No Meaningful Communication During Outage

Our home on Olde Stage Road in Boulder lost power from Saturday at 3 pm until Monday at 2 pm -- 47 hours!!

While we are glad that Xcel turned off the power to avoid a catastrophic wildfire in our neighborhood, the communications following the wind storm were inaccurate and misleading. When we texted Xcel to get a status of when the power would be restored, Xcel texted back claiming there was no outage in my area. In response, I reported the outage. When I checked back a half hour later, Xcel claimed there was no outage. This went on for several iterations. Never got Xcel to acknowledge the outage. Crazy!!

The power outage cut off electricity, heat, water, internet, phone, cable and refrigeration. The food in the refrigerator was spoiled. Life here was miserable and expensive.