Xcel Online Payments Not Working

Hi,

Can you please ask Xcel to post something on their website about issues with not being able to connect to their online payment system. This company is the WORST with communication. I have tried several times today using different browsers and their website won't take me to my account to pay.

18-20 months to reprocess a billing error from Xcel and still no answers

I had solar panels installed in early 2024, and built up a considerable amount of "solar credits".In December 2024 all these credits disappeared. I followed up with Xcel, and they said it was their issue, and they would reprocess.Some 4 months later they provided a reprocessed bill, however it was still incorrect, and didn't replace the "missing" solar credits.I spoke with them again, and they said an issue on their part, and they would reprocess the bill. Another 7 or 8 months later, in Jan 2026 they provided another reprocessed bill. Still incorrect.In the meantime they are showing an amount…

Corporate Utility leveraging consumers for their own benefit

Xcel has been allowed to bill consumers who have solar panels for power they can not generate during on peak hours. The kicker is on peak hours are from 5-9 pm and it is hard to generate power with solar panels when it is dark out. In my own situation I generated 500 kW hours for the month of March and used 234 KW. Thus they gained 266 "free" kW. They pay peanuts for the these kW I generate with my solar panels over and above what I use. That is why I call it "free". To make us pay…