Xcel Energy Outages, Billing and Customer Response

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• Share Continuous short outages in Arvada colorado on Facebook Share Continuous short outages in Arvada colorado on X (formerly Twitter) Share Continuous short outages in Arvada colorado on Linkedin Email Continuous short outages in Arvada colorado link

  Continuous short outages in Arvada colorado

  by Michael Goertz, about 2 months ago
  I live in Arvada Colorado and have had multiple times in the last week the power completely shut off with no warning, no message during the outage, or any communication at all from Xcel energy. It stays off for about 1-2 hours

  I live in Arvada Colorado and have had multiple times in the last week the power completely shut off with no warning, no message during the outage, or any communication at all from Xcel energy. It stays off for about 1-2 hours
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  Frequent outages for no reason

  by Tanya Herron, about 2 months ago

  The power has gone out for the third time in one week with no warning and no explanation from Xcel. There is no justification other than their own cost savings and greed. If they can’t handle the wind that is normal along the front range, they should not be in charge of this utility. There is no acknowledgement of the impact this has on residents. There is never a timeline given as to the extent of the outage or any information given. They pretend by sending notices after the power is cut, and if you text the update line it... Continue reading

  The power has gone out for the third time in one week with no warning and no explanation from Xcel. There is no justification other than their own cost savings and greed. If they can’t handle the wind that is normal along the front range, they should not be in charge of this utility. There is no acknowledgement of the impact this has on residents. There is never a timeline given as to the extent of the outage or any information given. They pretend by sending notices after the power is cut, and if you text the update line it just says it is unknown when it will be restored. This is unacceptable when consumers have no other choice.
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  Outages and communication problems

  by P.O. Consumer , about 2 months ago

  
  

  
  

  I am writing you all because of ongoing issues with Xcel Energy, and they are not at all being held accountable.

  
  

  I’d like to start with the safety shut offs that have occurred several times in recent months and the lack of transparency to Colorado residents, particularly Jeffco who seems to have the most shut offs by far. First of all, Xcel customers went days with no updates during the shut offs. I checked the website so many times and the information just stayed the same. No updated ETA on restoration and 0 updates on the “progress” of checking “hundreds... Continue reading

  
  

  
  

  I am writing you all because of ongoing issues with Xcel Energy, and they are not at all being held accountable.

  
  

  I’d like to start with the safety shut offs that have occurred several times in recent months and the lack of transparency to Colorado residents, particularly Jeffco who seems to have the most shut offs by far. First of all, Xcel customers went days with no updates during the shut offs. I checked the website so many times and the information just stayed the same. No updated ETA on restoration and 0 updates on the “progress” of checking “hundreds of miles of power lines.” Not only has there been no transparency, but these shut offs lasted DAYS after the wind events stopped in Colorado. I really want to know why this timeline makes any sense at all. In total, I estimate that I had over 8 days of no power between both shut offs. Over a WEEK!

  
  

  The shut offs are just the start of Xcel’s reliability issues. I can recall AT LEAST 3 times or more since these wind events months ago where the power has been cut when there were ZERO planned outages. I understand that power outages can occur from time to time, but why is this continuously happening when it’s sunny and 80 outside? Flash forward to today. They cut the power AGAIN. This time for over 3 hours if not longer. Then they send a text saying power to be restored around 7:40, then power came back on a few minutes after that. That’s a 2.5 hour difference. Why are they Incapable of communicating correct information? There’s just no reason for it.

  
  

  I want to address the area out of outages. Every time there is an outage (planned or not) Union West Apartments is effected and NONE of the surrounding commercial nor residential buildings are affected. And when I say next door - I literally mean the VA next to me, the street lights, etc. NEVER LOSE POWER. Why are certain areas being affected repeatedly and others not at all???

  
  

  I am healthy and in my 30s. I can survive a few hours in a stuffy or chilly apartment. What about my pets? What about the elderly, ill, and other at risk populations? That’s the biggest concern.

  
  

  This happens nearly every month and when you check the website, ZERO transparency. Did a car hit a pole? Is there some sort of grid failure that isn’t being addressed? Colorado residents would be much more understanding if Xcel took just a moment or 2 to explain their outages. I believe whole heartedly that Xcel is doing this on purpose OR there is a grid failure that isn’t being addressed properly. From my research, a utility loses money and has nothing to gain during a power outage - which I find very difficult to believe in this case. I myself am a claims investigator - so please know I’ve looked at his from every possible angle and it still comes down to what I believe is intentional unplanned shut offs. Xcel is likely profiting more after shut offs than on a normal day because of the amount of energy it takes to heat/cool residential and commercial buildings alike.

