Feedback on Rideshare/ Transportation Network Companies (TNCs)
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In 2014, Colorado became the first state in the country to establish state-level regulations for rideshares, also known as Transportation Network Companies (e.g., Uber and Lyft). Under state law, the Colorado Public Utilities Commission (PUC) serves as the primary regulator of TNCs. In this role, the PUC works to ensure these companies are properly licensed and insured, the drivers have passed background checks and met medical certification requirements, and the vehicles have been verified to be in a safe and working condition. The Colorado Department of Labor and Employment (CDLE) also oversees labor-related issues for TNCs.
The rideshare or TNC industry has grown, and evolved, tremendously since the PUC’s regulations were first enacted, which has dramatically changed how Coloradans travel. Today, there are five licensed TNC operators (Uber, Lyft, HopSkipDrive, River North Transit, Drivers Cooperative) and over 35,000 licensed TNC drivers in Colorado. Together this industry provided approximately 35 million rides statewide in 2024.
As we look to the future of TNC regulation in Colorado, and how to best protect the safety of the traveling public, the PUC is interested in your input and personal experience, to determine whether new regulatory approaches are necessary. Learn more about what the PUC regulates here.
In 2014, Colorado became the first state in the country to establish state-level regulations for rideshares, also known as Transportation Network Companies (e.g., Uber and Lyft). Under state law, the Colorado Public Utilities Commission (PUC) serves as the primary regulator of TNCs. In this role, the PUC works to ensure these companies are properly licensed and insured, the drivers have passed background checks and met medical certification requirements, and the vehicles have been verified to be in a safe and working condition. The Colorado Department of Labor and Employment (CDLE) also oversees labor-related issues for TNCs.
The rideshare or TNC industry has grown, and evolved, tremendously since the PUC’s regulations were first enacted, which has dramatically changed how Coloradans travel. Today, there are five licensed TNC operators (Uber, Lyft, HopSkipDrive, River North Transit, Drivers Cooperative) and over 35,000 licensed TNC drivers in Colorado. Together this industry provided approximately 35 million rides statewide in 2024.
As we look to the future of TNC regulation in Colorado, and how to best protect the safety of the traveling public, the PUC is interested in your input and personal experience, to determine whether new regulatory approaches are necessary. Learn more about what the PUC regulates here.
While imposter drivers (drivers that operate on someone else’s account) are already prohibited by state law and PUC regulations, the PUC is currently examining ways to further prevent this practice. To that end, the PUC specifically seeks input from members of the public on what measures the agency can strengthen or clarify, in rule, to better prevent this from occurring, including whether to increase fines/penalties for this behavior. Please sign up here if you want to receive updates on this work, including opportunities to provide public comment during the rulemaking process.
File a Complaint about TNC safety
Under state law, the PUC can investigate certain complaints related to TNC safety (e.g., complaints regarding unsafe vehicles, unsafe drivers, or imposter drivers) and impose fines, as appropriate, to ensure compliance with the PUC’s rules and regulations. If you are unsure whether your complaint can be addressed by the PUC, please click here for information on the PUC’s jurisdiction or contact the PUC Consumer Affairs team at dora_puc_complaints@state.co.us.
Note: Complaints alleging criminal conduct, such as assault, sexual assault, harassment, menacing, stalking, etc., by a TNC driver should be brought directly to the police.
