Xcel Energy Outages, Billing and Customer Response

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• Share Disruptions to my Work-at-Home Job on Facebook Share Disruptions to my Work-at-Home Job on X (formerly Twitter) Share Disruptions to my Work-at-Home Job on Linkedin Email Disruptions to my Work-at-Home Job link

  Disruptions to my Work-at-Home Job

  by Hedydoy42, 10 months ago
  One disaster after another! I work from home full-time. The power outages since I moved to Columbine Knolls in June has been very disruptive to my job.

  I had to move here because there was a fire in my condo (in another county), and we had to move while it's being restored. My primary requirement for the insurance company looking for a rental home is that I MUST have a place with Wi-Fi and a dedicated work space so that I can work and keep my job. We had no knowledge of the ongoing power issues when we agreed to... Continue reading

  One disaster after another! I work from home full-time. The power outages since I moved to Columbine Knolls in June has been very disruptive to my job.

  I had to move here because there was a fire in my condo (in another county), and we had to move while it's being restored. My primary requirement for the insurance company looking for a rental home is that I MUST have a place with Wi-Fi and a dedicated work space so that I can work and keep my job. We had no knowledge of the ongoing power issues when we agreed to move here. The power outages continually cause me to lose hours of work, and have piled on additional distress while we're already struggling.

  
  
• Share Repeat Outages - We're worried about winter! on Facebook Share Repeat Outages - We're worried about winter! on X (formerly Twitter) Share Repeat Outages - We're worried about winter! on Linkedin Email Repeat Outages - We're worried about winter! link

  Repeat Outages - We're worried about winter!

  by BSpudic, 10 months ago
  We are writing on behalf of our experience with Excel this past year, particularly this spring & summer. We've experienced numerous outages, all around the same days and times repeatedly for long periods of time during the work day, into the late evening, etc.- when contacting Excel, not only do they say they have no documentation of an outage, but will do so even after they've notified us the outage. Often times, their estimates will go on longer than expected.

  
  

  For example, we had a planned outage from 12am to 8am - why? What could they possibly be doing at... Continue reading

  We are writing on behalf of our experience with Excel this past year, particularly this spring & summer. We've experienced numerous outages, all around the same days and times repeatedly for long periods of time during the work day, into the late evening, etc.- when contacting Excel, not only do they say they have no documentation of an outage, but will do so even after they've notified us the outage. Often times, their estimates will go on longer than expected.

  
  

  For example, we had a planned outage from 12am to 8am - why? What could they possibly be doing at those hours that we would lose power? This was also a Friday - where kids needs to get up for school, parents needed to get up for work, and not everyone has a backup generator or should need one.
  
  

  With winter approaching, I think I speak for a lot of people in Columbine Hills. We're concerned. We need heat & we need our electricity for that. I also have a newborn on the way - which unreliable power, leaving me even more concerned.
  
  For instance, my husband got showered and dress in the dark with a headlamp & I (being 9 months pregnant) couldn't make breakfast until after 9 am after being up for hours. These outages are quite literally impacting our daily life at this point.

  I cannot imagine the people who rely on power for their medical devices & how they mange, especially if they cannot afford a generator. What will it really take for Excel to fix this? Will we have to see people actually get hurt and lives be at risk on a super cold winter night? Because it feels like that's where we are heading.
• Share Electric is always going out! on Facebook Share Electric is always going out! on X (formerly Twitter) Share Electric is always going out! on Linkedin Email Electric is always going out! link

  Electric is always going out!

  by Crystalg303, 10 months ago
  My electric is always going out. This is effecting my life. I lost food over the winter because it spoiled and it costs me more money to get my house back to the correct temperature. I am beyond fusterated. I would like another electric company I can pick. My power goes out at least 4 times a year. Last year it went out for 3 days in a row!!!!!

  My electric is always going out. This is effecting my life. I lost food over the winter because it spoiled and it costs me more money to get my house back to the correct temperature. I am beyond fusterated. I would like another electric company I can pick. My power goes out at least 4 times a year. Last year it went out for 3 days in a row!!!!!
• Share This is so tiresome on Facebook Share This is so tiresome on X (formerly Twitter) Share This is so tiresome on Linkedin Email This is so tiresome link

  This is so tiresome

  by kmellentine, 10 months ago

  Our community has had so many power outages generator installers are posting ads outside our neighborhood.

