Xcel Energy Outages, Billing and Customer Response

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• Share Energy bill doubled year on year due to alleged increased KW hour usage on Facebook Share Energy bill doubled year on year due to alleged increased KW hour usage on X (formerly Twitter) Share Energy bill doubled year on year due to alleged increased KW hour usage on Linkedin Email Energy bill doubled year on year due to alleged increased KW hour usage link

  Energy bill doubled year on year due to alleged increased KW hour usage

  by Rk_Dave, 4 months ago

  My energy bill doubled year on year in January and February. Closer examination showed that the electricity usage in KW hours allegedly increased 50%. I contacted Xcel and they kept telling me the cost increase was TOU. I kept trying to tell the person I wasn't questioning the cost per KW hour but the alleged usage increase, but it fell on deaf ears. I believe the alleged increase in power usage occurred about the time they installed the new smart meter.

  My energy bill doubled year on year in January and February. Closer examination showed that the electricity usage in KW hours allegedly increased 50%. I contacted Xcel and they kept telling me the cost increase was TOU. I kept trying to tell the person I wasn't questioning the cost per KW hour but the alleged usage increase, but it fell on deaf ears. I believe the alleged increase in power usage occurred about the time they installed the new smart meter.
• Share Yea my bill has been tripled with in the last month too. on Facebook Share Yea my bill has been tripled with in the last month too. on X (formerly Twitter) Share Yea my bill has been tripled with in the last month too. on Linkedin Email Yea my bill has been tripled with in the last month too. link

  Yea my bill has been tripled with in the last month too.

  by WolfDrache, 4 months ago

  Yea my bill has been tripled with in the last month too. But that is because Colorado is Sanctuary state now , so we are being billed triple everything now including gas prices and groceries you name it even the Land taxes has been tripled or quadrupled.

  Yea my bill has been tripled with in the last month too. But that is because Colorado is Sanctuary state now , so we are being billed triple everything now including gas prices and groceries you name it even the Land taxes has been tripled or quadrupled.
• Share My bill was double and the house is empty-HOW? on Facebook Share My bill was double and the house is empty-HOW? on X (formerly Twitter) Share My bill was double and the house is empty-HOW? on Linkedin Email My bill was double and the house is empty-HOW? link

  My bill was double and the house is empty-HOW?

  by UPSET CUSTOMER, 4 months ago

  Dear Public Utilities Commission,

  I am writing to formally request an investigation into what appears to be a gross overbilling of my electrical service by Xcel Energy for the billing period January 15, 2026, to February 17, 2026.

  During this period, my bill quadrupled compared to the prior billing cycle of December 15, 2025, to January 15, 2026. This dramatic increase is inexplicable and physically impossible given the house is empty.

  With the exception of my porch light and my refrigerator. The washer, dryer, microwave, and electric stove were not used at all THE HOUSE IS EMPTY... Continue reading

  Dear Public Utilities Commission,

  I am writing to formally request an investigation into what appears to be a gross overbilling of my electrical service by Xcel Energy for the billing period January 15, 2026, to February 17, 2026.

  During this period, my bill quadrupled compared to the prior billing cycle of December 15, 2025, to January 15, 2026. This dramatic increase is inexplicable and physically impossible given the house is empty.

  With the exception of my porch light and my refrigerator. The washer, dryer, microwave, and electric stove were not used at all THE HOUSE IS EMPTY. Yet, Xcel Energy claims my electricity usage was four times higher than the previous month when I was actually present and using those appliances.

  This discrepancy raises serious concerns about the accuracy of Xcel Energy’s metering or billing systems. I respectfully request that the Public Utilities Commission conduct an independent audit of Xcel Energy’s billing practices, as this appears to be part of a wider pattern of overcharging that many other customers have also reported on local social media platforms.

  Thank you for your attention to this matter. I look forward to your prompt response and to a fair resolution.
• Share My outrageous Excel bill...... on Facebook Share My outrageous Excel bill...... on X (formerly Twitter) Share My outrageous Excel bill...... on Linkedin Email My outrageous Excel bill...... link

  My outrageous Excel bill......

  by Upset customer, 4 months ago
  I live in a one bedroom apartment , about 700 square feet and my Excel bill tripled this month. I wasn't even home the first two weeks of February. There is NO WAY that much electricity was used when no one was home. I live by myself as well. Some one needs to figure out what is going on with Excel. They are charging fraudulent charges.....

