Xcel has no problem collecting our money, everything else is impossible

I've had several issues with Xcel over the years. I've had approximately 3-4 outages per year lasting an several hours and usually a few smaller outages of 5 minutes to an hour, too. These outages have almost always occurred during clear weather and calm winds. The powerlines are underground in my neighborhood but not in some adjacent neighborhoods, which seem to be where issues frequently occur. For the amount we pay Xcel for service, the service should be impeccable, and it isn't even close. When an outage does occur, the text message updates with restoration estimates are often neither timely nor accurate. Sometimes it takes an hour or two before I receive a message with an estimate, and often the estimate changes, or I receive a message with a restoration time estimate that comes in after that time has passed, or power has already been restored.

Then there's the website. I constantly have issues with their website. Blank pages, loading screens that last too long, screens that never load, links to pages missing, etc. I tried to download some of my usage data to analyze whether I should switch to their new Residential flat Opt Out rate, and the data in the exported spreadsheets was actually wrong, like the system was making up numbers or something. The website is burdensome to use and it almost seems like this is intentional or just negligent.

I don't usually bother to contact them for customer service unless I absolutely have to because there's usually a wait to talk to someone and then accomplishing my task is difficult.

I have no faith in Xcel ever doing the right thing, as they have demonstrated over and over that they care only for our money and not for the quality of service. I'd like to see steep penalties for outages. I'm not in the areas that are normally affected by safety outages (i.e., for wind), but there should be a third party regulatory body that advises them on outages for safety, and then they should also be penalized for those as well. They have the ability to see outages instantaneously with smart meters now; they should have to aggregate and report on outages, and when outages occur frequently (e.g., more than once in six months) or for extended amounts of time (e.g., for more than an hour), there should be forced bill credits to those affected, because those outages represent a failure of Xcel to hold up their end of the service.

And finally, the PUC needs to stop approving rate increases or tie rate increases to long-term service improvements that must be measurable and checked periodically, where a failure to meet improvement metrics results in an immediate expiration of the rate increase.

Xcel must be forced to do the right thing, because they certainly won't do it on their own.