18-20 months to reprocess a billing error from Xcel and still no answers

In December 2024 all these credits disappeared. I followed up with Xcel, and they said it was their issue, and they would reprocess.

Some 4 months later they provided a reprocessed bill, however it was still incorrect, and didn't replace the "missing" solar credits.

I spoke with them again, and they said an issue on their part, and they would reprocess the bill.

Another 7 or 8 months later, in Jan 2026 they provided another reprocessed bill. Still incorrect.

In the meantime they are showing an amount outstanding on my bill for electricity. Due to this they have assessed late fees, and threatened to turn off my power several times. When they properly account for the "missing" credits, I won't have any balance due. They requested I call in once a month for them to put a "hold" on my account while this is being sorted out.

It's been almost 18 months to resolve a billing issue that Xcel made, and admitted to. This is an entirely unreasonable amount of time. If I had an option of another electricity provider to use, I would have switched ages ago. But since that isn't an option, I'm forced to accept this substandard customer service, and poor communication.