Repeated outages; unexplained delays in restoration

If you move to Evergreen, CO or surrounding areas, and have any choice at all, I strongly recommend you choose any provider other than Xcel. The power outages are frequent, rarely restored in a timely fashion, and literally never deducted from power bills. Just a truly horrendous customer experience all around.

Incessant power outages - not weather related

My neighborhood in southeast Aurora has had three unexplained power outages in the last eight weeks that always take place in the wee hours of the morning (two occurring at 3:15 AM and the third taking place at 12:15 AM). Response time to get the power back up and running is ALWAYS at least three or more hours. I have complained to the PUC and they sent the complaint to Xcel Energy who said that all three were "primary cable failures" and "probable weather," with the second being doubtful because all three times there were no weather events going on…

Complete unreliable - yet they keep charging us more money

Wheat Ridge, COXcel power is downright unreliable. We experience at least 4 outages per year that last several hours. Once in 2025 we were without power for 48+ hours.In 2026 alone we've experienced Two outages in May, one lasting approximately two hours and another continuing into the following day despite Xcel reporting that service had been restored within 4 hours. An outage in July lasting more than three hours, during which Xcel revised its original restoration estimate. Just today, October 27, clear skies, sun is out, no wind. Power went out just before 2pm and the reported resolution time is…