What's the Plan?

I'm a business and residential Xcel customer. Xcel communications go to one email address, but never specified whether the information applied to the business or residential account. The business suffered thousands of dollars in losses and the home hundreds.

Xcel has said they could improve their communications. That suggests no plans to upgrade infrastructure to be more resilient and, instead, we can expect de-energizing as a strategy from now on. There needs to be systems in place to prevent residents and businesses from regular hardships, so that means excessive communications and excessive notice. As Xcel has made clear they understand, better safe than sorry.