Feedback on Rideshare/ Transportation Network Companies (TNCs)

In 2014, Colorado became the first state in the country to establish state-level regulations for rideshares, also known as Transportation Network Companies (e.g., Uber and Lyft). Under state law, the Colorado Public Utilities Commission (PUC) serves as the primary regulator of TNCs. In this role, the PUC works to ensure these companies are properly licensed and insured, the drivers have passed background checks and met medical certification requirements, and the vehicles have been verified to be in a safe and working condition. The Colorado Department of Labor and Employment (CDLE) also oversees labor-related issues for TNCs.
The rideshare or TNC industry has grown, and evolved, tremendously since the PUC’s regulations were first enacted, which has dramatically changed how Coloradans travel. Today, there are five licensed TNC operators (Uber, Lyft, HopSkipDrive, River North Transit, Drivers Cooperative) and over 35,000 licensed TNC drivers in Colorado. Together this industry provided approximately 35 million rides statewide in 2024.
As we look to the future of TNC regulation in Colorado, and how to best protect the safety of the traveling public, the PUC is interested in your input and personal experience, to determine whether new regulatory approaches are necessary. Learn more about what the PUC regulates here.
Share Your Story
Given the growing size of the rideshare or TNC industry and the changes these companies have made to how they conduct business, the PUC is seeking input from the public regarding their experiences using these services. Specifically, the PUC seeks comments to inform how it may best update its rules and enforcement efforts to fulfill its role as the primary safety regulator of TNCs operating in Colorado. Please share any experiences you have had as a TNC rider or driver that might help the PUC’s policy considerations for the regulation of this industry.
Note: These stories are posted publicly but your name does not need to be included. Please do not share identifying information if you wish to remain anonymous.
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