Over 18 Months of Misapplied Electric Billing Due to Switched Meter

I moved into my residence in Wheat Ridge, CO, in January 2024. In July 2024, I contacted Xcel about an unusually high electric bill and was told it was likely due to my refrigerator. No further investigation was done.

After continued high bills, I contacted Xcel again in July 2025 and was told it was a landlord issue. My landlord’s electrician suspected my meter was switched with another unit. I reported this to Xcel, and on July 23, 2025, their electrician confirmed that my meter had been switched with my neighbor’s since my move-in date (meaning I was billed for my neighbor’s usage, and vice-versa, for over 18 months).

Since that confirmation, I have repeatedly requested a full audit of my account, corrected bills, and a refund or credit for overcharges. I submitted a written request on August 11, 2025, but my subsequent bill still reflected the wrong meter number and charge. After my PUC complaint, an Xcel representative stated my account was on a credit hold and I would not be penalized for not paying the incorrect bill, yet I have received no corrected billing or resolution.

Xcel acknowledged the error more than three months ago. This delay and lack of responsiveness are unacceptable and highlight ongoing issues with Xcel’s customer service and billing accuracy.