Xcel Energy Outages, Billing and Customer Response

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• Share Xcel Online Payments Not Working on Facebook Share Xcel Online Payments Not Working on X (formerly Twitter) Share Xcel Online Payments Not Working on Linkedin Email Xcel Online Payments Not Working link

  Xcel Online Payments Not Working

  by RLD, 2 months ago
  Hi,

  Can you please ask Xcel to post something on their website about issues with not being able to connect to their online payment system. This company is the WORST with communication. I have tried several times today using different browsers and their website won't take me to my account to pay.

  Hi,

  Can you please ask Xcel to post something on their website about issues with not being able to connect to their online payment system. This company is the WORST with communication. I have tried several times today using different browsers and their website won't take me to my account to pay.
• Share 18-20 months to reprocess a billing error from Xcel and still no answers on Facebook Share 18-20 months to reprocess a billing error from Xcel and still no answers on X (formerly Twitter) Share 18-20 months to reprocess a billing error from Xcel and still no answers on Linkedin Email 18-20 months to reprocess a billing error from Xcel and still no answers link

  18-20 months to reprocess a billing error from Xcel and still no answers

  by Phil R., 3 months ago
  I had solar panels installed in early 2024, and built up a considerable amount of "solar credits".

  In December 2024 all these credits disappeared. I followed up with Xcel, and they said it was their issue, and they would reprocess.

  Some 4 months later they provided a reprocessed bill, however it was still incorrect, and didn't replace the "missing" solar credits.

  I spoke with them again, and they said an issue on their part, and they would reprocess the bill.

  Another 7 or 8 months later, in Jan 2026 they provided another reprocessed bill. Still incorrect.

  In the meantime they... Continue reading

  I had solar panels installed in early 2024, and built up a considerable amount of "solar credits".

  In December 2024 all these credits disappeared. I followed up with Xcel, and they said it was their issue, and they would reprocess.

  Some 4 months later they provided a reprocessed bill, however it was still incorrect, and didn't replace the "missing" solar credits.

  I spoke with them again, and they said an issue on their part, and they would reprocess the bill.

  Another 7 or 8 months later, in Jan 2026 they provided another reprocessed bill. Still incorrect.

  In the meantime they are showing an amount outstanding on my bill for electricity. Due to this they have assessed late fees, and threatened to turn off my power several times. When they properly account for the "missing" credits, I won't have any balance due. They requested I call in once a month for them to put a "hold" on my account while this is being sorted out.

  It's been almost 18 months to resolve a billing issue that Xcel made, and admitted to. This is an entirely unreasonable amount of time. If I had an option of another electricity provider to use, I would have switched ages ago. But since that isn't an option, I'm forced to accept this substandard customer service, and poor communication.
• Share 20 months without an electric bill.... on Facebook Share 20 months without an electric bill.... on X (formerly Twitter) Share 20 months without an electric bill.... on Linkedin Email 20 months without an electric bill.... link

  20 months without an electric bill....

  by Sorry I have solar., 3 months ago
  After 20 months without an electric bill, I am provided with a bill that they can't understand.

  I've requested to speak with someone in billing to explain the details. Was told they don't do that.

  Help me get answers please!

  After 20 months without an electric bill, I am provided with a bill that they can't understand.

  I've requested to speak with someone in billing to explain the details. Was told they don't do that.

  Help me get answers please!
• Share Fraudulent Billing and Usage on Facebook Share Fraudulent Billing and Usage on X (formerly Twitter) Share Fraudulent Billing and Usage on Linkedin Email Fraudulent Billing and Usage link

  Fraudulent Billing and Usage

  by Daniel O, 3 months ago
  I opened my account with Xcel back in September of 2020. I am relatively young and have bounced from apartment to apartment communities due to increased rent prices; every time submitting the proper stop/transfer service requests to my new address.

  
  

  Around mid 2023 (or so) I discovered through my usage statement that my address on my statement was incorrect. I called and tried to get that resolved and was informed that I may “see back charges” for the time I was billed for the wrong unit (which was NOT my fault and a failure of the Xcel Customer Service Team... Continue reading

  I opened my account with Xcel back in September of 2020. I am relatively young and have bounced from apartment to apartment communities due to increased rent prices; every time submitting the proper stop/transfer service requests to my new address.

  
  

  Around mid 2023 (or so) I discovered through my usage statement that my address on my statement was incorrect. I called and tried to get that resolved and was informed that I may “see back charges” for the time I was billed for the wrong unit (which was NOT my fault and a failure of the Xcel Customer Service Team to do their job and process my move request). I had not heard anything about this request so assumed it had been handled.

