Xcel Energy Outages, Billing and Customer Response

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• Share Excel planned 2nd outage without informing on Facebook Share Excel planned 2nd outage without informing on Twitter Share Excel planned 2nd outage without informing on Linkedin Email Excel planned 2nd outage without informing link

  Excel planned 2nd outage without informing

  by Kwenger, 5 months ago
  Xcel had another planned outage and never informed us. I called them and said I called them the prior week with my concern they would do another planned outage and that I was not getting phone notifications and they just keep saying a case was open. About 39 others in my area have the same issue

  Xcel had another planned outage and never informed us. I called them and said I called them the prior week with my concern they would do another planned outage and that I was not getting phone notifications and they just keep saying a case was open. About 39 others in my area have the same issue
• Share Rate Hike on Facebook Share Rate Hike on Twitter Share Rate Hike on Linkedin Email Rate Hike link

  Rate Hike

  by No more rate hikes, 5 months ago
  I have had more rate hikes in the last few years than I have in the last 20 as a customer. This is a monopoly, there are no other power companies to provide my area and I have chronic outages during storms. This is becoming unaffordable for consumers!

  I have had more rate hikes in the last few years than I have in the last 20 as a customer. This is a monopoly, there are no other power companies to provide my area and I have chronic outages during storms. This is becoming unaffordable for consumers!
• Share Billing errors unresolved 18 months later on Facebook Share Billing errors unresolved 18 months later on Twitter Share Billing errors unresolved 18 months later on Linkedin Email Billing errors unresolved 18 months later link

  Billing errors unresolved 18 months later

  by Doug in Fort Collins, 5 months ago

  During a remodel starting April 2024, our electric meter was removed; our construction power was provided from a temporary meter on a pedestal away from the house. Yet Xcel continued to bill us for three months on the "phantom meter" - the one that had physically been removed. These bills were based on "estimated" meter readings.

  I noticed this after the remodel was complete and called Xcel in early December 2024 to ask for a refund. The customer service representative agreed and said she would refer it to the Billing Dept for a resolution; and to expect a refund in... Continue reading

  During a remodel starting April 2024, our electric meter was removed; our construction power was provided from a temporary meter on a pedestal away from the house. Yet Xcel continued to bill us for three months on the "phantom meter" - the one that had physically been removed. These bills were based on "estimated" meter readings.

  I noticed this after the remodel was complete and called Xcel in early December 2024 to ask for a refund. The customer service representative agreed and said she would refer it to the Billing Dept for a resolution; and to expect a refund in one to two months.

  I heard nothing more from Xcel for months, despite numerous follow-up calls to check status. I eventually filed a PUC complaint, which got the Xcel consumer advocate in the loop. Finally, a little over a YEAR after my initial contact, I received a 20-page "corrected billing statement" and an "account summary" with 107 lines of charges and credits. Neither provided any explanation and neither showed any refund of the errant "phantom meter" charges.

  I have sent follow-up questions to the PUC and the Xcel consumer advocate, in hopes of getting an explanation and the refund we are due. I am very disappointed in Xcel's unresponsiveness and their lack of customer service. The Xcel consumer advocate has been helpful in doing her best to get the Billing Department to respond, which I appreciate.
• Share Xcel continuing to charge mid-peak rates in addition to expanded peak rates after November 1 on Facebook Share Xcel continuing to charge mid-peak rates in addition to expanded peak rates after November 1 on Twitter Share Xcel continuing to charge mid-peak rates in addition to expanded peak rates after November 1 on Linkedin Email Xcel continuing to charge mid-peak rates in addition to expanded peak rates after November 1 link

  Xcel continuing to charge mid-peak rates in addition to expanded peak rates after November 1

  by DW, 5 months ago

  Despite allegedly changing to only peak/nonpeak rates on November 1, Xcel has continued to charge for mid-peak rates (in addition to the expanded peak rates) on/after November 1. Their customer service now claims that the mid-peak only goes away in the first billing period after November 1, but the new expanded peak rate and time period is effective November 1. They are effectively double dipping, and backtracking on what they put in writing and publicized about the new rate structure. Customer service has been adamant that this was what was planned and announced all along, despite the Xcel website still... Continue reading

  Despite allegedly changing to only peak/nonpeak rates on November 1, Xcel has continued to charge for mid-peak rates (in addition to the expanded peak rates) on/after November 1. Their customer service now claims that the mid-peak only goes away in the first billing period after November 1, but the new expanded peak rate and time period is effective November 1. They are effectively double dipping, and backtracking on what they put in writing and publicized about the new rate structure. Customer service has been adamant that this was what was planned and announced all along, despite the Xcel website still being plastered with announcements saying "Rate effective as of Nov. 1, 2025."
• Share Charged midpeak for all of November '25 on Facebook Share Charged midpeak for all of November '25 on Twitter Share Charged midpeak for all of November '25 on Linkedin Email Charged midpeak for all of November '25 link