  
  

  Jefferson County has by far been unfairly affected by these outages. Xcel has got to go if they can’t figure this out!
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  Frequent Outages

  by Cb, about 2 months ago

  We have had frequent outages on back to back 90+ degree days with no response or justification from Xcel.

  We have had frequent outages on back to back 90+ degree days with no response or justification from Xcel.
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  frequent outages

  by Kat80128, about 2 months ago

  My neighborhood has experiences frequent outages since 2024, which are separate from the severe weather outages. Xcel appears to have misrepresented this when responding to reports on the number of events, stating my neighborhood only had two last year--that's incorrect, I kept track of each one and including multiple outages on the same day, the count was 13 (7 if you group the same-day ones together). It's already begun this summer, with an outage on the eve of the hottest day so far this year.
  Xcel keeps getting approved for rate increases, but doesn't appear to be making any changes... Continue reading

  My neighborhood has experiences frequent outages since 2024, which are separate from the severe weather outages. Xcel appears to have misrepresented this when responding to reports on the number of events, stating my neighborhood only had two last year--that's incorrect, I kept track of each one and including multiple outages on the same day, the count was 13 (7 if you group the same-day ones together). It's already begun this summer, with an outage on the eve of the hottest day so far this year.
  Xcel keeps getting approved for rate increases, but doesn't appear to be making any changes to solve the outage issues. It's one thing where there are severe weather events and customers are given advance notice (though note, this rarely happens elsewhere), but these are surprise outages. Xcel claims to have fixed the issue--saying it was something to do with the automatic shutoff trigger being set to January's settings, so increased AC use in summer was triggering it--however, my neighborhood is still having unexplained outages.
  It's unacceptable, and rather than continuously giving Xcel approved rate increases, they should be required to show solid proof that they are investing in, upgrading, and fixing infrastructure BEFORE they are allowed to request rate increases. As is, Xcel is clearly unable to responsibly run a public, necessary service, and should not be allowed to run a monopoly when better service could be available. Right now, customers are just feeding their profits for no returns.
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  Frequent Power Outages

  by Karen2011, about 2 months ago
  I have experienced a large increase in power outages this year (2026). Power has gone out 150% more often this year. I work from home so this is extremely disruptive. It is even more frustrating as the heat has been excessive this year. Today is 98 degrees and it is extremely hot in my home due to the power going out at the hottest part of the day. It seems Xcel needs to look at upgrading infrastructure.

  I have experienced a large increase in power outages this year (2026). Power has gone out 150% more often this year. I work from home so this is extremely disruptive. It is even more frustrating as the heat has been excessive this year. Today is 98 degrees and it is extremely hot in my home due to the power going out at the hottest part of the day. It seems Xcel needs to look at upgrading infrastructure.
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  Medically fragile woman put in jeopardy

  by mbosworth , about 2 months ago
  My 81-year-old mother lives in the Lakewood region and is heavily oxygen dependent. On multiple ocassions within the last month, Xcel has turned off power without notice, leading to dangerous situations each time. The most recent occurred while she was asleep, and medical complications were severe. Multiple phone calls with their representatives resulted only in the recommendation to call 911. We were not notified about their medical needs home registration. The other resident in the home has dementia making the situation even that more dire. In one instance, a hotel had to be sought for multiple days, as Xcel would... Continue reading

  My 81-year-old mother lives in the Lakewood region and is heavily oxygen dependent. On multiple ocassions within the last month, Xcel has turned off power without notice, leading to dangerous situations each time. The most recent occurred while she was asleep, and medical complications were severe. Multiple phone calls with their representatives resulted only in the recommendation to call 911. We were not notified about their medical needs home registration. The other resident in the home has dementia making the situation even that more dire. In one instance, a hotel had to be sought for multiple days, as Xcel would not give any estimation of power restoration. This is an expense, along with additional medical attention required, is extremely burdensome to people trying to age in their homes with fixed incomes. My mother's life is literally on the line.
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  Billing errors for TOU during 2026 Holidays

  by Madison, 2 months ago

  I am filing a formal billing complaint against Public Service Company of Colorado (Xcel Energy) for systematic improper application of TOU on-peak rates on three named holidays in 2026 or all holidays that we have been billed to date pending Memorial Day.