  Fast forward to April 2024 where I moved into a slightly larger unit with a roommate, my first month of living in this unit my usage nearly quadrupled at almost 1400KWh of usage a month from an average of 200-400KWh a month when living by myself, and increasing every month. For over 6 months I repeatedly called Xcel requesting a meter test or to have someone check the meter because

  1. That dramatic increase is an obvious sign that something is incorrect.
  2. Those are industrial levels of power for an apartment (I don’t mine bitcoin and I work a full-time job).

  3.I performed usage tests in my own unit by shutting off our breakers and monitoring the usage and still seeing dramatic power usages with our breakers off.

  After about the 6th month mark customer service finally let me know that my meter was wired to the incorrect unit and that they had sent someone out to correct it. I was never called, emailed, or communicated anything about this change and rubbed me the wrong way having to call Xcel to find out what they were doing to my account. For the next couple months after this, they started adjusting my statements and changing the past usage and doing all kinds of weird things with my statements that quite frankly seemed like fraud - in the end to be only refunded about $80 in credit after paying over $1300 in electricity bills in a span of about 6 months. Shortly after I filed a PUC complaint because of these apparent fraudulent changes to my statements. Jason Brontzmann was my representative for that initial PUC and he did a terrible job at easing my concerns about how much I overpaid and did not communicate effectively.
  In December of 2025 I submitted a final stop service request as I no longer needed an account in my name - I received a final bill of ~$72 and assumed that was the end of it.
  In March of 2026 I noticed that Xcel had withdrawn nearly $300 from my bank account nearly three months after closing my Xcel account. After checking my Xcel account I noticed the total was actually almost $500, but there was a ~$170 credit sitting in my account so the total was ~$300; so I filed another PUC complaint due to the ongoing issues I kept having with this company. Thankfully the customer service advocate that I worked with was very helpful and transparent and actually got my timely answers and informed me of her process the entire way through until the issue was resolved.
• Share Fire Danger in the City of Denver on Facebook Share Fire Danger in the City of Denver on X (formerly Twitter) Share Fire Danger in the City of Denver on Linkedin Email Fire Danger in the City of Denver link

  Fire Danger in the City of Denver

  by Nathan Anderson, 3 months ago
  

  On December 19, 2025, an Xcel property (1570 W Jewell) caught fire In the Ruby Hill neighborhood. Many of the Xcel properties inside the city of Denver are not maintained to prevent brush fires. One would think a company that settled the Marshall Fire claims for 640 million dollars would look to prevent these fires from happening again in urban areas.

  On December 19, 2025, an Xcel property (1570 W Jewell) caught fire In the Ruby Hill neighborhood. Many of the Xcel properties inside the city of Denver are not maintained to prevent brush fires. One would think a company that settled the Marshall Fire claims for 640 million dollars would look to prevent these fires from happening again in urban areas.
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  PUC to the rescue

  by Blindedbythelight, 3 months ago
  On Jan 22, the utility pole in the alley behind my house was replaced. Yes, power off for four hours when the temperature was barely above freezing. Whoever thought that would be a good idea? The original pole had a light that lt up the alley for safety reasons. A light was installed on the new pole. The old light pointed east so that the rectangular beam of light lit up the north/south alley. The new light was installed pointing south east. No light on the alley and extensive light pollution on private property, including my backyard and the back... Continue reading

  On Jan 22, the utility pole in the alley behind my house was replaced. Yes, power off for four hours when the temperature was barely above freezing. Whoever thought that would be a good idea? The original pole had a light that lt up the alley for safety reasons. A light was installed on the new pole. The old light pointed east so that the rectangular beam of light lit up the north/south alley. The new light was installed pointing south east. No light on the alley and extensive light pollution on private property, including my backyard and the back of my house. Are the installers not trained? I filled in the street light outage form three times over the course of six weeks. No response from Xcel. I submitted a complaint with the PUC and got a call from Xcel the next day. A crew from Sturgeon Electric was out two hours later. Unfortunately the smaller lamp that was installed that Friday made the situation worse. However , the guys from Sturgeon gave me permission to text them with the results of their attempted fix. I sent a text on Friday night and was told they would be back Monday night. They had permission to drill new holes on the utility pole and reposition the light. That is what they did the following Monday night and ensured I was happy with the fix before they left.
• Share Request for review of 9.9 Rate hike and separate wildfire fees on Residential bill on Facebook Share Request for review of 9.9 Rate hike and separate wildfire fees on Residential bill on X (formerly Twitter) Share Request for review of 9.9 Rate hike and separate wildfire fees on Residential bill on Linkedin Email Request for review of 9.9 Rate hike and separate wildfire fees on Residential bill link

