Xcel Energy Outages, Billing and Customer Response

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• Share Billing errors for TOU during 2026 Holidays on Facebook Share Billing errors for TOU during 2026 Holidays on X (formerly Twitter) Share Billing errors for TOU during 2026 Holidays on Linkedin Email Billing errors for TOU during 2026 Holidays link

  Billing errors for TOU during 2026 Holidays

  by Madison, 16 days ago

  I am filing a formal billing complaint against Public Service Company of Colorado (Xcel Energy) for systematic improper application of TOU on-peak rates on three named holidays in 2026 or all holidays that we have been billed to date pending Memorial Day.

  ISSUE:

  Xcel Energy’s smart meter applied on-peak TOU rates (5:00 PM – 9:00 PM) on the following dates, all of which are designated holidays under the filed tariff:

  • January 1, 2026 – New Year’s Day: 15 kWh charged at on-peak rate

  • January 19, 2026 – Martin Luther King, Jr. Day: 20 kWh charged at on-peak rate

  ... Continue reading

  I am filing a formal billing complaint against Public Service Company of Colorado (Xcel Energy) for systematic improper application of TOU on-peak rates on three named holidays in 2026 or all holidays that we have been billed to date pending Memorial Day.

  ISSUE:

  Xcel Energy’s smart meter applied on-peak TOU rates (5:00 PM – 9:00 PM) on the following dates, all of which are designated holidays under the filed tariff:

  • January 1, 2026 – New Year’s Day: 15 kWh charged at on-peak rate

  • January 19, 2026 – Martin Luther King, Jr. Day: 20 kWh charged at on-peak rate

  • February 16, 2026 – Presidents’ Day: 13 kWh charged at on-peak rate

  Total: 48 kWh improperly billed at on-peak rates across three holidays to date.

  
  

  By contrast, December 25, 2025 (Christmas Day, also a Thursday) was correctly processed with zero on-peak charges. This confirms Xcel’s system is capable of recognizing holidays but has failed to apply the correct holiday calendar for 2026.

  We are approaching Juneteenth soon and this needs to be fixed as it’s a clear systematic error that can be corrected and properly charge consumers off-peak rates on holidays that occur Monday through Friday.

  Xcel’s billing system applied on-peak charges on dates that Xcel’s own published 2026 holiday schedule designates as “ This is a direct contradiction between Xcel’s filed tariff, its own published compliance documents, and its actual billing practices.

  
  

  FINANCIAL IMPACT:

  Xcel’s published 2026 rates:

  Winter

  • On-Peak: $0.18331 per kWh
  • Off-Peak: $0.06792 per kWh

  Summer

  • On-peak: $0.21277 per kWh
  • Off Peak: $0.07884 per kWh

  The three improperly billed dates fell during winter rates (January–February), resulting in an estimated overcharge of approximately $5.54 on this account alone. The overcharge is calculated as follows: 48 kWh improperly charged at the on-peak winter rate of $0.183310/kWh instead of the off-peak rate of $0.067920/kWh equals a per-kWh differential of $0.115390, multiplied by 48 kWh = $5.54 in actual documented over-billing. However, if this is a system-wide error affecting thousands of customers across the three holiday periods in 2026, and assuming similar usage patterns, the total financial impact could easily reach tens of thousands of dollars or more across Xcel’s customer base, this is straight fraud not a billing or systematic error. It’s purposeful hoping the consumer will not care about $5. However, it adds up and it’s the principal of the matter.

  This isn’t a billing error it’s a clear fraud.
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  Incorrect Billing

  by Anatoliy Savkin, 17 days ago

  My name is Anatoliy Savkin. Xcel Energy has been billing me incorrectly for months. They gave me 5 different explanations for a debt and 7 different amounts. Their own records show they reversed my invoices and recorded overpayments (credits) on my account. They admitted their mistake in writing on February 13, 2026. Now they are trying to force me into a payment plan for a debt I do not owe. I am asking the PUC to investigate Xcel Energy's billing practices as part of Proceeding 25M-0265E. Please help.

