Xcel Energy Outages, Billing and Customer Response

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• Share No wind ... No power on Facebook Share No wind ... No power on X (formerly Twitter) Share No wind ... No power on Linkedin Email No wind ... No power link

  No wind ... No power

  by Tom Schweich, 6 months ago

  In Golden city limit, just north of Hwy 58, we have no wind, no electricity, and no communication from Xcel as to whether we might have power today (Thursday). Communication from Xcel has been abysmal. The CEO and all his C-suite buddies should be manning the phones.

  In Golden city limit, just north of Hwy 58, we have no wind, no electricity, and no communication from Xcel as to whether we might have power today (Thursday). Communication from Xcel has been abysmal. The CEO and all his C-suite buddies should be manning the phones.
• Share Its a monopoly, YOU NEED TO MANAGE IT on Facebook Share Its a monopoly, YOU NEED TO MANAGE IT on X (formerly Twitter) Share Its a monopoly, YOU NEED TO MANAGE IT on Linkedin Email Its a monopoly, YOU NEED TO MANAGE IT link

  Its a monopoly, YOU NEED TO MANAGE IT

  by tomwilmering, 6 months ago
  I live in Eldorado Springs. Power was poorly communicated to go out by 10am, it was out by 9;30 or so. It got windy after 12.

  
  

  There is ZERO communication around when we might have power again. I have a heat pump, am on a private water system, have the foolish boulder county mandated grinder pump sewer system. So no power means no heat, water, sewer, refridgeration, or internet. This means a Tipi would be a more effective residence, because at least I could burn wood...oh wait, there is a burn ban......

  As of right now, I have not had... Continue reading

  I live in Eldorado Springs. Power was poorly communicated to go out by 10am, it was out by 9;30 or so. It got windy after 12.

  
  

  There is ZERO communication around when we might have power again. I have a heat pump, am on a private water system, have the foolish boulder county mandated grinder pump sewer system. So no power means no heat, water, sewer, refridgeration, or internet. This means a Tipi would be a more effective residence, because at least I could burn wood...oh wait, there is a burn ban......

  As of right now, I have not had power for over 24 hours, and have ZERO communications around when we might be able to use our residence again. Xcel energy enjoys a government enabled monopoly. I understand that this is likely the best approach for managing a public utility, but that means the utilitity must be MANAGED!!

  Allowing these guys to mitigate the risk from their poorly planned and poorly maintained infrastructure at the expense of the customers (US) is totally unacceptable!!

  I need you to let me know what steps you are taking to hold them accountable for the lack of customer focus and the service which I can only get from them. You have my contact details and can reach me anytime!!
• Share Not necessary for the extended period on Facebook Share Not necessary for the extended period on X (formerly Twitter) Share Not necessary for the extended period on Linkedin Email Not necessary for the extended period link

  Not necessary for the extended period

  by In the dark still , 6 months ago
  Our power was shut off at 9:30am and still has not comeback on. We are the farthest east and south and still nothing although all the rich homes in the area that is far more likely to experience a wildfire all have power. People have medical equipment including myself and are losing thousands of dollars in food we can’t afford to replace. This is crazy and completely out of line for Xcel. We pay for our service and safety that’s a right.

  Our power was shut off at 9:30am and still has not comeback on. We are the farthest east and south and still nothing although all the rich homes in the area that is far more likely to experience a wildfire all have power. People have medical equipment including myself and are losing thousands of dollars in food we can’t afford to replace. This is crazy and completely out of line for Xcel. We pay for our service and safety that’s a right.
• Share Bob Brossman on Facebook Share Bob Brossman on X (formerly Twitter) Share Bob Brossman on Linkedin Email Bob Brossman link

  Bob Brossman

  by Bob B, 6 months ago
  Starting December 17th we were told that an outage would occur from 10am to 6 pm. We planned accordingly. However now that it is 7am or 12 hours past the turn on commitment. We have lost thousands of dollars of food. The temperature is freezing in our house and we have no communication as to when the power will be turned on. This is unacceptable. Also only select neighborhoods were part of the shutdown. That makes no sense

