Xcel Energy Outages, Billing and Customer Response

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• Share No food or safety because of Excel on Facebook Share No food or safety because of Excel on X (formerly Twitter) Share No food or safety because of Excel on Linkedin Email No food or safety because of Excel link

  No food or safety because of Excel

  by Shana, 5 days ago

  It is 6:38 AM in the morning and we have not had power since the afternoon before. I spent $300 on groceries and that’s all I had for groceries and now my food is starting to spoil and excel does not care. They specifically make sure that they are protected from covering anybody’s damage damages.. They turned our power off so often even when there’s no obvious weather where I’m located we lose power so often and I’m in an apartment complex and I don’t have the ability to just start a generator. It’s absolutely disgusting What Excel is able... Continue reading

  It is 6:38 AM in the morning and we have not had power since the afternoon before. I spent $300 on groceries and that’s all I had for groceries and now my food is starting to spoil and excel does not care. They specifically make sure that they are protected from covering anybody’s damage damages.. They turned our power off so often even when there’s no obvious weather where I’m located we lose power so often and I’m in an apartment complex and I don’t have the ability to just start a generator. It’s absolutely disgusting What Excel is able to do all because they don’t want to be sued - not because they care about our safety. I find it really hard to believe that they turn off our electricity only because of weather. It sounds like poorly maintaining infrastructure, and I would like to know exactly why. Not to mention it’s gonna be 100° today. Our place was disgustingly hot last night and now what am I supposed to do with my pets and child? Am I supposed to go out and buy food now because I don’t have the ability to cook? I’m supposed to lose out on my groceries and now find money to eat out? And excel customer service sucks. The people who work there do not care either. How this is even allowed to function this way in the United States of America is crazy to me. I’m not living it poor territory. I’m not living in a poor country. There’s no reason that I should be losing my groceries because of Excel especially when they offer Nothing to help & can’t hire people with customer service skills to help you through it.
• Share 365 days to correct Xcel billing errors on Facebook Share 365 days to correct Xcel billing errors on X (formerly Twitter) Share 365 days to correct Xcel billing errors on Linkedin Email 365 days to correct Xcel billing errors link

  365 days to correct Xcel billing errors

  by Don W, 8 days ago
  I converted our house to solar then to heat pumps leaving only a cook top and a fire place on gas. After that, I noticed that our consumption of gas did not decrease. I notified Xcel about this and it took them 365 days to correct their billing problems. As a retired budget analyst for the State of Colorado, the City and County of Denver, RTD, and the Manager of Capital Planning for DIA, I was able to identify the process issues and alert Xcel, but they were stuck in their antiquated lethargic processes to listen to a subject mater... Continue reading

  I converted our house to solar then to heat pumps leaving only a cook top and a fire place on gas. After that, I noticed that our consumption of gas did not decrease. I notified Xcel about this and it took them 365 days to correct their billing problems. As a retired budget analyst for the State of Colorado, the City and County of Denver, RTD, and the Manager of Capital Planning for DIA, I was able to identify the process issues and alert Xcel, but they were stuck in their antiquated lethargic processes to listen to a subject mater expert. The PUC needs to require process changes which will make Xcel more responsive. As of today, it appears that nothing has changed and customers with out my experience will be overcharged.
• Share Recent Mover on Facebook Share Recent Mover on X (formerly Twitter) Share Recent Mover on Linkedin Email Recent Mover link

  Recent Mover

  by ChrisK, 9 days ago
  I moved to rifle Colorado 4 months ago and have had more outages in that time than my entire life prior.

  
  I am a 27 male, loveed rifle so far. However, I would rather move again than have to invest in a generator.
  
  I do not have a single good thing to say about Xcel and neither do any of my peers. Their presence and reputation only harms the community.

  
  

  
  

  
  

  
  

  I moved to rifle Colorado 4 months ago and have had more outages in that time than my entire life prior.

  
  I am a 27 male, loveed rifle so far. However, I would rather move again than have to invest in a generator.
  
  I do not have a single good thing to say about Xcel and neither do any of my peers. Their presence and reputation only harms the community.

