24 hours without power

I live in Lakewood and was told by an Xcel representative that my power outage was not a part of the planned precautionary outage. I have experienced periodic power outages due to weather or other issues but in the 23 years in Lakewood, I can recall none going longer than 4 hours max. I don't know the circumstances behind the 24-hour outage (from 7 pm Saturday to 7 pm Sunday) and did not receive any information from Xcel. If the precautionary outage contributed to the 24-hour outage then decisions need to be reevaluated. The inconvenience as well as potential safety issues due to no power for 24 hours to mitigate a wildfire maybe happening may not be the correct decision. Was this a decision by Xcel to mitigate potential lawsuits?

Good for Xcel to be pro-active, but it was done incompetently

We live in the wind corridor between Nederland and Marshall, where hurricane-force winds in late December 2021 were ignored by Xcel, contributing to the disastrous fire. So we favor pro-active cutting power to lines in a very serious wind event like April 6-7. But such shut-downs have very serious consequences and Xcel's messaging was poorly done.We received several phone and email notices Friday evening and Saturday morning that there might be a shutdown beginning about 3 pm Saturday. We had not finished preparing for the possible shutdown when we lost electricity at 2:15 pm, 45 minutes early. We never received…

Outage tracking and reporting must be improved

I was satisfied with the notification before the shutdown began. Communication after the shutdown started was poor. Xcel should have been able to provide a map showing where the power was out, updating it over the event to show where power had been restored. The "Outage Map" that Xcel provides is wholly unsatisfactory -- it shows geographically non-specific color-coded dots that hover near a general area of an outage. Xcel must have access to more granular detail in their back-end, so I'd prefer if it were made public.Also, I attempted to use the address-specific 'Report an outage' tool during the…

Looking to provide public safety power outage feedback? Please visit engagedora.org/share-your-feedback-with-puc