  Starting December 17th we were told that an outage would occur from 10am to 6 pm. We planned accordingly. However now that it is 7am or 12 hours past the turn on commitment. We have lost thousands of dollars of food. The temperature is freezing in our house and we have no communication as to when the power will be turned on. This is unacceptable. Also only select neighborhoods were part of the shutdown. That makes no sense
• Share Frivolous, ridiculous, unneccesary outage. Anti-student, anti-consumer on Facebook Share Frivolous, ridiculous, unneccesary outage. Anti-student, anti-consumer on X (formerly Twitter) Share Frivolous, ridiculous, unneccesary outage. Anti-student, anti-consumer on Linkedin Email Frivolous, ridiculous, unneccesary outage. Anti-student, anti-consumer link

  Frivolous, ridiculous, unneccesary outage. Anti-student, anti-consumer

  by TaxPayingColoradan, 6 months ago

  This writing is an opinion.

  
  

  We were told our power would potentially be cut at 10 AM and return at 6 PM on 12/17. I thought it would not really be an issue, because I live in a suburb away from the front range and where this alleged issue is happening (more than an hour away). All of our power lines are underground. Our winds are not high today. Well - 10 AM hit and I along with 50 000 other Coloradans had our power cut anyway. "No problem" -- I foolishly thought at the beginning of the day. I... Continue reading

  This writing is an opinion.

  
  

  We were told our power would potentially be cut at 10 AM and return at 6 PM on 12/17. I thought it would not really be an issue, because I live in a suburb away from the front range and where this alleged issue is happening (more than an hour away). All of our power lines are underground. Our winds are not high today. Well - 10 AM hit and I along with 50 000 other Coloradans had our power cut anyway. "No problem" -- I foolishly thought at the beginning of the day. I have dealt with power outages before and could make it 8 hours. Fast forward through the day -- Xcel's own outage checker tool never showed any updates, only the very impersonal "check back in 20 minutes" prompt. At around 10 PM on 12/17, I tried to check the outage checker which has since gone offline. At the time of writing (11:30PM) -- I still do not have power more than 13 hours later.

  
  

  This is overtly negligent and poor service on behalf of Xcel. All of the food in my fridge is now spoiled (on garbage day after my trash has been picked up, where I had to drag my garbage can through my home today because the power on the garage is out). I am disgusted thinking about dealing with the rotting food smell coming from my trash for the next week. And of course, at a time where many Colorado residents are finding themselves suddenly unable to afford the same groceries that they have bought for years, what a slap in the face it is to know that Xcel very impersonally and crudely covers its own self by throwing a "not liable" disclaimer for food loss on its responsibilities webpage.

  
  

  I am devastated for the people who have medical devices connected to their home power; for hospitals and or smaller elderly care facilities who were probably more affected by this frivolous, anti-consumer outage than I could have ever possibly been. I think of the schools and local businesses which were needlessly closed in my area and other similar unaffected areas, whose students and clients were not given a chance today. I'm sure the wealthy neighborhoods nearby have plenty of power (they never seem to have an issue).

  
  

  I am shocked and surprised that Xcel energy, sitting at a $45 billion net worth, cannot figure this out for the hundreds of thousands of people who need it. There is absolutely no reason that my area, which had low wind today and was out of the line of danger, is still sitting powerless 13 hours later. Xcel now says this could last into Friday and offers no real resolution or close date. I am looking into solar generators as of today. I no longer wish to be treated like the lowest common denominator by Xcel and the other increasingly consolidated consumer options of today, who could clearly not care less about the customer experience.

  
  

  Xcel needs to immediately work with the Colorado government to address a permanent solution. The current solution -- shut off as many peoples' power as Xcel deems necessary with no announced end time -- is unacceptable. If the issue is overhead power lines, then please have Xcel go ahead and do their work to resolve those overhead power lines. It is clear that the extreme weather and winds are going to continue -- we can't just keep having Xcel shut our power off at will. Please do better; we the taxpaying citizens of Colorado will continue to seek more reliable alternative options for power if this continues.
• Share Dec 17, 2025 Forced Outage on Facebook Share Dec 17, 2025 Forced Outage on X (formerly Twitter) Share Dec 17, 2025 Forced Outage on Linkedin Email Dec 17, 2025 Forced Outage link

