Xcel Energy Outages, Billing and Customer Response

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• Share Charging me for an apartment I don't live at on Facebook Share Charging me for an apartment I don't live at on X (formerly Twitter) Share Charging me for an apartment I don't live at on Linkedin Email Charging me for an apartment I don't live at link

  Charging me for an apartment I don't live at

  by estevan, 5 months ago

  I took care of transferring service online in November of last year when I moved, I am still receiving bills for the old place. They are claiming to have not received the stop service and refuse to remove/credit the charges and demand I pay.

  I took care of transferring service online in November of last year when I moved, I am still receiving bills for the old place. They are claiming to have not received the stop service and refuse to remove/credit the charges and demand I pay.
• Share NO on an 11% increase to Natural Gas on Facebook Share NO on an 11% increase to Natural Gas on X (formerly Twitter) Share NO on an 11% increase to Natural Gas on Linkedin Email NO on an 11% increase to Natural Gas link

  NO on an 11% increase to Natural Gas

  by Mike , 5 months ago
  Xcel is proposing a nearly 12 percent increase in natural gas rates. I seriously doubt that many of Xcel Energy customers received a 12 percent cost of living increase in their paychecks last year. Based on a quick internet search Their second quarter 2025 earnings report showed earnings of $444 million. According to the Motley Fool Xcel wants a "4%-6% dividend growth objective". The Motley Fool also reported that Data center growth will drive 3% of their growth in the 2026-2030 capital plan. The website Market Beat reported that "Excel Energy's earnings are expected to grow 8.38% next year".

  
  

  Excel... Continue reading

  Xcel is proposing a nearly 12 percent increase in natural gas rates. I seriously doubt that many of Xcel Energy customers received a 12 percent cost of living increase in their paychecks last year. Based on a quick internet search Their second quarter 2025 earnings report showed earnings of $444 million. According to the Motley Fool Xcel wants a "4%-6% dividend growth objective". The Motley Fool also reported that Data center growth will drive 3% of their growth in the 2026-2030 capital plan. The website Market Beat reported that "Excel Energy's earnings are expected to grow 8.38% next year".

  
  

  Excel did pay wildfire settlements in the hundreds of millions in 2025, but these are not likely recurring costs.

  I also understand Xcel Energy wants to update the grid and infrastructure, but they are pushing these rate hikes too hard for a company that made a billion dollars for the fiscal quarter in 2025 (stock analysis.com).

  
  

  I think Xcel Energy is doing fine. Vote No on the 12 percent rate increase.
• Share Worst experience of my life on Facebook Share Worst experience of my life on X (formerly Twitter) Share Worst experience of my life on Linkedin Email Worst experience of my life link

  Worst experience of my life

  by Narrow Gate, 5 months ago
  I called Nov 7 to inform excel that the property will have a new owner on Dec 1st. On December 17 They had not yet closed my account and were still charging me. Claiming they had no record of my request. I was told they would do it that day but could not retroactive back to the Dec 1. I called again on the 20th and they again lied to me and said they had no record of my request to stop service again. Thinking it finally got handled I called again on January 5th to put another account back... Continue reading

  I called Nov 7 to inform excel that the property will have a new owner on Dec 1st. On December 17 They had not yet closed my account and were still charging me. Claiming they had no record of my request. I was told they would do it that day but could not retroactive back to the Dec 1. I called again on the 20th and they again lied to me and said they had no record of my request to stop service again. Thinking it finally got handled I called again on January 5th to put another account back in my name to find out the other account was still not cancelled. at that point I reported to the commission and that part was finally resolved, so I thought. (I was told that it was because i had a landlord agreement and when it got closed it went back to the landlord (which is me) idiots!!! i mean what kind of insanity is that? So because the landlord agreement was the issue they kept blaming it on, i said i wanted to cancel the landlord agreement for my other property. but now Instead of canceling the agreement i find out two weeks later they cancelled my service for that property and turned off my electricity! I never asked them to close that account!!!! the amount of insanity these customer service agents is astonishing! I repeated myself multiple times and every single person, including my customer advocate knew why i wanted! So basically when you want service canceled they don't do it and when you don't wanted service cancelled they do that! i swear it felt like i was being targeted. so basically never sign up for any landlord agreement because Excel energy is worthless and it will only result in a bunch of confusion and headache! plus they charge for that service. And they will lie the whole while! Abusive is what it is!
• Share Xcel Temporary Rate Increase on Facebook Share Xcel Temporary Rate Increase on X (formerly Twitter) Share Xcel Temporary Rate Increase on Linkedin Email Xcel Temporary Rate Increase link