  ISSUE:

  Xcel Energy’s smart meter applied on-peak TOU rates (5:00 PM – 9:00 PM) on the following dates, all of which are designated holidays under the filed tariff:

  • January 1, 2026 – New Year’s Day: 15 kWh charged at on-peak rate

  • January 19, 2026 – Martin Luther King, Jr. Day: 20 kWh charged at on-peak rate

  ... Continue reading

  I am filing a formal billing complaint against Public Service Company of Colorado (Xcel Energy) for systematic improper application of TOU on-peak rates on three named holidays in 2026 or all holidays that we have been billed to date pending Memorial Day.

  ISSUE:

  Xcel Energy’s smart meter applied on-peak TOU rates (5:00 PM – 9:00 PM) on the following dates, all of which are designated holidays under the filed tariff:

  • January 1, 2026 – New Year’s Day: 15 kWh charged at on-peak rate

  • January 19, 2026 – Martin Luther King, Jr. Day: 20 kWh charged at on-peak rate

  • February 16, 2026 – Presidents’ Day: 13 kWh charged at on-peak rate

  Total: 48 kWh improperly billed at on-peak rates across three holidays to date.

  
  

  By contrast, December 25, 2025 (Christmas Day, also a Thursday) was correctly processed with zero on-peak charges. This confirms Xcel’s system is capable of recognizing holidays but has failed to apply the correct holiday calendar for 2026.

  We are approaching Juneteenth soon and this needs to be fixed as it’s a clear systematic error that can be corrected and properly charge consumers off-peak rates on holidays that occur Monday through Friday.

  Xcel’s billing system applied on-peak charges on dates that Xcel’s own published 2026 holiday schedule designates as “ This is a direct contradiction between Xcel’s filed tariff, its own published compliance documents, and its actual billing practices.

  
  

  FINANCIAL IMPACT:

  Xcel’s published 2026 rates:

  Winter

  • On-Peak: $0.18331 per kWh
  • Off-Peak: $0.06792 per kWh

  Summer

  • On-peak: $0.21277 per kWh
  • Off Peak: $0.07884 per kWh

  The three improperly billed dates fell during winter rates (January–February), resulting in an estimated overcharge of approximately $5.54 on this account alone. The overcharge is calculated as follows: 48 kWh improperly charged at the on-peak winter rate of $0.183310/kWh instead of the off-peak rate of $0.067920/kWh equals a per-kWh differential of $0.115390, multiplied by 48 kWh = $5.54 in actual documented over-billing. However, if this is a system-wide error affecting thousands of customers across the three holiday periods in 2026, and assuming similar usage patterns, the total financial impact could easily reach tens of thousands of dollars or more across Xcel’s customer base, this is straight fraud not a billing or systematic error. It’s purposeful hoping the consumer will not care about $5. However, it adds up and it’s the principal of the matter.

  This isn’t a billing error it’s a clear fraud.
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  Incorrect Billing

  by Anatoliy Savkin, 2 months ago

  My name is Anatoliy Savkin. Xcel Energy has been billing me incorrectly for months. They gave me 5 different explanations for a debt and 7 different amounts. Their own records show they reversed my invoices and recorded overpayments (credits) on my account. They admitted their mistake in writing on February 13, 2026. Now they are trying to force me into a payment plan for a debt I do not owe. I am asking the PUC to investigate Xcel Energy's billing practices as part of Proceeding 25M-0265E. Please help.

  My name is Anatoliy Savkin. Xcel Energy has been billing me incorrectly for months. They gave me 5 different explanations for a debt and 7 different amounts. Their own records show they reversed my invoices and recorded overpayments (credits) on my account. They admitted their mistake in writing on February 13, 2026. Now they are trying to force me into a payment plan for a debt I do not owe. I am asking the PUC to investigate Xcel Energy's billing practices as part of Proceeding 25M-0265E. Please help.
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  Weekly Power Outages

  by , 3 months ago

  In Littleton, we experience weekly power outages in the summer months with no explanation. On 90-100 degree days, the house becomes dangerously hot.

  In Littleton, we experience weekly power outages in the summer months with no explanation. On 90-100 degree days, the house becomes dangerously hot.