Xcel doesn't make it easy to commicate

A charge of $242 was added to my account, when I disputed the charge I was told nothing could be done, I had to pay it. A supervisor did not call me back as I was told would happen.

The day I filed a complaint with the PUC, I received a voicemail from a unknown number that stated "You must contact Xcel regarding your complaint with the PUC." No contact name was given, no return number was left on the message. I called the main Xcel phone number and was told "we can't talk to you, because you filed a complaint with the PUC."

I called the phone number from my caller ID, a message said "the person you have called is not available." There was no identification that it was Xcel Energy or Mr Manuel Medellin.

I am happy that the issue has been resolved, but disappointed that Xcel Energy seems to avoid customers with billing issues and doesn't have a better system to handle their customers of over 50 years.

Complete unreliable - yet they keep charging us more money

Wheat Ridge, COXcel power is downright unreliable. We experience at least 4 outages per year that last several hours. Once in 2025 we were without power for 48+ hours.In 2026 alone we've experienced Two outages in May, one lasting approximately two hours and another continuing into the following day despite Xcel reporting that service had been restored within 4 hours. An outage in July lasting more than three hours, during which Xcel revised its original restoration estimate. Just today, October 27, clear skies, sun is out, no wind. Power went out just before 2pm and the reported resolution time is…

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