Twice in Ten Days

That's how often I have lost power at my residence at 901 North Race Street in Denver, Colorado 80206. That's too much. Yes, we've had some snow. That is not unexpected in Denver. What is unexpected is the regularity with which we lose power. We do so much worse than other developed countries. Look at Germany. Look at Japan. Their reliability puts us to shame. I have an all electric house. We can do better. Please work on this people!

Irresponsible service

We are having issues with the power in our house. The symptoms are , a burned out dryer mootor , flickering lights, non working heater, outlet voltage from 74-150 volts, when turning on lights other lights dim, when turning on any light or applience if you dare the stove resets. We had an electrician identify this as a Bad Neutral Leg and that xcel energy would need to repair it, We have reported this 3 times. Xcels repsponse is that they can peak trhe meter so they do not need to come fix it. This is truly unacceptable behavior for…

New Meter Reading Fee Is Outright Theft...

Xcel Energy is now ripping me off for an extra $23.84 per month because they came and replaced my perfectly functional electric meter with a non-communicating unit that requires them to read it manually - like that is some kind of a new situation - they have always had to read my meter, with no fee involved (well, at least one that you could point to on the bill). They try to cover for this new cash grab by saying that I should have had a "smart meter" installed instead, but that's crap, as they still have to show up…