365 days to correct Xcel billing errors

I converted our house to solar then to heat pumps leaving only a cook top and a fire place on gas. After that, I noticed that our consumption of gas did not decrease. I notified Xcel about this and it took them 365 days to correct their billing problems. As a retired budget analyst for the State of Colorado, the City and County of Denver, RTD, and the Manager of Capital Planning for DIA, I was able to identify the process issues and alert Xcel, but they were stuck in their antiquated lethargic processes to listen to a subject mater expert. The PUC needs to require process changes which will make Xcel more responsive. As of today, it appears that nothing has changed and customers with out my experience will be overcharged.

Recent Mover

I moved to rifle Colorado 4 months ago and have had more outages in that time than my entire life prior. I am a 27 male, loveed rifle so far. However, I would rather move again than have to invest in a generator. I do not have a single good thing to say about Xcel and neither do any of my peers. Their presence and reputation only harms the community.

No food or safety because of Excel

It is 6:38 AM in the morning and we have not had power since the afternoon before. I spent $300 on groceries and that’s all I had for groceries and now my food is starting to spoil and excel does not care. They specifically make sure that they are protected from covering anybody’s damage damages.. They turned our power off so often even when there’s no obvious weather where I’m located we lose power so often and I’m in an apartment complex and I don’t have the ability to just start a generator. It’s absolutely disgusting What Excel is able…