Multiple Outages

Xcel at my residence in Lake County has an outage at least once a month and usually

every other week and yet they require on time reimbursement for poor service.

In fact about 2 months ago I received no less than 8 texts in a 12 hour period of on again

off again service. This continues to be a huge problem in that with every outage all the

lighting timers for security, etc need to be reset and I am not always available to do such.

I can't believe this corporation has been allowed to function in Colorado this long, it

has always been poor service for the 12 years that I have had a residence there and

of course the rates continue to rise.

Squeaky gas meter

After two years of repetitive calls to Xcel's customer service to report a very squeaky gas meter, the problem got resolved promptly only after reporting it to the PUC. Since it was not deemed an emergency, the order ticket sat in limbo well beyond their 60-day commitment. It was very frustrating as Xcel's customer service process does not include an escalation process. When I called, all I could do was reiterate the problem and all they would do is say the ticket is still open and someone will come out sometime. It would have been better for me to be…

Irresponsible service

We are having issues with the power in our house. The symptoms are , a burned out dryer mootor , flickering lights, non working heater, outlet voltage from 74-150 volts, when turning on lights other lights dim, when turning on any light or applience if you dare the stove resets. We had an electrician identify this as a Bad Neutral Leg and that xcel energy would need to repair it, We have reported this 3 times. Xcels repsponse is that they can peak trhe meter so they do not need to come fix it. This is truly unacceptable behavior for…