Billing errors for TOU during 2026 Holidays

I am filing a formal billing complaint against Public Service Company of Colorado (Xcel Energy) for systematic improper application of TOU on-peak rates on three named holidays in 2026 or all holidays that we have been billed to date pending Memorial Day.

ISSUE:

Xcel Energy’s smart meter applied on-peak TOU rates (5:00 PM – 9:00 PM) on the following dates, all of which are designated holidays under the filed tariff:

• January 1, 2026 – New Year’s Day: 15 kWh charged at on-peak rate

• January 19, 2026 – Martin Luther King, Jr. Day: 20 kWh charged at on-peak rate

• February 16, 2026 – Presidents’ Day: 13 kWh charged at on-peak rate

Total: 48 kWh improperly billed at on-peak rates across three holidays to date.

By contrast, December 25, 2025 (Christmas Day, also a Thursday) was correctly processed with zero on-peak charges. This confirms Xcel’s system is capable of recognizing holidays but has failed to apply the correct holiday calendar for 2026.

We are approaching Juneteenth soon and this needs to be fixed as it’s a clear systematic error that can be corrected and properly charge consumers off-peak rates on holidays that occur Monday through Friday.

Xcel’s billing system applied on-peak charges on dates that Xcel’s own published 2026 holiday schedule designates as “ This is a direct contradiction between Xcel’s filed tariff, its own published compliance documents, and its actual billing practices.

FINANCIAL IMPACT:

Xcel’s published 2026 rates:

Winter

On-Peak: $0.18331 per kWh
Off-Peak: $0.06792 per kWh

Summer

On-peak: $0.21277 per kWh
Off Peak: $0.07884 per kWh

The three improperly billed dates fell during winter rates (January–February), resulting in an estimated overcharge of approximately $5.54 on this account alone. The overcharge is calculated as follows: 48 kWh improperly charged at the on-peak winter rate of $0.183310/kWh instead of the off-peak rate of $0.067920/kWh equals a per-kWh differential of $0.115390, multiplied by 48 kWh = $5.54 in actual documented over-billing. However, if this is a system-wide error affecting thousands of customers across the three holiday periods in 2026, and assuming similar usage patterns, the total financial impact could easily reach tens of thousands of dollars or more across Xcel’s customer base, this is straight fraud not a billing or systematic error. It’s purposeful hoping the consumer will not care about $5. However, it adds up and it’s the principal of the matter.

This isn’t a billing error it’s a clear fraud.

Incorrect Billing

My name is Anatoliy Savkin. Xcel Energy has been billing me incorrectly for months. They gave me 5 different explanations for a debt and 7 different amounts. Their own records show they reversed my invoices and recorded overpayments (credits) on my account. They admitted their mistake in writing on February 13, 2026. Now they are trying to force me into a payment plan for a debt I do not owe. I am asking the PUC to investigate Xcel Energy's billing practices as part of Proceeding 25M-0265E. Please help.

Medically fragile woman put in jeopardy

My 81-year-old mother lives in the Lakewood region and is heavily oxygen dependent. On multiple ocassions within the last month, Xcel has turned off power without notice, leading to dangerous situations each time. The most recent occurred while she was asleep, and medical complications were severe. Multiple phone calls with their representatives resulted only in the recommendation to call 911. We were not notified about their medical needs home registration. The other resident in the home has dementia making the situation even that more dire. In one instance, a hotel had to be sought for multiple days, as Xcel would…