20 months without an electric bill....

After 20 months without an electric bill, I am provided with a bill that they can't understand.

I've requested to speak with someone in billing to explain the details. Was told they don't do that.

Help me get answers please!

Fraudulent Billing and Usage

I opened my account with Xcel back in September of 2020. I am relatively young and have bounced from apartment to apartment communities due to increased rent prices; every time submitting the proper stop/transfer service requests to my new address. Around mid 2023 (or so) I discovered through my usage statement that my address on my statement was incorrect. I called and tried to get that resolved and was informed that I may “see back charges” for the time I was billed for the wrong unit (which was NOT my fault and a failure of the Xcel Customer Service Team…

18-20 months to reprocess a billing error from Xcel and still no answers

I had solar panels installed in early 2024, and built up a considerable amount of "solar credits".In December 2024 all these credits disappeared. I followed up with Xcel, and they said it was their issue, and they would reprocess.Some 4 months later they provided a reprocessed bill, however it was still incorrect, and didn't replace the "missing" solar credits.I spoke with them again, and they said an issue on their part, and they would reprocess the bill. Another 7 or 8 months later, in Jan 2026 they provided another reprocessed bill. Still incorrect.In the meantime they are showing an amount…