  Dec 17, 2025 Forced Outage

  by Mindi, 6 months ago
  We were told our power would be out from 10 a.m.-6 p.m. on 12/17/25 due to high winds. I’m in Windsor, Co. we had light wind to no wind all day! There was absolutely no need for this. Then power was restored at 7:30 p.m. when winds were just starting to pick up (weather app said 35 mph gusts, felt stronger). This massive disruption had me loading up as much food as my friends fridge could hold early this morning, driving to another city to have her store it, before work, knowing the rest left in my fridge would go... Continue reading

  We were told our power would be out from 10 a.m.-6 p.m. on 12/17/25 due to high winds. I’m in Windsor, Co. we had light wind to no wind all day! There was absolutely no need for this. Then power was restored at 7:30 p.m. when winds were just starting to pick up (weather app said 35 mph gusts, felt stronger). This massive disruption had me loading up as much food as my friends fridge could hold early this morning, driving to another city to have her store it, before work, knowing the rest left in my fridge would go bad after 4 hours. Hundreds of dollars on top of having to purchase fast food in another city on way home from work.Then the stress of all day hearing from others that this might happen again on 12/19 and could be out for days, per Xcels recording “so they could go check all lines”. Oh! And our lines are underground!!!! REI is on and all nearby city run electric companies did not do this forced outage. My 18 month old grandson is also sick. As the day went on, the house was colder. Once it was dark (5pm), we were at the mercy of a few candles and lantern. Still with a sick kiddo and house getting cold, with absolutely no update ALL day long. 6:00 came and went. Power finally back on at 7:30, but my cousin one mile away is at 8:45 pm still off and no word of when it’ll be back on. No notices and get get through on phone. Absolutely a huge disruption to life for nothing! Financial burden as well and now this added fear, stress, tension that they are going to do this again! And right before Christmas! The impact to our town business’ as well! There should be some type of monetary reimbursement! This is wrong, wrong, wrong and I have no retribution bc there is no other electric company I’m allowed to use! Please protect us from this monopoly and their horrid decisions that are bizarre and brand new! This is not ever been a thing!!
• Share Planned Outage Today—With Minimal Wind on Facebook Share Planned Outage Today—With Minimal Wind on X (formerly Twitter) Share Planned Outage Today—With Minimal Wind on Linkedin Email Planned Outage Today—With Minimal Wind link

  Planned Outage Today—With Minimal Wind

  by Myra, 6 months ago
  My older daughter and her family live in Windsor. Her power was out from 10 until 7:22 PM tonight. I monitored the wind all day in Windsor and the highest wind I saw was 13 mph. My granddaughter and my 18 month old great grandson were home all day and in to the early evening with no electricity. The Windsor schools were closed. The Windsor urgent care was closed and my great grandson had a fever.

  
  

  
  

  My cousin and her family live just east of Timnath, Colorado. Their power was also planned to be out all day. It is now... Continue reading

  My older daughter and her family live in Windsor. Her power was out from 10 until 7:22 PM tonight. I monitored the wind all day in Windsor and the highest wind I saw was 13 mph. My granddaughter and my 18 month old great grandson were home all day and in to the early evening with no electricity. The Windsor schools were closed. The Windsor urgent care was closed and my great grandson had a fever.

  
  

  
  

  My cousin and her family live just east of Timnath, Colorado. Their power was also planned to be out all day. It is now 7:45 PM and her power is still out. So they have a very cold house and they lost some of their Fish. Might sound like a little thing to you, but their grandchildren loved those fish. And again, virtually no wind at her house. And no update. Like I said there was so much communication ahead of time and now during the outage it is gone virtually silent.

  
  This is ridiculous and unacceptable! Plus, the other companies that provide power in our areas kept their electricity on all day. Hmmm, makes me wonder whether the deal that was done with Denver’s politicians and Xcel have anything to do with this power and control grab.
  
  This is unrelated to today’s planned shut down. But I live in Eaton, Colorado and we have at least 6 to 8 power outages a year. Never any explanation as to why. But we lose our power. I find this utterly ridiculous as well.
  