  Charged midpeak for all of November '25

  by HH, 5 months ago

  Xcel advertised as of Nov 1, 2025, those on the time-of-use plans would go to on peak 5-9pm M-F, off peak all other hours. No more midpeak rates. I got my bill for Oct 29 - Dec 1 '25 and I was charged midpeak rates all through November. I was able to verify by checking my daily usage on their website. I used 2.9 midpeak KWh for Oct 29-31, but I was billed a total of 21KWh midpeak for my entire billing cycle. I had to call Xcel twice to get them to understand the issue. On the second call... Continue reading

  Xcel advertised as of Nov 1, 2025, those on the time-of-use plans would go to on peak 5-9pm M-F, off peak all other hours. No more midpeak rates. I got my bill for Oct 29 - Dec 1 '25 and I was charged midpeak rates all through November. I was able to verify by checking my daily usage on their website. I used 2.9 midpeak KWh for Oct 29-31, but I was billed a total of 21KWh midpeak for my entire billing cycle. I had to call Xcel twice to get them to understand the issue. On the second call they finally acknolwedged the issue and said they submitted a billing adjustment request that would take 30-60 days. I posted this issue elsewhere and a few others commented that they were also billed midpeak rates for all of November. If you're reading this, please check your bills and your daily usage at https://myenergy.xcelenergy.com/myenergy/usage-history If you were charged midpeak rates past Nov 1 '25, you should call Xcel immediately!
• Share Xcel planned an outage during freezing temp with no notification on Facebook Share Xcel planned an outage during freezing temp with no notification on Twitter Share Xcel planned an outage during freezing temp with no notification on Linkedin Email Xcel planned an outage during freezing temp with no notification link

  Xcel planned an outage during freezing temp with no notification

  by Kwenger, 5 months ago

  I called xcel yesterday as i found out through a community facebook page that a day outage was planned, and multiple people weren't notified. I called and they confirmed I was on the list. I asked why I was not notified, and they have so far gave me different answers - the first time they said a call didn't go out but it was because my phone number wasn't updated, which isn't true because i have been notified in the past, and it was able to look up my account based on the phone number. Recently they said calls went... Continue reading

  I called xcel yesterday as i found out through a community facebook page that a day outage was planned, and multiple people weren't notified. I called and they confirmed I was on the list. I asked why I was not notified, and they have so far gave me different answers - the first time they said a call didn't go out but it was because my phone number wasn't updated, which isn't true because i have been notified in the past, and it was able to look up my account based on the phone number. Recently they said calls went out, but they didnt' go through. I asked why i didn't receive an email, and also advised my entire neighborhood hadn't received anything. They said all 39 affected houses were notified, yet no one in our town was notified but one person. Also, have freezing temps - it was over 40 degrees last week, 40 degrees next week, but today we are in dangerously low temps w/ a snow storm, all of this could have burst our pipes. We also run on well, and have no access to water during these outages, so we didn't have time to prepare.
• Share Twenty-two Years of Power outages and bumps in Watkins, CO on Facebook Share Twenty-two Years of Power outages and bumps in Watkins, CO on Twitter Share Twenty-two Years of Power outages and bumps in Watkins, CO on Linkedin Email Twenty-two Years of Power outages and bumps in Watkins, CO link

  Twenty-two Years of Power outages and bumps in Watkins, CO

  by Benjie B, 5 months ago

  Over twenty-two years, I have filed multiple complaints with PUC regarding Xcel Energy and things have not improved. It is always the same 74 customers that go without power in Watkins. I have reached out to CORE Electric out of Bennett, to see if I can switch and I was told no. Xcel has no competition and they continue to not fix our problem. The explanation from Xcel continues to say. "Unknown Cause Not Determined", and yet we have been without power for up to 18 hours. I would like to know how they fix the problem if they do... Continue reading

  Over twenty-two years, I have filed multiple complaints with PUC regarding Xcel Energy and things have not improved. It is always the same 74 customers that go without power in Watkins. I have reached out to CORE Electric out of Bennett, to see if I can switch and I was told no. Xcel has no competition and they continue to not fix our problem. The explanation from Xcel continues to say. "Unknown Cause Not Determined", and yet we have been without power for up to 18 hours. I would like to know how they fix the problem if they do not know what is causing the problem?