  Request for review of 9.9 Rate hike and separate wildfire fees on Residential bill

  by lawabidingcitizen, 4 months ago

  I understand utility costs rise with inflation, materials, and infrastructure needs. However, if Xcel is recovering wildfire mitigation or other expenses through separate adjustments—like the $34.33 back-charge and $6.14 current fee on my January 28, 2026 bill—those should offset any increase in base delivery rates, not add to them. Otherwise, customers pay twice for the same service: once for electricity, once for upkeep. The proposed 9.9% electric rate increase in August 2026 compounds this issue—especially when Colorado inflation is only 2.6%. That disparity feels disproportionate without clear proof the hike is essential, not simply profit protection in a monopoly market... Continue reading

  I understand utility costs rise with inflation, materials, and infrastructure needs. However, if Xcel is recovering wildfire mitigation or other expenses through separate adjustments—like the $34.33 back-charge and $6.14 current fee on my January 28, 2026 bill—those should offset any increase in base delivery rates, not add to them. Otherwise, customers pay twice for the same service: once for electricity, once for upkeep. The proposed 9.9% electric rate increase in August 2026 compounds this issue—especially when Colorado inflation is only 2.6%. That disparity feels disproportionate without clear proof the hike is essential, not simply profit protection in a monopoly market where we have no alternative. Please require Xcel to demonstrate these charges are justified, non-duplicative, and necessary—without shifting their budgeting shortfalls onto ratepayers.
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  Increasing power bills

  by Rhoda, 4 months ago
  What is the deal with the continual increase in our excel energy bills. It is ridiculously over priced. A $100 increase from month to the next & we don’t use any more power then the previous month. we also have solar panels and have not noticed any savings with that at all. Excel has the monopoly and that really sucks. If I could cancel them I would

  come on Colorado, what gives here

  What is the deal with the continual increase in our excel energy bills. It is ridiculously over priced. A $100 increase from month to the next & we don’t use any more power then the previous month. we also have solar panels and have not noticed any savings with that at all. Excel has the monopoly and that really sucks. If I could cancel them I would

  come on Colorado, what gives here
• Share Extreme Usage over billing on Facebook Share Extreme Usage over billing on X (formerly Twitter) Share Extreme Usage over billing on Linkedin Email Extreme Usage over billing link

  Extreme Usage over billing

  by La Crosse , 4 months ago
  I have an apartment - very small 2 bedroom with 1 person and a dog. This company said that in 1 month I consumed 2700 KWH - that is more that an average apartment building FLOOR for one month. A four bedroom house in the same region and 5 people used 950 KWH with someone that works from home. This is just not possible! Called and they said oh yes according to the reading that is what you used. NO FRICKIN WAY!

  I have an apartment - very small 2 bedroom with 1 person and a dog. This company said that in 1 month I consumed 2700 KWH - that is more that an average apartment building FLOOR for one month. A four bedroom house in the same region and 5 people used 950 KWH with someone that works from home. This is just not possible! Called and they said oh yes according to the reading that is what you used. NO FRICKIN WAY!
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  Billing issues

  by Dan Lundeen, 4 months ago
  My experience with Xcel energy has been the worst experience/customer service I have ever received in my life, not exaggerating either. I have been dealing with billing and metering issues since my solar was installed over a year ago, solar install went good (because Xcel WAS NOT doing install). Everything went sideways when smart meter was installed by Xcel. Then I started getting estimated bills not actual readings, this continued for 6 months, finally got fixed when I put in complaint with PCU. I couldn’t get exact reason for what my meter issue was, heard they were sending me a... Continue reading

  My experience with Xcel energy has been the worst experience/customer service I have ever received in my life, not exaggerating either. I have been dealing with billing and metering issues since my solar was installed over a year ago, solar install went good (because Xcel WAS NOT doing install). Everything went sideways when smart meter was installed by Xcel. Then I started getting estimated bills not actual readings, this continued for 6 months, finally got fixed when I put in complaint with PCU. I couldn’t get exact reason for what my meter issue was, heard they were sending me a bill from my neighbors, and also heard from Xcel that they were having billing issues since the moved that department overseas I guess (not my problem). Now that they are seeing the correct meters and actually getting the correct readings, I am now fighting them on how much my solar produced last calendar year of 2025 so I can show how much energy I have in my solar bank to offset the less sunny months. But of course since my meters and reading weren’t correct in 2025 they don’t have that info readily available so still trying to charge me false bills because of there mistake.

  I wish I didn’t ever have to deal with this shady company any more but they have a monopoly in Greeley so I don’t have another option. Move or stay with a crooked company that will send false bills for a year even after they know they are incorrect.