Xcel's Smart Meter Isn't So Smart

Xcel replaced my electric meter with one of their smart meters back in late March, and since that change, my electric bill no longer credits me for any of my solar exports, despite me exporting way more than I import during the summer months. I've called Xcel multiple times and they keep saying there is nothing wrong, but they cannot give a coherent answer as to why they believe that to be the case. All they want to do is get me off the phone and close the ticket.

1 to 5 min outages last 3 weeks

I am logging a chronic power quality and grid reliability complaint for Kings Mill neighborhood in Westminster where an unresolved infrastructure problem has spanned the last three weeks. While out of town on June 29th, I received 5 to 6 separate automated outage notifications from Xcel Energy—a major disruption heavily discussed by neighbors on Nextdoor. Since returning, the issue has escalated despite a total lack of severe weather or high winds: I experienced a short outage yesterday afternoon, an overnight outage of unknown duration, and three separate momentary outages today alone, each lasting between 1 and 5 minutes. The lack…

Arvada Outage near Campbell and Oak Park

I am writing to express my concern regarding Xcel Energy's extremely disappointing reliability in Arvada. In the last 3 years, we've lost power more times than than in the preceding 3 decades! And this year is on track to be the worst yet - we're on track to lose power nearly every month! This is extremely disruptive for our family - without power we cannot conduct business, cool the house, wash clothes, watch movies, or even prepare food! Xcel energy must be held accountable for its terrible track record on delivering essential utilities.