  Just the latest power outage or power bumps are:

  Nov 16-17, 2025

  Nov 12, 2025

  Oct 16, 2025

  Oct 13, 2025

  Oct 4, 2025

  Sept 30, 2025

  Xcel's response:

  11/16/2025 9:49 PM	2h 41m	Unknown Cause Not Determined
  11/12/2025 6:37 PM	0h 3m	Accidental Switch Error
  10/15/2025 11:25 PM	0h 0m	Unknown Cause Not Determined
  10/15/2025 8:11 PM	12h 12m	Unknown Cause Not Determined
  10/4/2025 3:18 PM	5h 39m	Unknown Cause Not Determined
  10/4/2025 11:36 AM	2h 34m	Unknown Cause Not Determined
  10/4/2025 8:45 AM	2h 24m	Unknown Cause Not Determined
  9/30/2025 8:22 PM	1h 38m	Unknown Cause Not Determined
  7/21/2025 9:08 AM	1h 27m	Conductor Contact - Floating
  7/14/2025 7:57 AM	4h 15m	Unknown Cause Not Determined
  5/25/2025 4:39 PM	5h 49m	Lightning Strike
  5/14/2025 4:22 PM	0h 0m	Unknown Cause Not Determined
  3/18/2025 9:08 PM	13h 43m	Unknown Cause Not Determined
  3/18/2025 8:18 PM	18h 53m	Unknown Cause Not Determined
  3/17/2025 1:00 PM	4h 41m	Animal Contact UG Equipment
  2/13/2025 10:16 AM	0h 0m	Unknown Cause Not Determined
  11/21/2024 1:05 PM	0h 0m	Recloser Bushing Failure
  11/9/2024 3:59 PM	0h 0m	Unknown Cause Not Determined
  9/26/2024 5:46 PM	5h 28m	Unknown Cause Not Determined
  6/10/2024 12:14 AM	0h 0m	Switch UG or Load Center
  4/17/2024 4:04 AM	0h 0m	Intentional Clear for Construct
  8/21/2023 2:12 AM	0h 0m	Unknown Cause Not Determined
  8/1/2023 3:26 PM	22h 53m	Pole Fire
  8/1/2023 3:15 PM	0h 0m	Pole Fire
  6/20/2023 4:53 AM	0h 3m	Unknown Cause Under Invest
  5/12/2023 11:10 PM	0h 0m	Unknown Cause Not Determined
  1/12/2023 11:34 PM	0h 0m	Intentional to Clear Pole Fire

  
  

  
  
• Share Xcel Solar banking credits on Facebook Share Xcel Solar banking credits on Twitter Share Xcel Solar banking credits on Linkedin Email Xcel Solar banking credits link

  Xcel Solar banking credits

  by John L, 6 months ago

  When I installed roof top solar, I chose an option to bank my energy credits to off set my energy charges. As I was new to this and had no history of my energy consumption with my solar I thought this was a good choice to rollover my monthly credits. As it turns out my consumption and costs are lower, based on switching to there time of use discounts and some of my family moving out of our home. I now have a bank of rollover credit of over $800 and it continues to grow. I am told I can... Continue reading

  When I installed roof top solar, I chose an option to bank my energy credits to off set my energy charges. As I was new to this and had no history of my energy consumption with my solar I thought this was a good choice to rollover my monthly credits. As it turns out my consumption and costs are lower, based on switching to there time of use discounts and some of my family moving out of our home. I now have a bank of rollover credit of over $800 and it continues to grow. I am told I can not change my option to receiving a check pay out once I am enrolled in the roll over program. This seems ridiculous. Xcel is getting energy from my panels and is not paying for it. Yet they still charge me for the transmission costs.

  There needs to be a rule update from the PUC to allow consumers to change options. I would like to be able to change my choice and receive a check payout.
• Share Incorrect Electricity Rate for 9 Months on Facebook Share Incorrect Electricity Rate for 9 Months on Twitter Share Incorrect Electricity Rate for 9 Months on Linkedin Email Incorrect Electricity Rate for 9 Months link

  Incorrect Electricity Rate for 9 Months

  by jz, 6 months ago

  I attempted to opt out of the Time of Use rate from Xcel energy back in Feb 2025. After 10+ phone calls, each time the representative would assure me it is fixed for the next billing cycle, my rate still has not changed and is now using the longer TOU hours. Even after complaining to DORA and getting an Xcel rep to email me, the issue still has not been resolved in the last 3 months.

  I attempted to opt out of the Time of Use rate from Xcel energy back in Feb 2025. After 10+ phone calls, each time the representative would assure me it is fixed for the next billing cycle, my rate still has not changed and is now using the longer TOU hours. Even after complaining to DORA and getting an Xcel rep to email me, the issue still has not been resolved in the last 3 months.
• Share re-enables optional $1 fee on Facebook Share re-enables optional $1 fee on Twitter Share re-enables optional $1 fee on Linkedin Email re-enables optional $1 fee link

  re-enables optional $1 fee

  by jbbb, 6 months ago

  Yearly I have to opt out of the optional $1 customer affordability fee. They re-enable it every year. This is Colorado Natural Gas ripping people off.

  Yearly I have to opt out of the optional $1 customer affordability fee. They re-enable it every year. This is Colorado Natural Gas ripping people off.