  
  

  
  

  
  

  
  
• Share Excel will not identify the root cause of power outages and instill corrective action on Facebook Share Excel will not identify the root cause of power outages and instill corrective action on X (formerly Twitter) Share Excel will not identify the root cause of power outages and instill corrective action on Linkedin Email Excel will not identify the root cause of power outages and instill corrective action link

  Excel will not identify the root cause of power outages and instill corrective action

  by Fedup with Excel, 11 days ago
  My bride and have lived in the same house for over 43 years. About 4-6 times a year for the past 43, we’ve lost power. Excel knows this yet they bring power back on using a band-aid fix only to see the power go out again the following month - the transformer blows out. A couple of times a fire started and the fire department had to put it out. When will Excel permanently fix the problem? We’d like to know what the root cause is and what they are doing to fix the continually blown transformer problem on Cedar... Continue reading

  My bride and have lived in the same house for over 43 years. About 4-6 times a year for the past 43, we’ve lost power. Excel knows this yet they bring power back on using a band-aid fix only to see the power go out again the following month - the transformer blows out. A couple of times a fire started and the fire department had to put it out. When will Excel permanently fix the problem? We’d like to know what the root cause is and what they are doing to fix the continually blown transformer problem on Cedar Dr Berthoud, Co 80513?
• Share Power out again!! on Facebook Share Power out again!! on X (formerly Twitter) Share Power out again!! on Linkedin Email Power out again!! link

  Power out again!!

  by Solyaes , 12 days ago

  Over the last two months Xcel has been shutting off our power several times a week without notice. They clearly know about it because I call within a minute and they have a restoration time. Its being reported for repairs. Seems like rolling blackouts. I didn't know Colorado approved this.

  Over the last two months Xcel has been shutting off our power several times a week without notice. They clearly know about it because I call within a minute and they have a restoration time. Its being reported for repairs. Seems like rolling blackouts. I didn't know Colorado approved this.
• Share elective, planned meter upgrades should be preceded by prior resident notification on Facebook Share elective, planned meter upgrades should be preceded by prior resident notification on X (formerly Twitter) Share elective, planned meter upgrades should be preceded by prior resident notification on Linkedin Email elective, planned meter upgrades should be preceded by prior resident notification link

  elective, planned meter upgrades should be preceded by prior resident notification

  by rick had no hot water, 12 days ago
  My gas meter was 'upgraded' to another meter (not a smart meter) when I was out of town. My house sitter called me and told me we had no hot water for showers, and the stove wasn't working. It turns out that this is Xcel's policy--no prior notification--even people who aren't out of town can return from work after 5 and find out they are without service, with no prior warning. Instead, there is a notice on the door to call xcel to relight pilot lights and to turn things back on. When you can call during business hours, the... Continue reading

  My gas meter was 'upgraded' to another meter (not a smart meter) when I was out of town. My house sitter called me and told me we had no hot water for showers, and the stove wasn't working. It turns out that this is Xcel's policy--no prior notification--even people who aren't out of town can return from work after 5 and find out they are without service, with no prior warning. Instead, there is a notice on the door to call xcel to relight pilot lights and to turn things back on. When you can call during business hours, the next day, you can then take a day off of work and wait for them.

  
  

  There is no reason Xcel cannot notify residents ahead of time of a proposed scheduled meter maintainance visit, so you can plan ahead-but they don't do this, and the employee who eventually got things going for me told me he hears complaints about this all the time. Inconsiderate service.
• Share Arvada Outage near Campbell and Oak Park on Facebook Share Arvada Outage near Campbell and Oak Park on X (formerly Twitter) Share Arvada Outage near Campbell and Oak Park on Linkedin Email Arvada Outage near Campbell and Oak Park link

  Arvada Outage near Campbell and Oak Park

  by M in Arvada, 25 days ago

  I am writing to express my concern regarding Xcel Energy's extremely disappointing reliability in Arvada. In the last 3 years, we've lost power more times than than in the preceding 3 decades! And this year is on track to be the worst yet - we're on track to lose power nearly every month! This is extremely disruptive for our family - without power we cannot conduct business, cool the house, wash clothes, watch movies, or even prepare food! Xcel energy must be held accountable for its terrible track record on delivering essential utilities.