  My name is Anatoliy Savkin. Xcel Energy has been billing me incorrectly for months. They gave me 5 different explanations for a debt and 7 different amounts. Their own records show they reversed my invoices and recorded overpayments (credits) on my account. They admitted their mistake in writing on February 13, 2026. Now they are trying to force me into a payment plan for a debt I do not owe. I am asking the PUC to investigate Xcel Energy's billing practices as part of Proceeding 25M-0265E. Please help.
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  Weekly Power Outages

  by , about 1 month ago

  In Littleton, we experience weekly power outages in the summer months with no explanation. On 90-100 degree days, the house becomes dangerously hot.

  In Littleton, we experience weekly power outages in the summer months with no explanation. On 90-100 degree days, the house becomes dangerously hot.
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  How to read Business Smart Meters

  by BobM3, about 1 month ago
  I can't figure out how Excel comes up with the kW-hrs on my monthly statement given the numbers that my smart reader displays. It's been a problem since the smart reader was installed. Over the last few years I've emailed and talked to customer service at least a half dozen times but no one has been able to tell me.

  
  

  I'm in Minnesota.

  I can't figure out how Excel comes up with the kW-hrs on my monthly statement given the numbers that my smart reader displays. It's been a problem since the smart reader was installed. Over the last few years I've emailed and talked to customer service at least a half dozen times but no one has been able to tell me.

  
  

  I'm in Minnesota.
• Share New Meter Reading Fee Is Outright Theft... on Facebook Share New Meter Reading Fee Is Outright Theft... on X (formerly Twitter) Share New Meter Reading Fee Is Outright Theft... on Linkedin Email New Meter Reading Fee Is Outright Theft... link

  New Meter Reading Fee Is Outright Theft...

  by C.B., about 2 months ago

  Xcel Energy is now ripping me off for an extra $23.84 per month because they came and replaced my perfectly functional electric meter with a non-communicating unit that requires them to read it manually - like that is some kind of a new situation - they have always had to read my meter, with no fee involved (well, at least one that you could point to on the bill). They try to cover for this new cash grab by saying that I should have had a "smart meter" installed instead, but that's crap, as they still have to show up... Continue reading

  Xcel Energy is now ripping me off for an extra $23.84 per month because they came and replaced my perfectly functional electric meter with a non-communicating unit that requires them to read it manually - like that is some kind of a new situation - they have always had to read my meter, with no fee involved (well, at least one that you could point to on the bill). They try to cover for this new cash grab by saying that I should have had a "smart meter" installed instead, but that's crap, as they still have to show up to read my gas meter, and they read both my gas and electric at the same time, just as they always have - so, nothing new here, except they get to reach into my pocket deeper than they already do, while also trying to strong-arm me into their dynamically controllable grid system...
  
  Xcel needs to have their monopoly situation terminated - lousy prices, lousy service and stupid capital allocation to non-stable base load power fantasies...

  
  
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  Twice in Ten Days

  by Mark Nelson, about 2 months ago

  That's how often I have lost power at my residence at 901 North Race Street in Denver, Colorado 80206. That's too much. Yes, we've had some snow. That is not unexpected in Denver. What is unexpected is the regularity with which we lose power. We do so much worse than other developed countries. Look at Germany. Look at Japan. Their reliability puts us to shame. I have an all electric house. We can do better. Please work on this people!

  That's how often I have lost power at my residence at 901 North Race Street in Denver, Colorado 80206. That's too much. Yes, we've had some snow. That is not unexpected in Denver. What is unexpected is the regularity with which we lose power. We do so much worse than other developed countries. Look at Germany. Look at Japan. Their reliability puts us to shame. I have an all electric house. We can do better. Please work on this people!
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  Irresponsible service

  by jlee, about 2 months ago

  We are having issues with the power in our house. The symptoms are , a burned out dryer mootor , flickering lights, non working heater, outlet voltage from 74-150 volts, when turning on lights other lights dim, when turning on any light or applience if you dare the stove resets. We had an electrician identify this as a Bad Neutral Leg and that xcel energy would need to repair it, We have reported this 3 times. Xcels repsponse is that they can peak trhe meter so they do not need to come fix it. This is truly unacceptable behavior for... Continue reading

  We are having issues with the power in our house. The symptoms are , a burned out dryer mootor , flickering lights, non working heater, outlet voltage from 74-150 volts, when turning on lights other lights dim, when turning on any light or applience if you dare the stove resets. We had an electrician identify this as a Bad Neutral Leg and that xcel energy would need to repair it, We have reported this 3 times. Xcels repsponse is that they can peak trhe meter so they do not need to come fix it. This is truly unacceptable behavior for a an issue that is their responsinility to fix.

