Outage tracking and reporting must be improved

I was satisfied with the notification before the shutdown began. Communication after the shutdown started was poor. Xcel should have been able to provide a map showing where the power was out, updating it over the event to show where power had been restored. The "Outage Map" that Xcel provides is wholly unsatisfactory -- it shows geographically non-specific color-coded dots that hover near a general area of an outage. Xcel must have access to more granular detail in their back-end, so I'd prefer if it were made public.

Also, I attempted to use the address-specific 'Report an outage' tool during the event to get an estimated time for reactivation. This tool didn't work as expected. I input my address and was told 'There's no outage at your address, would you like to report one?' I would do so. Half of the time the system would accept the report and tell me to check back later -- at which time the system would again claim that there's no outage. The other half it would error out and say that both there was no outage AND that the outage was already reported. This tool certainly could be improved.