Frequent Outages

We have had frequent outages on back to back 90+ degree days with no response or justification from Xcel.

frequent outages

My neighborhood has experiences frequent outages since 2024, which are separate from the severe weather outages. Xcel appears to have misrepresented this when responding to reports on the number of events, stating my neighborhood only had two last year--that's incorrect, I kept track of each one and including multiple outages on the same day, the count was 13 (7 if you group the same-day ones together). It's already begun this summer, with an outage on the eve of the hottest day so far this year. Xcel keeps getting approved for rate increases, but doesn't appear to be making any changes…

Outages and communication problems

I am writing you all because of ongoing issues with Xcel Energy, and they are not at all being held accountable. I’d like to start with the safety shut offs that have occurred several times in recent months and the lack of transparency to Colorado residents, particularly Jeffco who seems to have the most shut offs by far. First of all, Xcel customers went days with no updates during the shut offs. I checked the website so many times and the information just stayed the same. No updated ETA on restoration and 0 updates on the “progress” of checking “hundreds…