Complete communication breakdown

Early on, I was informed that my house was in a potential PSPS area. Later, I received an e-mail saying the PSPS was no longer in effect for my neighborhood. Then, in the late evening of Dec 17, the power to my neighborhood was shut off. I suspect this was a preventative shutoff, since they restored power many hours later, without the normal power line inspection they always do in my neighborhood after an unplanned outage. I received ZERO communication from Xcel regarding the outage, the cause (planned/unplanned), nor estimated restoration time, nor a "power was restored" e-mail.
On an "unplanned outage" rant, another dig at Xcel is that they always take about 2 hours to send the inspection trucks to my neighborhood after an unplanned outage, even though there are trucks available at an Xcel electric plant that is only 15 minutes from my house.