Billed for Services not Rendered and Xcel Refuses to Change the Bill

Xcel Energy issued a final natural gas bill based entirely on estimated usage rather than an actual meter reading.

The estimate was explicitly based on prior-year consumption, despite materially lower usage earlier in the year, updated appliances, vacancy during the billing period, and reduced heat settings.

Xcel has confirmed by phone that they will not perform or reconcile the bill with an actual final meter read and will not adjust the charge.

I have been billed nearly $200 for gas that was not used and since Xcel closed the account they will not check the meter and collected payment without verifying actual consumption. I am requesting PUC review of the billing practice and whether issuing a final bill under these circumstances complies with Colorado utility regulations. Seems criminal we are being charged for services not rendered.