  These repeated outages are a cause of so much stress. They impact my job as I typically work from home. I have a medical issue and I am heat sensitive. Many of the outages in the hottest months of the year occurred such that power came back on in peak billing hours forcing me to use air conditioning at a time when I typically don’t due to cost. I can no longer use my garage because if I need to go somewhere, I can’t... Continue reading

  Our community has had so many power outages generator installers are posting ads outside our neighborhood.

  These repeated outages are a cause of so much stress. They impact my job as I typically work from home. I have a medical issue and I am heat sensitive. Many of the outages in the hottest months of the year occurred such that power came back on in peak billing hours forcing me to use air conditioning at a time when I typically don’t due to cost. I can no longer use my garage because if I need to go somewhere, I can’t lift my door without the opener. I am constantly worried about food safety. One outage and you can be pretty sure things are fine, but what is safe after repeated cycles of power outages? I am thankful the issue made the news, otherwise I am not sure people would have believed the whole mess.
  Still, it was Xcel’s news quite that angered me, specifically their admittance that when they had three outages in August they knew there was a problem. What about all the outages before? Then they came back saying they had fixed the issue…. and literally myself and some other laypeople I discussed the power issues with figured that the problem was a tolerance or setting on the new equipment they had been so proud of installing. I mean if you install new equipment and thing start going poorly, maybe double check what you did prior to causing 2300 homes and businesses this kind of stress for months.
• Share Egregious Negligence on Facebook Share Egregious Negligence on X (formerly Twitter) Share Egregious Negligence on Linkedin Email Egregious Negligence link

  Egregious Negligence

  by Benj, 10 months ago

  My name is Ben , and I’m submitting this statement in response to the State’s request to share my experience with Xcel Energy.

  Let me be blunt: Xcel has failed me and my community repeatedly, and without accountability.

  Over the past two years, I’ve endured more than two dozen power outages at my home. In just the last three months alone, we’ve lost power six times, often for hours at a time, with no advance notice and no meaningful explanation. Xcel’s official reports cite causes like “animal contact,” “vegetation,” “cable failure,” or the ever-convenient “unknown cause.” That is not accountability... Continue reading

  My name is Ben , and I’m submitting this statement in response to the State’s request to share my experience with Xcel Energy.

  Let me be blunt: Xcel has failed me and my community repeatedly, and without accountability.

  Over the past two years, I’ve endured more than two dozen power outages at my home. In just the last three months alone, we’ve lost power six times, often for hours at a time, with no advance notice and no meaningful explanation. Xcel’s official reports cite causes like “animal contact,” “vegetation,” “cable failure,” or the ever-convenient “unknown cause.” That is not accountability, that is evasion.

  I’ve had to manually close my garage without the ability to lock it, leaving my home unsecured and vulnerable. That is not just inconvenient, that is a threat to my safety. And yet Xcel’s response is a mix of boilerplate legal disclaimers, vague promises of improvement, and a complete refusal to take ownership of the systemic failures happening on their watch.

  Xcel’s infrastructure is unreliable, their management is clearly inadequate, and their so-called Enhanced Powerline Safety Settings have resulted in even longer outages without any real investment in reliable infrastructure. These are not isolated incidents. This is a pattern of negligence that has gone unchallenged for far too long.

  I pay for electricity. I don’t pay for excuses. The people of Colorado deserve better. We deserve a utility provider that treats public safety as a priority, not a liability risk.

  I urge the State to hold Xcel accountable. Investigate their operations. Audit their infrastructure spending. Demand performance. And if they continue to fail, consider alternatives. Because this cannot continue.

  I find it ironic and borderline offensive that they have the audacity to threaten me when I am several days late on my energy bill.

  I am one voice, but I know I’m not alone. We are tired, we are angry, and we are demanding action.

  Ben
  Littleton, CO 80128