They are claiming to have not received the stop service and refuse to remove/credit the charges and demand I pay.
• Share NO on an 11% increase to Natural Gas on Facebook Share NO on an 11% increase to Natural Gas on Twitter Share NO on an 11% increase to Natural Gas on Linkedin Email NO on an 11% increase to Natural Gas link

  NO on an 11% increase to Natural Gas

  by Mike , 3 months ago
  Xcel is proposing a nearly 12 percent increase in natural gas rates. I seriously doubt that many of Xcel Energy customers received a 12 percent cost of living increase in their paychecks last year. Based on a quick internet search Their second quarter 2025 earnings report showed earnings of $444 million. According to the Motley Fool Xcel wants a "4%-6% dividend growth objective". The Motley Fool also reported that Data center growth will drive 3% of their growth in the 2026-2030 capital plan. The website Market Beat reported that "Excel Energy's earnings are expected to grow 8.38% next year".

  
  

  Excel... Continue reading

  Xcel is proposing a nearly 12 percent increase in natural gas rates. I seriously doubt that many of Xcel Energy customers received a 12 percent cost of living increase in their paychecks last year. Based on a quick internet search Their second quarter 2025 earnings report showed earnings of $444 million. According to the Motley Fool Xcel wants a "4%-6% dividend growth objective". The Motley Fool also reported that Data center growth will drive 3% of their growth in the 2026-2030 capital plan. The website Market Beat reported that "Excel Energy's earnings are expected to grow 8.38% next year".

  
  

  Excel did pay wildfire settlements in the hundreds of millions in 2025, but these are not likely recurring costs.

  I also understand Xcel Energy wants to update the grid and infrastructure, but they are pushing these rate hikes too hard for a company that made a billion dollars for the fiscal quarter in 2025 (stock analysis.com).

  
  

  I think Xcel Energy is doing fine. Vote No on the 12 percent rate increase.
• Share Worst experience of my life on Facebook Share Worst experience of my life on Twitter Share Worst experience of my life on Linkedin Email Worst experience of my life link

  Worst experience of my life

  by Narrow Gate, 3 months ago
  I called Nov 7 to inform excel that the property will have a new owner on Dec 1st. On December 17 They had not yet closed my account and were still charging me. Claiming they had no record of my request. I was told they would do it that day but could not retroactive back to the Dec 1. I called again on the 20th and they again lied to me and said they had no record of my request to stop service again. Thinking it finally got handled I called again on January 5th to put another account back... Continue reading

  I called Nov 7 to inform excel that the property will have a new owner on Dec 1st. On December 17 They had not yet closed my account and were still charging me. Claiming they had no record of my request. I was told they would do it that day but could not retroactive back to the Dec 1. I called again on the 20th and they again lied to me and said they had no record of my request to stop service again. Thinking it finally got handled I called again on January 5th to put another account back in my name to find out the other account was still not cancelled. at that point I reported to the commission and that part was finally resolved, so I thought. (I was told that it was because i had a landlord agreement and when it got closed it went back to the landlord (which is me) idiots!!! i mean what kind of insanity is that? So because the landlord agreement was the issue they kept blaming it on, i said i wanted to cancel the landlord agreement for my other property. but now Instead of canceling the agreement i find out two weeks later they cancelled my service for that property and turned off my electricity! I never asked them to close that account!!!! the amount of insanity these customer service agents is astonishing! I repeated myself multiple times and every single person, including my customer advocate knew why i wanted! So basically when you want service canceled they don't do it and when you don't wanted service cancelled they do that! i swear it felt like i was being targeted. so basically never sign up for any landlord agreement because Excel energy is worthless and it will only result in a bunch of confusion and headache! plus they charge for that service. And they will lie the whole while! Abusive is what it is!
• Share Xcel Temporary Rate Increase on Facebook Share Xcel Temporary Rate Increase on Twitter Share Xcel Temporary Rate Increase on Linkedin Email Xcel Temporary Rate Increase link

  Xcel Temporary Rate Increase

  by KD, 4 months ago

  I received the following email the day the temperatures started dropping (1/23/2026). Why is this allowed? The rates already increase yearly; I have received an email that the rates will increase again in October. Now Xcel is allowed to temporarily raise my rate whenever they feel like it. I will already be using more gas/electric because of the freezing temperatures, but Xcel wants to make even more money by raising how much each kilowatt will cost me. This is disgusting. The CEO makes over $20 million in salary and bonuses. There needs to be a cap on how much Xcel... Continue reading

  I received the following email the day the temperatures started dropping (1/23/2026). Why is this allowed? The rates already increase yearly; I have received an email that the rates will increase again in October. Now Xcel is allowed to temporarily raise my rate whenever they feel like it. I will already be using more gas/electric because of the freezing temperatures, but Xcel wants to make even more money by raising how much each kilowatt will cost me. This is disgusting. The CEO makes over $20 million in salary and bonuses. There needs to be a cap on how much Xcel can pass on to consumers and then they absorb the rest and let it hit their bottom line of profits.

  WHOLESALE NATURAL GAS PRICES

  Temporary Price Increase from Suppliers
  

  Dear Customer,
  
  Xcel Energy purchases natural gas to deliver to our customers and to use to generate electricity.
  
  Cold weather across a large section of the U.S. is affecting both the production of and demand for natural gas, which leads to higher wholesale prices. As a result, we wanted to let you know about a short-term increase in the price of wholesale natural gas we purchase from our suppliers.

   
  We pass along the wholesale cost of natural gas to customers, and we do not make a profit on it. Customer bill impacts from the higher natural gas prices over the next few days are not expected to be significant and will add less than a dollar per month to the average residential customer's bill over the coming year.
  
  While we have taken steps to mitigate the impacts to customer bills from the higher natural gas prices, you may want to consider conserving energy for the next few days.
  
  Learn more about the natural gas price increase and what we're doing to keep costs down.