How? Just How?

We have seen outages in South Boulder twice within a single week. In some cases customers are without power for 12+ hours. At any given time, Colorado is almost always the state with the most and longest outages on Xcel's map.

How do you manage to do this? Is the grid THIS bad?

frequent, long planned outages that even disconnect phone service

Our experience with Xcel has been frustrating when it comes to reliability and planned outages The frequency of the outages is unacceptable. Eight shutoffs since 2/11/25. One shutoff during December 2025 lasted four-five days (from 12/17 - 12/21). The length of each outage is also unacceptable. (75.5 total hours since 2/11/25 — one lasting 41 hours during December 2025 and one lasting 12 hours on 9/24/26.) Xcel's communication regarding planned power outages is extremely poor — mostly non-existent (no email, calls, door hangers despite being signed up to receive advanced notification), sometimes last minute (the day before the planned outage)…

Formal Complaint and request for formal investigation

I am requesting a formal investigation into the recurring power outages affecting our entire neighborhood in Aurora, Colorado 80016. This is the second neighborhood-wide outage in approximately one month. During the most recent outage, our electricity flickered, briefly returned, and then went out completely.Given the Colorado Public Utilities Commission’s documented concerns regarding Xcel Energy’s reliability, I would like a written explanation addressing the following What caused both outages? Did both incidents involve the same distribution circuit or equipment? Were either of these outages related to Xcel’s wildfire safety settings? What corrective actions are being taken to prevent additional outages? What…