  I live in a one bedroom apartment , about 700 square feet and my Excel bill tripled this month. I wasn't even home the first two weeks of February. There is NO WAY that much electricity was used when no one was home. I live by myself as well. Some one needs to figure out what is going on with Excel. They are charging fraudulent charges.....
• Share Outrageous Overbilling for Electrical Services on Facebook Share Outrageous Overbilling for Electrical Services on X (formerly Twitter) Share Outrageous Overbilling for Electrical Services on Linkedin Email Outrageous Overbilling for Electrical Services link

  Outrageous Overbilling for Electrical Services

  by GDS, 4 months ago

  My Xcel Electricity billing for electrical service in January-February (1-15-2026 to 2-17-2026) quadrupled over the amount I was billed for December-January (12-15-2025 to 1-15-2026) service. I was away from home during the January-February billing period. With the exception of a couple of LED lights and the refrigerator all electrical appliances were disconnected. The washer, dryer, microwave, and electric stove were not used at all during this period, yet Xcel claims that I used FOUR TIMES more electricity in January-February than I used in December-January. Since no one was in my home during the January-February billing period it is physically impossible... Continue reading

  My Xcel Electricity billing for electrical service in January-February (1-15-2026 to 2-17-2026) quadrupled over the amount I was billed for December-January (12-15-2025 to 1-15-2026) service. I was away from home during the January-February billing period. With the exception of a couple of LED lights and the refrigerator all electrical appliances were disconnected. The washer, dryer, microwave, and electric stove were not used at all during this period, yet Xcel claims that I used FOUR TIMES more electricity in January-February than I used in December-January. Since no one was in my home during the January-February billing period it is physically impossible that I could have used that much electricity. PUC needs to audit Xcel Energy's fraudulent overcharging for electrical service. In researching various local social media, I have learned that THIS IS A VERY COMMON EXPERIENCE.
• Share Thursday, 2/19/2026 local outage on Facebook Share Thursday, 2/19/2026 local outage on X (formerly Twitter) Share Thursday, 2/19/2026 local outage on Linkedin Email Thursday, 2/19/2026 local outage link

  Thursday, 2/19/2026 local outage

  by Marguerite, 4 months ago

  No power for 11 hours, outside temperatures low 30's. Customer service was called, reporting the outage at 10:30 a.m. repair crew showed up at 4pm. Customer service is in one of the 8 cities that actually has a corporate office on location. Nothing in CO although xcel services the state, by location Denver residents have no choice. Rural areas do. Prices continually go up on, not for but on residents while the CEO's pull in over 1 million dollars as a yearly salary with many financial incentives bringing up yearly salary for CEO between 12 and 23 million dollars annually... Continue reading

  No power for 11 hours, outside temperatures low 30's. Customer service was called, reporting the outage at 10:30 a.m. repair crew showed up at 4pm. Customer service is in one of the 8 cities that actually has a corporate office on location. Nothing in CO although xcel services the state, by location Denver residents have no choice. Rural areas do. Prices continually go up on, not for but on residents while the CEO's pull in over 1 million dollars as a yearly salary with many financial incentives bringing up yearly salary for CEO between 12 and 23 million dollars annually. Xcel residential customers are middle income earners these CEO's have no conscience about. Planned outages seem to be motivated by avoiding law suits than taking care of aged, faulty equipment likely more responsible for devastating fires than high winds. Xcel is a monopoly. Colorado residents need a choice beyond the Greedy xcel business that has more excuses than answers for residents experiencing a local outage not attended by xcel as soon as it happens. Every Customer service agent I spoke with reported no power outages as did the xcel outage website which is very frequently non-functional. It just does not connect with any information being sought. None of this is acceptable or helpful. Residential fees for service continue to rise while the service continues to fail with regularity and the CEO's keep pulling in obscene amounts of profit.
• Share Xcell is defrauding customers by MASSIVE OVER-BILLING for electric services on Facebook Share Xcell is defrauding customers by MASSIVE OVER-BILLING for electric services on X (formerly Twitter) Share Xcell is defrauding customers by MASSIVE OVER-BILLING for electric services on Linkedin Email Xcell is defrauding customers by MASSIVE OVER-BILLING for electric services link

  Xcell is defrauding customers by MASSIVE OVER-BILLING for electric services

  by DDT, 4 months ago
  I just got my most recent bill.

  
  

  They claim I used over 500KWH in January, 2026, while THAT is a physical impossibility considering that I have LESS electrical equipment in use than prior. My average usage since March of 2024, ACCORDING TO THEIR OWN RECORDS, shows an average of about 250KWH daily until January, 2026, and I am not disputing that is possible, even though I live in a 1 bedroom apartment

  At the start of the month of January, they claim DAILY use of 7KWH, and then it starts climbing and eleven (11) days later they claim I used... Continue reading

  I just got my most recent bill.