  Xcel Temporary Rate Increase

  by KD, 5 months ago

  I received the following email the day the temperatures started dropping (1/23/2026). Why is this allowed? The rates already increase yearly; I have received an email that the rates will increase again in October. Now Xcel is allowed to temporarily raise my rate whenever they feel like it. I will already be using more gas/electric because of the freezing temperatures, but Xcel wants to make even more money by raising how much each kilowatt will cost me. This is disgusting. The CEO makes over $20 million in salary and bonuses. There needs to be a cap on how much Xcel... Continue reading

  I received the following email the day the temperatures started dropping (1/23/2026). Why is this allowed? The rates already increase yearly; I have received an email that the rates will increase again in October. Now Xcel is allowed to temporarily raise my rate whenever they feel like it. I will already be using more gas/electric because of the freezing temperatures, but Xcel wants to make even more money by raising how much each kilowatt will cost me. This is disgusting. The CEO makes over $20 million in salary and bonuses. There needs to be a cap on how much Xcel can pass on to consumers and then they absorb the rest and let it hit their bottom line of profits.

  WHOLESALE NATURAL GAS PRICES

  Temporary Price Increase from Suppliers
  

  Dear Customer,
  
  Xcel Energy purchases natural gas to deliver to our customers and to use to generate electricity.
  
  Cold weather across a large section of the U.S. is affecting both the production of and demand for natural gas, which leads to higher wholesale prices. As a result, we wanted to let you know about a short-term increase in the price of wholesale natural gas we purchase from our suppliers.

   
  We pass along the wholesale cost of natural gas to customers, and we do not make a profit on it. Customer bill impacts from the higher natural gas prices over the next few days are not expected to be significant and will add less than a dollar per month to the average residential customer's bill over the coming year.
  
  While we have taken steps to mitigate the impacts to customer bills from the higher natural gas prices, you may want to consider conserving energy for the next few days.
  
  Learn more about the natural gas price increase and what we're doing to keep costs down.
• Share Gone 2 weeks out of the month and our bill is higher than the month before on Facebook Share Gone 2 weeks out of the month and our bill is higher than the month before on X (formerly Twitter) Share Gone 2 weeks out of the month and our bill is higher than the month before on Linkedin Email Gone 2 weeks out of the month and our bill is higher than the month before link

  Gone 2 weeks out of the month and our bill is higher than the month before

  by TBLB, 5 months ago
  The month of November we went out of town for the 1st 2 weeks. We deliberately unplugged tvs, appliances, chargers-anything that plugged into the wall with exceptions like the fridge. The thermostat was set to 60 degrees so it wouldn't turn on while gone. All these preventative measures to have a HIGHER bill when we got back. Excel is a terrible company and monopolize the market-customer service reps are useless and do a run around as if theyre trained to not solve an issue.

  The month of November we went out of town for the 1st 2 weeks. We deliberately unplugged tvs, appliances, chargers-anything that plugged into the wall with exceptions like the fridge. The thermostat was set to 60 degrees so it wouldn't turn on while gone. All these preventative measures to have a HIGHER bill when we got back. Excel is a terrible company and monopolize the market-customer service reps are useless and do a run around as if theyre trained to not solve an issue.
• Share Xcel Charging to Read Meter After Switch to Smart Meter on Facebook Share Xcel Charging to Read Meter After Switch to Smart Meter on X (formerly Twitter) Share Xcel Charging to Read Meter After Switch to Smart Meter on Linkedin Email Xcel Charging to Read Meter After Switch to Smart Meter link

  Xcel Charging to Read Meter After Switch to Smart Meter

  by TylerLakewood, 5 months ago

  We previously had a non communicating meter that Xcel charged us $11.84 a month to come out and physically read our meter. They swapped it out for a smart meter in November 2024. We have been billed $11.84 every month since November 2024, even though we have a smart meter and Xcel no longer sends anyone to read our meter.

  
  I have called Xcel’s customer service every month since December 2024 to tell them I’m still being charged the $11.84.

  
  Xcel had fixed the issue in October 2025 and took off all the previous months of $11.94, but the charge... Continue reading

  We previously had a non communicating meter that Xcel charged us $11.84 a month to come out and physically read our meter. They swapped it out for a smart meter in November 2024. We have been billed $11.84 every month since November 2024, even though we have a smart meter and Xcel no longer sends anyone to read our meter.

  
  I have called Xcel’s customer service every month since December 2024 to tell them I’m still being charged the $11.84.

  
  Xcel had fixed the issue in October 2025 and took off all the previous months of $11.94, but the charge reappeared in November 2025 and I’m still being charged.

  
  
• Share No on Xcel's Rate Increase Request on Facebook Share No on Xcel's Rate Increase Request on X (formerly Twitter) Share No on Xcel's Rate Increase Request on Linkedin Email No on Xcel's Rate Increase Request link

  No on Xcel's Rate Increase Request

  by MarkS, 5 months ago

  I urge the Public Utilities Commission to vote no on Xcel Energy's Natural Gas filing of December 29, 2025. An 11.4% increase is beyond laughable for a company with a net income of $1.915 billion from September 2024-September 2025.

