More Outages than 30 Years in Fort Collins

My husband lived in Fort Collins for thirty years, and under their public electricity provider he can only remember 2 power outages. Not only have we experienced the same number of outages ONE MONTH INTO 2026, in four years of living in Aurora we have had more than 8 significant outages, one of which left us without power for nearly 24 hours.

Xcel makes us pay a $10 surcharge for 'maintenance' even when we generate more electricity in a month via solar than we use. But they sure as hell aren't maintaining their equipment, as the most recent outage demonstrates. They have squandered their state-gifted monopoly, and in my opinion do not deserve another penny from the homeowners they consistently screw over.

Xcel billed 2x in December despite having a solar system

I was able to get a last minute solar system installed and was gone for the second half of December 2025. Yet my electricity bill was twice what it was in November 2025. I haven't received permission to operate, so I was relying mostly on my solar system and batteries to provide my energy needs.TOU is not a new concept to me and I am extremely cognizant of not using energy during peak hours.

Xcell is defrauding customers by MASSIVE OVER-BILLING for electric services

I just got my most recent bill.They claim I used over 500KWH in January, 2026, while THAT is a physical impossibility considering that I have LESS electrical equipment in use than prior. My average usage since March of 2024, ACCORDING TO THEIR OWN RECORDS, shows an average of about 250KWH daily until January, 2026, and I am not disputing that is possible, even though I live in a 1 bedroom apartmentAt the start of the month of January, they claim DAILY use of 7KWH, and then it starts climbing and eleven (11) days later they claim I used over 21KWH…