Xcel billed 2x in December despite having a solar system

I was able to get a last minute solar system installed and was gone for the second half of December 2025. Yet my electricity bill was twice what it was in November 2025. I haven't received permission to operate, so I was relying mostly on my solar system and batteries to provide my energy needs.

TOU is not a new concept to me and I am extremely cognizant of not using energy during peak hours.

Xcel refuses to investigate suspicious charges

Our bill more than doubled in November-December. When we called Customer Service, they said that we were billed for the actual usage and that they could not provide a credit. They insisted a technician come out to check the meter, to which he found nothing. Still haven’t received a credit because they refuse to acknowledge that their reading was incorrect or that there was a billing error.It also occurred during the month that they switched the tiering system used to charge our account. They refuse to investigate any further.

More Outages than 30 Years in Fort Collins

My husband lived in Fort Collins for thirty years, and under their public electricity provider he can only remember 2 power outages. Not only have we experienced the same number of outages ONE MONTH INTO 2026, in four years of living in Aurora we have had more than 8 significant outages, one of which left us without power for nearly 24 hours.Xcel makes us pay a $10 surcharge for 'maintenance' even when we generate more electricity in a month via solar than we use. But they sure as hell aren't maintaining their equipment, as the most recent outage demonstrates. They…