  
  

  They claim I used over 500KWH in January, 2026, while THAT is a physical impossibility considering that I have LESS electrical equipment in use than prior. My average usage since March of 2024, ACCORDING TO THEIR OWN RECORDS, shows an average of about 250KWH daily until January, 2026, and I am not disputing that is possible, even though I live in a 1 bedroom apartment

  At the start of the month of January, they claim DAILY use of 7KWH, and then it starts climbing and eleven (11) days later they claim I used over 21KWH while using LESS equipment, by ONE computer system.

  I am a "day trader" on the stock exchange and my daily schedule does NOT vary, 5 days a week, baring holidays. I am on a computer from 3:00am, (checking news before the market opens,) and then following the market until 2:pm, LOCAL time when it closes.

  My step-daughter, also in a 1 bedroom apt, lives 1 block from me, has a average bill of over $400.00 a month, and just got one this month for over $600; she does not work because she is disabled. THAT is unreasonable, even IF it is an "all electric" apartment, as she has LESS electrical goods than I do!

  
  

  
  
• Share More Outages than 30 Years in Fort Collins on Facebook Share More Outages than 30 Years in Fort Collins on X (formerly Twitter) Share More Outages than 30 Years in Fort Collins on Linkedin Email More Outages than 30 Years in Fort Collins link

  More Outages than 30 Years in Fort Collins

  by VN, 5 months ago
  My husband lived in Fort Collins for thirty years, and under their public electricity provider he can only remember 2 power outages. Not only have we experienced the same number of outages ONE MONTH INTO 2026, in four years of living in Aurora we have had more than 8 significant outages, one of which left us without power for nearly 24 hours.

  
  

  Xcel makes us pay a $10 surcharge for 'maintenance' even when we generate more electricity in a month via solar than we use. But they sure as hell aren't maintaining their equipment, as the most recent outage demonstrates... Continue reading

  My husband lived in Fort Collins for thirty years, and under their public electricity provider he can only remember 2 power outages. Not only have we experienced the same number of outages ONE MONTH INTO 2026, in four years of living in Aurora we have had more than 8 significant outages, one of which left us without power for nearly 24 hours.

  
  

  Xcel makes us pay a $10 surcharge for 'maintenance' even when we generate more electricity in a month via solar than we use. But they sure as hell aren't maintaining their equipment, as the most recent outage demonstrates. They have squandered their state-gifted monopoly, and in my opinion do not deserve another penny from the homeowners they consistently screw over.
• Share Xcel billed 2x in December despite having a solar system on Facebook Share Xcel billed 2x in December despite having a solar system on X (formerly Twitter) Share Xcel billed 2x in December despite having a solar system on Linkedin Email Xcel billed 2x in December despite having a solar system link

  Xcel billed 2x in December despite having a solar system

  by MuhammadKhan, 5 months ago
  I was able to get a last minute solar system installed and was gone for the second half of December 2025. Yet my electricity bill was twice what it was in November 2025. I haven't received permission to operate, so I was relying mostly on my solar system and batteries to provide my energy needs.

  TOU is not a new concept to me and I am extremely cognizant of not using energy during peak hours.

  I was able to get a last minute solar system installed and was gone for the second half of December 2025. Yet my electricity bill was twice what it was in November 2025. I haven't received permission to operate, so I was relying mostly on my solar system and batteries to provide my energy needs.

  TOU is not a new concept to me and I am extremely cognizant of not using energy during peak hours.
• Share Xcel refuses to investigate suspicious charges on Facebook Share Xcel refuses to investigate suspicious charges on X (formerly Twitter) Share Xcel refuses to investigate suspicious charges on Linkedin Email Xcel refuses to investigate suspicious charges link

  Xcel refuses to investigate suspicious charges

  by JA, 5 months ago
  Our bill more than doubled in November-December. When we called Customer Service, they said that we were billed for the actual usage and that they could not provide a credit. They insisted a technician come out to check the meter, to which he found nothing. Still haven’t received a credit because they refuse to acknowledge that their reading was incorrect or that there was a billing error.

  
  It also occurred during the month that they switched the tiering system used to charge our account. They refuse to investigate any further.

  Our bill more than doubled in November-December. When we called Customer Service, they said that we were billed for the actual usage and that they could not provide a credit. They insisted a technician come out to check the meter, to which he found nothing. Still haven’t received a credit because they refuse to acknowledge that their reading was incorrect or that there was a billing error.

  
  It also occurred during the month that they switched the tiering system used to charge our account. They refuse to investigate any further.