No Xcel Consequences

Why is Xcel not liable for planned outages that greatly exceed the time frames originally communicated? Easily $600 of food lost, over 50,000 people, that’s $30MM.
in Genesee, our mobile service only allowed texts, but Xcel sent out emails?
when Xcel has no penalty, no consequences to poorly handling a planned outage, of course they will do it again? Hardening their power lines in a hilly, mountainous area should have been happening for decades, not a new 2025-26 program.
Colorado President Kenney response is tone deaf. ONLY 50,000 people, how about next time when it’s Denver property.

Public Safety Power Shutoff (PSPS)

We were told that our power could have possibly be shutoff as part of the Public Safety Power Shutoff (PSPS) at Noon on the first day of wind in the front range last week. Our power went off at 9:51 am, not noon. Our house on the far east side of Golden on Eldridge never experienced any bad winds that day, but the power stayed off in access of 28 hours. We lost over 50 pounds food from our refrigerator. The next outage, the next morning we were experiencing no wind again, and power went off at approximately 5am. If…

Complete communication breakdown

Early on, I was informed that my house was in a potential PSPS area. Later, I received an e-mail saying the PSPS was no longer in effect for my neighborhood. Then, in the late evening of Dec 17, the power to my neighborhood was shut off. I suspect this was a preventative shutoff, since they restored power many hours later, without the normal power line inspection they always do in my neighborhood after an unplanned outage. I received ZERO communication from Xcel regarding the outage, the cause (planned/unplanned), nor estimated restoration time, nor a "power was restored" e-mail.On an "unplanned…