Xcel Charging to Read Meter After Switch to Smart Meter

We previously had a non communicating meter that Xcel charged us $11.84 a month to come out and physically read our meter. They swapped it out for a smart meter in November 2024. We have been billed $11.84 every month since November 2024, even though we have a smart meter and Xcel no longer sends anyone to read our meter.

I have called Xcel’s customer service every month since December 2024 to tell them I’m still being charged the $11.84.

Xcel had fixed the issue in October 2025 and took off all the previous months of $11.94, but the charge reappeared in November 2025 and I’m still being charged.