  It is also completely unwarranted given the recent outages across the front range and for not moving fast enough to produce energy with net zero emissions.

  I also call on the PUC to halt new or existing data center construction projects. Data centers for AI applications are harmful to our environment, drive up consumer prices, and are a subsidy to... Continue reading

  I urge the Public Utilities Commission to vote no on Xcel Energy's Natural Gas filing of December 29, 2025. An 11.4% increase is beyond laughable for a company with a net income of $1.915 billion from September 2024-September 2025.

  It is also completely unwarranted given the recent outages across the front range and for not moving fast enough to produce energy with net zero emissions.

  I also call on the PUC to halt new or existing data center construction projects. Data centers for AI applications are harmful to our environment, drive up consumer prices, and are a subsidy to giant corporations at the public's expense.

  
  
• Share Falsifying records on Facebook Share Falsifying records on X (formerly Twitter) Share Falsifying records on Linkedin Email Falsifying records link

  Falsifying records

  by Unregulated, 5 months ago
  A field crew reported power shut offs 3 hours after they actually occurred. Xcel's investigation of my complaint that the power cutoff resulted in damages concluded with "no documentation" showing that power was cut off at my house prematurely, but their own smart meter on my property shows clearly that power was shut off hours before the window that they indicated. They will not respond to emails and the PUC will not open an investigation on the list of Colorado and potential federal regulations that they violate doing this.

  A field crew reported power shut offs 3 hours after they actually occurred. Xcel's investigation of my complaint that the power cutoff resulted in damages concluded with "no documentation" showing that power was cut off at my house prematurely, but their own smart meter on my property shows clearly that power was shut off hours before the window that they indicated. They will not respond to emails and the PUC will not open an investigation on the list of Colorado and potential federal regulations that they violate doing this.
• Share Jan 16 2026 Yet another outage in Louisville this morning on Facebook Share Jan 16 2026 Yet another outage in Louisville this morning on X (formerly Twitter) Share Jan 16 2026 Yet another outage in Louisville this morning on Linkedin Email Jan 16 2026 Yet another outage in Louisville this morning link

  Jan 16 2026 Yet another outage in Louisville this morning

  by Don Taylor, 5 months ago
  We’ve lost count (5? 7?) of the number of multi-hour power outages at our house since October of last year. Most were preceded by no warning. There was no wind near us this morning although there is wind in the forecast for NE Colorado. When is the PUC going to require Xcel to invest what it takes to make our grid reliable?

  
  

  We’ve lost count (5? 7?) of the number of multi-hour power outages at our house since October of last year. Most were preceded by no warning. There was no wind near us this morning although there is wind in the forecast for NE Colorado. When is the PUC going to require Xcel to invest what it takes to make our grid reliable?

  
  
• Share Excel energy needs to learn to operate within a responsible budget on Facebook Share Excel energy needs to learn to operate within a responsible budget on X (formerly Twitter) Share Excel energy needs to learn to operate within a responsible budget on Linkedin Email Excel energy needs to learn to operate within a responsible budget link

  Excel energy needs to learn to operate within a responsible budget

  by Mark Gasper, 5 months ago

  I am writing to express my deep disappointment and strong opposition to Xcel Energy’s proposed 11.4% increase in natural gas rates for Colorado customers.

  At a time when many households are already struggling with rising costs for housing, food, insurance, and healthcare, this proposed increase feels unreasonable and poorly timed. Natural gas is not a luxury—it is a basic necessity, especially in Colorado’s climate. A double-digit rate hike will place an unnecessary financial burden on families, seniors, and small businesses who have little choice but to absorb the cost.

  I find it particularly troubling that customers are being asked to... Continue reading

  I am writing to express my deep disappointment and strong opposition to Xcel Energy’s proposed 11.4% increase in natural gas rates for Colorado customers.

  At a time when many households are already struggling with rising costs for housing, food, insurance, and healthcare, this proposed increase feels unreasonable and poorly timed. Natural gas is not a luxury—it is a basic necessity, especially in Colorado’s climate. A double-digit rate hike will place an unnecessary financial burden on families, seniors, and small businesses who have little choice but to absorb the cost.

  I find it particularly troubling that customers are being asked to shoulder such a significant increase without clear, compelling justification that demonstrates meaningful efforts by Xcel Energy to control costs internally first. Ratepayers should not be treated as the default solution to every financial or infrastructure challenge.

  I urge Xcel Energy to reconsider this proposal, explore alternative approaches, and prioritize affordability for the customers who rely on your service every day. Proceeding with this increase would be a serious mistake and would further erode trust with the communities you serve.

  Thank you for considering my comments.

  Sincerely,
  Mark Gasper