Xcel doesn’t care at all

I am from the westlake neighborhood we had many power outages here since May. And of course the one when they turned off power for the winds to supposedly be safe. Which I had to stay in a hotel lost over a thousand dollars of food and no reimbursement from them at all. And since these other power outages happen I did do another complaint and they denied me that the transformer went bad in golden and they can not since it landed under the utility commission thing sorry don’t remember what it’s called. I did tell them I think it’s strange that when I get an email about it’s your energy action day for the tomorrow then boom power outage the customer service agent kinda got mad and said that has nothing to do with it I said really I think it does. Cause ever time I get that email next day outage again. And what do you know. I have never received another energy action day email again from Xcel. I know for a fact they charge even when the power is out. I knew an old neighbor and had her power shut off for due to a fire in her home they still charged her she had to fight with Xcel. And with all these outages my bill was even higher than I thought it would be I still lost food ac ran for a long time since it was so hot 4 outages 2 hour outages one was almost I think maybe 7 hours and when the power came on my ac ran non stop until 1 am to cool my house off. It’s not far I think if we have outages they should not charge us the hole day at all. Give us credit They want us to save energy but they don’t want us to use stuff at 5-9 pm really so they can get more money the peak hours needs to go. I guess in the winter I will be freezing and in the dark. Cause no matter what I leave my heat at 69 and still get charge 300 bill in the winter it rediculous they don’t care they will never reimburse anyone they make up excuses customer service rep says cable burned the last one said we don’t know and then they have a claims guy saying it was on deer creek road and plate canyon road were the transformer went bad on the cable I kinda find it hard to believe on that one. Anyway they need to be stopped reimburse people for these outages all day credit also needs to be done I want a new company we should have an option for switching