Repeat Outages - We're worried about winter!

We are writing on behalf of our experience with Excel this past year, particularly this spring & summer. We've experienced numerous outages, all around the same days and times repeatedly for long periods of time during the work day, into the late evening, etc.- when contacting Excel, not only do they say they have no documentation of an outage, but will do so even after they've notified us the outage. Often times, their estimates will go on longer than expected.

For example, we had a planned outage from 12am to 8am - why? What could they possibly be doing at those hours that we would lose power? This was also a Friday - where kids needs to get up for school, parents needed to get up for work, and not everyone has a backup generator or should need one.

With winter approaching, I think I speak for a lot of people in Columbine Hills. We're concerned. We need heat & we need our electricity for that. I also have a newborn on the way - which unreliable power, leaving me even more concerned.

For instance, my husband got showered and dress in the dark with a headlamp & I (being 9 months pregnant) couldn't make breakfast until after 9 am after being up for hours. These outages are quite literally impacting our daily life at this point.

I cannot imagine the people who rely on power for their medical devices & how they mange, especially if they cannot afford a generator. What will it really take for Excel to fix this? Will we have to see people actually get hurt and lives be at risk on a super cold winter night? Because it feels like that's where we are heading.