  

  My Father worked for Public Service Company of Colorado for 44 years. He is deceased. It’s a good thing because he would be brokenhearted at Xcel’s customer service. You must do better. Imagine the elderly who suffer when the power is out. Imagine the people who have to keep their medication refrigerated. Imagine the businesses that are harmed because they cannot open for business. Imagine the people who had to take time off from work to stay home with kids who couldn’t go to daycare.

  
  Somewhere I read that this planned shut down was supposed to be dynamic. If it is dynamic, how about monitoring the weather better? How about seeing that the wind is really not blowing and stopping the shutdown? Honestly, I feel like a high school civics class could’ve made better decisions.

  
  thank you for reading this!
  
  

  
  

  
  

  
  

  
  

  
  

  While there were at least six or eight communication communications about the planned outage, when 6 o’clock hit tonight, power was still out and they had not received any updates. And it was not windy!
• Share Planned outage hurts local businesses and schools for no reason on Facebook Share Planned outage hurts local businesses and schools for no reason on X (formerly Twitter) Share Planned outage hurts local businesses and schools for no reason on Linkedin Email Planned outage hurts local businesses and schools for no reason link

  Planned outage hurts local businesses and schools for no reason

  by Meli, 6 months ago

  Our power at our business in unincorporated Morrison was turned off at 10am this morning for “winds” when there wasn’t even a breeze. Rather than turning power off in case it gets windy, how about turn it off when it is windy. This has had a very negative impact on our business in addition school was canceled for all of Jefferson county in case it got windy. Thousands of kids have lost a day of education for nothing. Shutting power off for whole communities in case it gets windy is not acceptable. Better management of these sorts of potential weather... Continue reading

  Our power at our business in unincorporated Morrison was turned off at 10am this morning for “winds” when there wasn’t even a breeze. Rather than turning power off in case it gets windy, how about turn it off when it is windy. This has had a very negative impact on our business in addition school was canceled for all of Jefferson county in case it got windy. Thousands of kids have lost a day of education for nothing. Shutting power off for whole communities in case it gets windy is not acceptable. Better management of these sorts of potential weather events should be implemented in the future. The power should only be turned on when it is actually a weather event happening, not preemptively before anything has happened.
• Share Planned outage inside 470 on Facebook Share Planned outage inside 470 on X (formerly Twitter) Share Planned outage inside 470 on Linkedin Email Planned outage inside 470 link

  Planned outage inside 470

  by Red rock resident, 6 months ago
  How an Xcel need to plan the power outage due to high winds for any residential property inside of 470 by Morrison ? I just don’t see where a major fire danger is. And if it is because this area’s powered is fed from lines west of 470 then what is Xcel doing to fix that?

  How an Xcel need to plan the power outage due to high winds for any residential property inside of 470 by Morrison ? I just don’t see where a major fire danger is. And if it is because this area’s powered is fed from lines west of 470 then what is Xcel doing to fix that?
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  Planned Power Outages

  by concernedratepayer, 6 months ago
  Excel has begun to plan power outages around high-wind days. These widespread outages can last several days and cause significant disruption to households, businesses, and essential service providers, like hospitals. Excel needs to come up with an alternate plan immediately to address high-wind risks, such as burying overhead utility infrastructure underground, etc. The response to high wind risk can not be to shut off power for an unknown number of days. This puts many individuals with limited mobility or dependent on life-sustaining equipment (such as oxygen tanks, etc) which rely on electricity at significant risk. In addition, Excel is causing... Continue reading

  Excel has begun to plan power outages around high-wind days. These widespread outages can last several days and cause significant disruption to households, businesses, and essential service providers, like hospitals. Excel needs to come up with an alternate plan immediately to address high-wind risks, such as burying overhead utility infrastructure underground, etc. The response to high wind risk can not be to shut off power for an unknown number of days. This puts many individuals with limited mobility or dependent on life-sustaining equipment (such as oxygen tanks, etc) which rely on electricity at significant risk. In addition, Excel is causing significant loss of income to business and impact to customers not being able to work at home, loss of perishable goods, etc. during these outages. They need to find an alternate way to mitigate risk to their grid without putting thousands others at risk.