Squeaky gas meter

After two years of repetitive calls to Xcel's customer service to report a very squeaky gas meter, the problem got resolved promptly only after reporting it to the PUC. Since it was not deemed an emergency, the order ticket sat in limbo well beyond their 60-day commitment. It was very frustrating as Xcel's customer service process does not include an escalation process. When I called, all I could do was reiterate the problem and all they would do is say the ticket is still open and someone will come out sometime. It would have been better for me to be able to discuss this with a more senior customer service representative but that option was not provided to me even though I inquired about escalating this matter to more senior staff.