Xcel’s website is useless

During the 45 hours I was without power, Xcel’s website consistently claimed that no outage was reported at my address. When I reported it, the website told me to check back in 20 mins for an estimated power restoration time. When I did so, the website said no outage had been reported at my address.

Especially given the massive rate hike approved by the PUC, Xcel needs to invest in its infrastructure instead of exploiting its monopoly status with the nonsense it engaged in last weekend. It needs to reimburse customers who lost food, especially the Boulder food pantries and small businesses, and give credits to every customer for its abysmal handling of the situation.