Irresponsible service

We are having issues with the power in our house. The symptoms are , a burned out dryer mootor , flickering lights, non working heater, outlet voltage from 74-150 volts, when turning on lights other lights dim, when turning on any light or applience if you dare the stove resets. We had an electrician identify this as a Bad Neutral Leg and that xcel energy would need to repair it, We have reported this 3 times. Xcels repsponse is that they can peak trhe meter so they do not need to come fix it. This is truly unacceptable behavior for a an issue that is their responsinility to fix.

A bad or "lost" neutral is a dangerous electrical condition where the neutral wire (white) is broken or loose, causing 120V circuits to behave erratically. It causes voltage imbalances where one leg rises (e.g., 140V+) while the other drops (e.g., 90V-), leading to flickering lights, burning smells, or ruined appliances. This is a severe hazard requiring immediate attention from an electrician or utility provider.

Multiple Outages

Xcel at my residence in Lake County has an outage at least once a month and usuallyevery other week and yet they require on time reimbursement for poor service.In fact about 2 months ago I received no less than 8 texts in a 12 hour period of on againoff again service. This continues to be a huge problem in that with every outage all thelighting timers for security, etc need to be reset and I am not always available to do such.I can't believe this corporation has been allowed to function in Colorado this long, ithas always been poor service…

Twice in Ten Days

That's how often I have lost power at my residence at 901 North Race Street in Denver, Colorado 80206. That's too much. Yes, we've had some snow. That is not unexpected in Denver. What is unexpected is the regularity with which we lose power. We do so much worse than other developed countries. Look at Germany. Look at Japan. Their reliability puts us to shame. I have an all electric house. We can do better. Please work on this people!