  
  

  A bad or "lost" neutral is a dangerous electrical condition where the neutral wire (white) is broken or loose, causing 120V circuits to behave erratically. It causes voltage imbalances where one leg rises (e.g., 140V+) while the other drops (e.g., 90V-), leading to flickering lights, burning smells, or ruined appliances. This is a severe hazard requiring immediate attention from an electrician or utility provider.
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  Multiple Outages

  by Top Choice, about 2 months ago
  Xcel at my residence in Lake County has an outage at least once a month and usually

  every other week and yet they require on time reimbursement for poor service.

  In fact about 2 months ago I received no less than 8 texts in a 12 hour period of on again

  off again service. This continues to be a huge problem in that with every outage all the

  lighting timers for security, etc need to be reset and I am not always available to do such.

  I can't believe this corporation has been allowed to function in Colorado this long... Continue reading

  Xcel at my residence in Lake County has an outage at least once a month and usually

  every other week and yet they require on time reimbursement for poor service.

  In fact about 2 months ago I received no less than 8 texts in a 12 hour period of on again

  off again service. This continues to be a huge problem in that with every outage all the

  lighting timers for security, etc need to be reset and I am not always available to do such.

  I can't believe this corporation has been allowed to function in Colorado this long, it

  has always been poor service for the 12 years that I have had a residence there and

  of course the rates continue to rise.

  
  
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  Squeaky gas meter

  by Rick Smith, 2 months ago

  After two years of repetitive calls to Xcel's customer service to report a very squeaky gas meter, the problem got resolved promptly only after reporting it to the PUC. Since it was not deemed an emergency, the order ticket sat in limbo well beyond their 60-day commitment. It was very frustrating as Xcel's customer service process does not include an escalation process. When I called, all I could do was reiterate the problem and all they would do is say the ticket is still open and someone will come out sometime. It would have been better for me to be... Continue reading

  After two years of repetitive calls to Xcel's customer service to report a very squeaky gas meter, the problem got resolved promptly only after reporting it to the PUC. Since it was not deemed an emergency, the order ticket sat in limbo well beyond their 60-day commitment. It was very frustrating as Xcel's customer service process does not include an escalation process. When I called, all I could do was reiterate the problem and all they would do is say the ticket is still open and someone will come out sometime. It would have been better for me to be able to discuss this with a more senior customer service representative but that option was not provided to me even though I inquired about escalating this matter to more senior staff.
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  Corporate Utility leveraging consumers for their own benefit

  by Colorado Dooner, 2 months ago
  Xcel has been allowed to bill consumers who have solar panels for power they can not generate during on peak hours. The kicker is on peak hours are from 5-9 pm and it is hard to generate power with solar panels when it is dark out. In my own situation I generated 500 kW hours for the month of March and used 234 KW. Thus they gained 266 "free" kW. They pay peanuts for the these kW I generate with my solar panels over and above what I use. That is why I call it "free". To make us pay... Continue reading

  Xcel has been allowed to bill consumers who have solar panels for power they can not generate during on peak hours. The kicker is on peak hours are from 5-9 pm and it is hard to generate power with solar panels when it is dark out. In my own situation I generated 500 kW hours for the month of March and used 234 KW. Thus they gained 266 "free" kW. They pay peanuts for the these kW I generate with my solar panels over and above what I use. That is why I call it "free". To make us pay for kW during on peak and then charge the on Peak fee is just rubbing salt in a wound with a smile on their face.

  
  

  Dear PUC members this is just not fair to consumers who are doing the right thing and you are just rewarding Xcel.

  
  

  Please reverse this approved billing process.