  I am writing to express my concern regarding Xcel Energy's extremely disappointing reliability in Arvada. In the last 3 years, we've lost power more times than than in the preceding 3 decades! And this year is on track to be the worst yet - we're on track to lose power nearly every month! This is extremely disruptive for our family - without power we cannot conduct business, cool the house, wash clothes, watch movies, or even prepare food! Xcel energy must be held accountable for its terrible track record on delivering essential utilities.
• Share Xcel's Smart Meter Isn't So Smart on Facebook Share Xcel's Smart Meter Isn't So Smart on X (formerly Twitter) Share Xcel's Smart Meter Isn't So Smart on Linkedin Email Xcel's Smart Meter Isn't So Smart link

  Xcel's Smart Meter Isn't So Smart

  by Upset Customer, about 1 month ago

  Xcel replaced my electric meter with one of their smart meters back in late March, and since that change, my electric bill no longer credits me for any of my solar exports, despite me exporting way more than I import during the summer months. I've called Xcel multiple times and they keep saying there is nothing wrong, but they cannot give a coherent answer as to why they believe that to be the case. All they want to do is get me off the phone and close the ticket.

  Xcel replaced my electric meter with one of their smart meters back in late March, and since that change, my electric bill no longer credits me for any of my solar exports, despite me exporting way more than I import during the summer months. I've called Xcel multiple times and they keep saying there is nothing wrong, but they cannot give a coherent answer as to why they believe that to be the case. All they want to do is get me off the phone and close the ticket.
• Share 1 to 5 min outages last 3 weeks on Facebook Share 1 to 5 min outages last 3 weeks on X (formerly Twitter) Share 1 to 5 min outages last 3 weeks on Linkedin Email 1 to 5 min outages last 3 weeks link

  1 to 5 min outages last 3 weeks

  by Kat in Kings Mill, about 1 month ago

  I am logging a chronic power quality and grid reliability complaint for Kings Mill neighborhood in Westminster where an unresolved infrastructure problem has spanned the last three weeks. While out of town on June 29th, I received 5 to 6 separate automated outage notifications from Xcel Energy—a major disruption heavily discussed by neighbors on Nextdoor. Since returning, the issue has escalated despite a total lack of severe weather or high winds: I experienced a short outage yesterday afternoon, an overnight outage of unknown duration, and three separate momentary outages today alone, each lasting between 1 and 5 minutes. The lack... Continue reading

  I am logging a chronic power quality and grid reliability complaint for Kings Mill neighborhood in Westminster where an unresolved infrastructure problem has spanned the last three weeks. While out of town on June 29th, I received 5 to 6 separate automated outage notifications from Xcel Energy—a major disruption heavily discussed by neighbors on Nextdoor. Since returning, the issue has escalated despite a total lack of severe weather or high winds: I experienced a short outage yesterday afternoon, an overnight outage of unknown duration, and three separate momentary outages today alone, each lasting between 1 and 5 minutes. The lack of storm activity points to a hardware component failing under the current extreme summer heat load. Xcel Energy’s automated systems only allow for a binary report of an active blackout, offering no text field to report a recurring pattern, and their phone lines warn of excessive hold times. I request that the PUC compel Xcel's engineering team to investigate our specific grid loop for failing equipment or degraded transformers before this heat stress causes a catastrophic, permanent blackout."
• Share Boulder County Power Reliability on Facebook Share Boulder County Power Reliability on X (formerly Twitter) Share Boulder County Power Reliability on Linkedin Email Boulder County Power Reliability link

  Boulder County Power Reliability

  by Boulder CO, about 1 month ago
  Adding together the wind and snow outages to the increasingly common random outages with no particular cause or reason given (e.g. 2 outages yesterday), we are starting to feel like we don't live in the USA. These outages are an enormous interruption to life for thousands of my neighbors. Xcel seems to think that if they keep us updated with text after text, that somehow makes it ok that our power goes off so often. It doesn't. This is unacceptable, especially the days-long power safety shutoffs - it rules your life for days on end.

  Adding together the wind and snow outages to the increasingly common random outages with no particular cause or reason given (e.g. 2 outages yesterday), we are starting to feel like we don't live in the USA. These outages are an enormous interruption to life for thousands of my neighbors. Xcel seems to think that if they keep us updated with text after text, that somehow makes it ok that our power goes off so often. It doesn't. This is unacceptable, especially the days-long power safety shutoffs - it rules your life for days on end.