Thursday, 2/19/2026 local outage

No power for 11 hours, outside temperatures low 30's. Customer service was called, reporting the outage at 10:30 a.m. repair crew showed up at 4pm. Customer service is in one of the 8 cities that actually has a corporate office on location. Nothing in CO although xcel services the state, by location Denver residents have no choice. Rural areas do. Prices continually go up on, not for but on residents while the CEO's pull in over 1 million dollars as a yearly salary with many financial incentives bringing up yearly salary for CEO between 12 and 23 million dollars annually. Xcel residential customers are middle income earners these CEO's have no conscience about. Planned outages seem to be motivated by avoiding law suits than taking care of aged, faulty equipment likely more responsible for devastating fires than high winds. Xcel is a monopoly. Colorado residents need a choice beyond the Greedy xcel business that has more excuses than answers for residents experiencing a local outage not attended by xcel as soon as it happens. Every Customer service agent I spoke with reported no power outages as did the xcel outage website which is very frequently non-functional. It just does not connect with any information being sought. None of this is acceptable or helpful. Residential fees for service continue to rise while the service continues to fail with regularity and the CEO's keep pulling in obscene amounts of profit.

Xcell is defrauding customers by MASSIVE OVER-BILLING for electric services

I just got my most recent bill.They claim I used over 500KWH in January, 2026, while THAT is a physical impossibility considering that I have LESS electrical equipment in use than prior. My average usage since March of 2024, ACCORDING TO THEIR OWN RECORDS, shows an average of about 250KWH daily until January, 2026, and I am not disputing that is possible, even though I live in a 1 bedroom apartmentAt the start of the month of January, they claim DAILY use of 7KWH, and then it starts climbing and eleven (11) days later they claim I used over 21KWH…

Outrageous Overbilling for Electrical Services

My Xcel Electricity billing for electrical service in January-February (1-15-2026 to 2-17-2026) quadrupled over the amount I was billed for December-January (12-15-2025 to 1-15-2026) service. I was away from home during the January-February billing period. With the exception of a couple of LED lights and the refrigerator all electrical appliances were disconnected. The washer, dryer, microwave, and electric stove were not used at all during this period, yet Xcel claims that I used FOUR TIMES more electricity in January-February than I used in December-January. Since no one was in my home during the January-February billing period it is physically impossible…